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“great for Entomologists”
Review of The Swan

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The Swan
Ranked #1 of 1 Hotels in Thaxted
Oxford, United Kingdom
Level 6 Contributor
201 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
“great for Entomologists”
Reviewed 17 July 2014

flies..wasps..moths...bugs...and that was just in the bedroom...avoid room 15..it smells musty and there is clearly a damp problem...its £65 a room here...and just about worth it...dont expect any degree of luxury but to be fair it was clean and the linen was certainly fresh. the shower was very tempremental and drained so slowly showers were limited to abut 4 minutes or flood the bathroom. The wifi is unbeliveably slow...and doesent work outside the main building...most of the rooms are in buildings surrounding the free car park.... handy for the airport also means on the flight path...low flying aircraft until 11pm and start again at 7am...although not really a problem.
the evening food was good..pub grub...came quickly...well presented...waiters and waitresses were smiley and helpful....breakfast was considerably less impressive...the cooked selection was not great quality..it was freshly cooked....but tasted cheap.
would i go back...hmmm yes probably....reccommended...no not really

Room Tip: avoid room 15
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank paul t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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397 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Bishops Stortford, United Kingdom
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 July 2014

I have eaten many times at this hotel and have never had either bad food or service, the menus are changed often and always interesting and very good value for money, a recommended watering hole. I have not stayed in the hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Fillup42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard D, Guest Relations Manager at The Swan, responded to this review, 11 July 2014
Thank you for taking the time to tell us about your experience with us, I will be glad to pass these comments over to the team, and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 5 Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 June 2014

Room: Good size, bed reasonably comfortable. Old tatty furniture.Bathroom: sit on toilet with your head in the washbasin very close to the scum covered plug hole, bath not properly cleaned. Due to sloping ceiling the shower head is great for washing nether regions and naval but not so good for the head. Shower curtain cheap old and in need of urgent replacement. Service: 12 of us pre booked dinner on our first night. We waited an hour and forty minutes after ordering. I had ordered a half chicken. What arrived had no leg attached so I queried (when I could get the staff's attention) this strange product. Oh! thats pork she tells me. You would never have known.None of us had ordered it! When my chicken finally arrived with a few over cooked chips and peas (obviously of the cheap frozen type) it was just about edible, mainly because I was desperate to eat. You should have seen the salmon some of my friends were presented with, on pieces of wood. Eventually it came to bill time and we were told we would be given a discount due to the poor food and service. We were offered, for all twelve of us, wait for it £16.00!!!
Breakfast: I asked for some fruit salad as the bowl was empty. The server said she would attend to it and took my main breakfast order. 10 minutes later I reminded her about the fruit salad and was told "I only have one pair of hands". Then my breakfast arrived, and then she came to tell me that there was now fruit salad, clueless! Coffee? Ugh!!!
Overall not quite the lowest marking as I slept quite well and Thaxted is a lovely place.. Oh yes, I did laugh at the fact that whoever installed the wall mounted TV had left the picture on the wall behind it.
This should be a great place to stay in a beautiful location. It could be but isn't right now.
If you are a fan of Basil, Sybil and Manuel, this is for you.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chris_stern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard D, Guest Relations Manager at The Swan, responded to this review, 11 July 2014
Thank you for your comments, we will be sure to address all issues that have arisen with your stay training and restructuring are all in place as we strive to deliver excellent service every time. Sorry for any inconvenience this may have caused you and your party.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Thaxted hotels

Scunthorpe
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 June 2014

We stayed here for 1 night on our way down to Brighton and were pleased with both the hotel and its location a lovely town. Our room was very nice with a large bathroom and the steaks we had for dinner done to t. Staff were very helpful and polite. We felt it was good value for money especially when we had the hotel from hell in Lewes see previous review for Crown Inn.
O

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard D, Guest Relations Manager at The Swan, responded to this review, 11 July 2014
We are glad you enjoyed your stay with us, and thank you for your comments. I will be sure to pass them on to the team. We look forward to seeing you again in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sleaford, United Kingdom
Level 5 Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 June 2014

Staff were friendly despite obviously being overworked. Bar area and reception was friendly and a great ambiance to the place. Rooms were also pleasant.

But evening dinner is where it went horribly wrong on both the nights we stayed there. Bearing in mind the 11-12 rooms were booked almost 12mths in advance the hotel had plenty of notice of a large group. First night, despite having a reasonable menu, several items were not available including new potatoes. Who runs out of potatoes??!! We then had to wait a while to be served and also had to order our own bottles of wine from the bar (remember this is the restaurant part of the hotel). Staff tried hard but were not able to deliver. Second night was worse. Despite having a limited number of previously unavailable items back on, 1hr after ordering we were told some items were not ran out! Finally we got served 2 1/2 hrs later. Food on both occasions was good but the waiting times were completely unacceptable.

The manager of this hotel was away on both days and had not given his stand in any notice of the big group coming to stay. Staff tried and were friendly but were sadly let down by the very poor management of this place.

We would like to have booked this place again in the future but based on this experience, it will likely not happen.

Room Tip: Choose a room not against the main road or the church bells will give you a early morning wake up ca...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulR142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard D, Guest Relations Manager at The Swan, responded to this review, 11 July 2014
Thank you for your comments, we will be sure to resolve the issues at hand and apologies for any inconvenience this may have caused and hop to see you again in the near future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stratford-on-avon
Level 4 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 June 2014 via mobile

We called here for lunch recently, it was average nothing special, the vegetables were hard, especially the beans, my 'carrot' was almost raw, at least I did get one, my wife was not even that lucky to get one. All things considered, it seems overpriced for what we had, it was a Saturday, it may be different in the week.

Stayed June 2014
Helpful?
Thank mikey123E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard D, Guest Relations Manager at The Swan, responded to this review, 11 July 2014
Thank you for your comments, we are glad you have brought this to our attention. We will now be reviewing the standards of the food that leaves the kitchen, sorry for any inconvenience this may have caused and hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynton
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2014

Stayed just the one night en-route to Devon. Comfortable room with all the usual requirements. Friendly staff. Evening meal reasonable price of great quality. Good selection of hot and cold food at breakfast.

Couldn't ask for more!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Capricorn01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richard D, Guest Relations Manager at The Swan, responded to this review, 15 June 2014
We are glad you enjoyed your stay with us and we look to deliver this standard of service day in day out. Many thanks and we look forward to seeing you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Swan

Property: The Swan
Address: Bull Ring, Thaxted CM6 2PL, England
Region: United Kingdom > England > Essex > Thaxted
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Thaxted
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Swan 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
The Swan Thaxted, Essex

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