Definitely not the same experience as compared to recent reviews for our recent stay at this hotel. Our room was on the non- air conditioned side and the room was hot at first but we were able to cool down withe windows open, so no real issues here. The room was clean, and was comfortable enough.
I guess the attention to detail that other reviewers have commented on was missing for our stay. The restaurant and the food left a lot to be desired. Found the menu to be average at best. Unfortunately my entree arrived with a hair in it. I mentioned this, they were apologetic and brought me a new meal. No detail here as the kitchen obviously did not look at my plate before allowing it to be served. It was not a hair picked up along the route from the kitchen to my table as it was underneath the veg and ought to have been strikingly obvious against a light cream sauce. Ordered a bottle of wine, the wrong bottle was brought. They returned to say that my selection was no longer available and I had to choose something else. Our dining companions also ordered a bottle of wine and were also brought he incorrect bottle. Maybe it was our server that was having a bad day but really this only boils down to training and standards set by the hotel.
Had laundry sent out to be cleaned. It was ready at the time promised however I was missing 6 shirts. The front desk person called the laundry service who thankfully did have my clothing. They brought it within an hour. Once again, lack of attention to detail on the part of the front desk person. She ought to have made certain that all items were returned. Poor training yet again. Staff were able to correct the mistakes they made but the goal should be to not make them in the first place as it chips away at the overall guest experience.
We were there as part of a tour. Based on the amount of hotels available I would likely try another hotel, but wold not be completely adverse to returning.
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- Also Known As:
- Hotel Connemara Coast
- Connemara Coast Galway
- Connemara Coast Hotel County Galway/Furbo, Ireland