We booked 2 nights in this hotel, bringing my 90 year old mum for a treat Wish I had not bothered! the location was perfect, but rooms were very shabby and in need of some TLC. Carpets stained, windows wedged open so could not close, toilet seat falling off, sink blocked, floor tiles broken and cracked, stains up the walls, linen and towels discolored and stained, bedside lamps did not work, doors to balcony would not close....I could go on and on, generally very poor and was not worth £80 per night!! The bar and restaurant seemed popular and the Manageress Lily and bar man Dan worked hard and were friendly and efficient , although found Katy to be inexperienced with service and people skills. All in all not very good and very disappointed, not the treat for my mum that we hoped for. Owner needs to spend some of his profits on a odd job man to go round keeping things in ship shape. Could be a lovely Hotel if standards were improved. We will not be staying again!!
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- Also Known As:
- Sandgate Hotel Folkestone