Staff were friendly despite obviously being overworked. Bar area and reception was friendly and a great ambiance to the place. Rooms were also pleasant.
But evening dinner is where it went horribly wrong on both the nights we stayed there. Bearing in mind the 11-12 rooms were booked almost 12mths in advance the hotel had plenty of notice of a large group. First night, despite having a reasonable menu, several items were not available including new potatoes. Who runs out of potatoes??!! We then had to wait a while to be served and also had to order our own bottles of wine from the bar (remember this is the restaurant part of the hotel). Staff tried hard but were not able to deliver. Second night was worse. Despite having a limited number of previously unavailable items back on, 1hr after ordering we were told some items were not ran out! Finally we got served 2 1/2 hrs later. Food on both occasions was good but the waiting times were completely unacceptable.
The manager of this hotel was away on both days and had not given his stand in any notice of the big group coming to stay. Staff tried and were friendly but were sadly let down by the very poor management of this place.
We would like to have booked this place again in the future but based on this experience, it will likely not happen.
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- Also Known As:
- The Swan Thaxted, Essex