We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great staff - awful rooms”
Review of The Swan

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Swan
Ranked #1 of 1 Hotels in Thaxted
Cambridgeshire
Level 3 Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great staff - awful rooms”
Reviewed 24 February 2014

Cannot fault the staff - super friendly & helpful but totally let down by the standard of the rooms. Bathroom was old, lime scaly, mouldy, terrible shower no toilteries apart from hand wash - no hairdryer either!

Room was fairly pleasant apart from the stretch of mould across the entire window wall. Bed was clean, comfy but creaked at every turn. The beautiful sash windows not double glazed and as my room was overlooking the street it was very noisy.

Kettle was v furry & full of dust, tea cups were stained & the TV remote was so sticky I hardly dare touch it...

Old, dated & shabby I could deal with for £40 a night inc breakfast but there is no excuse for the poor standards of cleaning.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ezby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard D, Guest Relations Manager at The Swan, responded to this review, 20 March 2014
Thank you for your comments, we are glad that the team were helpful. We will be sure to address the rooms maintenance and look to get these resolved quickly as possible. Sorry for any inconvenience this may have caused.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

397 reviews from our community

Traveller rating
    99
    143
    61
    49
    45
See reviews for
60
205
17
41
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Swedish first
  • Any
English first
Tenterden, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 19 February 2014

We as a group of four ex colleagues booked a night at the Swan at Thaxted for early March as a reunion having spent the better part of three months staying there in 2011. Our booking was made on 29th January but we have just been informed on 19th February that they are overbooked and we have no rooms. There is no explanation and no apology but it's not hard to guess that they had a request for a longer stay so simply cancelled us. Be warned if you book with the Swan through Olde English Inns that your booking may be cancelled at any stage and your plans ruined. I've been staying in another of their chain the Feathers at Wadesmill a couple of times a week for the last 9 months but Olde English will get no more business from me. Appalling behaviour.

  • Stayed February 2014, travelled with friends
    • Service
Helpful?
Thank r0gers10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Thaxted hotels

Essex
Level 5 Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 February 2014

We visited the Swan with a few friends for lunch and had high hopes with it being a Greene King managed house having visited some excellent Greene King sites around Bury St Edmonds. The food was Ok but very average, service was also average but it would have been nice to have a check back, and the beer wasn't great. Maybe I went on a bad day so will try again in a few weeks time.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank R-J-7589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2014

We decided to treat to ourselves to a special night at the Swan. Loved every minute - very warm welcome, lovely welcoming, warm atmosphere. The food was outstanding evening meal and breakfast - very high quality and superbly cooked. The setting was romantic, very well thought out and made for a very special night. The room had everything we needed. Beautiful hotel in a beautiful town. Would strongly recommend - exceptional value for money. Not perfect but outstanding for the money. Never yet been to a perfect place but the Swan would be top of our list to recommend/return.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fuzzyp06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saffron Walden, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 February 2014

We were are a local shop in Thaxted having our 'shop lunch ' we had ordered our meal weeks in advance , there was 20+ in our company. when we arrived the tables were all different sizes,and had not even been set, our high spirits were starting to fail us ,however we perceived, after waiting about 1hr.30 mins for the starters, a waiter came out to tell us, they did not have the starters 4 of our party had preordered, so we reordered, that meant even longer wait . one of the party had to leave early so she ended up having her starter in a sandwich ! another hour went by and finally the main arrived, oh dear cold veg, warm plates. one man said he had never tasted the lasagna like it... it tasted of curry ! one lady was not served for another 20 mins . After trying to eat the food, deflated we handed our half eaten , cool meals back. and on for another long wait and hooray the desserts came, they were OK much to our surprise.however we had been there so long we left without coffee....so so disappointed, all our high hopes dashed by bad service and dreadful food. we really wanted it to be a great meal. but nothing short of cooking it ourselves would have made it any quicker or fresher .Our shop manager was so upset. afraid guys we will not be returning anytime soon to the Swan Thaxted :(

  • Stayed February 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Liz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lichfield, United Kingdom
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 12 February 2014

stayed one night and we were made very welcome we even had a lot of help from the staff after being let down with our car parking they did all they could to help us by arranging a taxi to get us to the airport and even let us leave our car there free of charge till we came back so heres a big thank you to all the staff and the breakfast you get is realy good value

Room Tip: all rooms are comfy
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank patrick c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 January 2014

We stayed at the Swan for 2 nights in January and really enjoyed our weekend. From the minute we checked in the staff were warm and welcoming and nothing was too much trouble. The room was a little tired, we stayed in the Coach House, but was comfortable and clean and as expected for an inexpensive stay. I would agree with other reviews, there is work to be done on updating the rooms but that was really the only negative of our stay. The food in the pub was superb, pub food can be very disappointing these days but we were spoilt for choice and ate there the second night too as a result. Again, the staff were very friendly, we had a good seat by the fire, the food was well presented and arrived promptly. Breakfast both mornings was delicious and the lady serving was cheerful and again nothing was too much trouble. Easy to get to, a pretty village, lots to do nearby (we went to the IWM at Duxford) and plenty of parking. I was pleasantly surprised after reading some of the negative reviews on Trip Advisor.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank soobiedoob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Thaxted
6.2 mi away
The Cricketers' Arms
The Cricketers' Arms
#2 of 3 in Saffron Walden
259 reviews
6.5 mi away
The Saffron Hotel
The Saffron Hotel
#3 of 3 in Saffron Walden
192 reviews
5.9 mi away
The Saracens Head Hotel
The Saracens Head Hotel
#2 of 3 in Great Dunmow
289 reviews
Show Prices
Show Prices
Show Prices
9.8 mi away
The Crown House
The Crown House
#1 of 1 in Great Chesterford
173 reviews
5.4 mi away
Radisson Blu Hotel London Stansted Airport
Radisson Blu Hotel London Stanst...
#2 of 4 in Stansted Mountfitchet
4,279 reviews
6.7 mi away
Travelodge Stansted Great Dunmow
Show Prices
Show Prices
Show Prices

Been to The Swan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Swan

Property: The Swan
Address: Bull Ring, Thaxted CM6 2PL, England
Region: United Kingdom > England > Essex > Thaxted
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Thaxted
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Swan 3*
Number of rooms: 20
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline, Hotels.com, Ebookers, Expedia, TripOnline SA, Evoline ltd, HRS and Cancelon so you can book your The Swan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Swan Thaxted, Essex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing