We recently stayed at this hotel overnight with other family members for a family wedding.
The hotel rooms were a good size, very pleasant and very clean. However, the customer service left a lot to be desired.
We phoned in advance to see if it would be possible to check in early to get changed for the wedding - as we were travelling from home on the day of the wedding. I was suprised at the reponse from the Manager/Owner. He was quite negative and pretty much told me off for not coming to stay the night before the wedding. He implied that it would be inconvenient from the hotel's point of view to have even one room ready for us to use, but then remarked that they weren't busy and they should have rooms available. He concluded that he would try his best but wasn't "making any promises". All very confusing!
When we arrived.. we were able to check in one of the rooms early, but received a telling off by him saying "you are even earlier than you said you'd be!". (we arrived approximately 11am) We found this very off putting and quickly dissapeared into our room.
A few of the wedding guests came back for a drink in the hotel bar before we went off to the evening reception and complained that the bar wasn't very well stocked.
Breakfast the following morning was very nice. Fruit, muesli, yogurt... cooked breakfasts..unfortunately..there was no ketchup! :(
All in all a pleasant enough stay for overnight.. but room for improvement!
- Official Description (provided by the hotel):
- We're small but sophisticated, informal but tasteful, individual but professional. We're more friendly than a corporate hotel and offer much more than a B&B. Quality and attentive service from the owners. Close to the town but also on the edge of the country. Ideal for Cotswold Way and walkers. Dogs welcome. Free Wifi. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Odigeo, 5viajes2012 S.L., Agoda and Evoline ltd so you can book your Charlton Kings Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Charlton Kings Hotel Cheltenham