I wont complain at cost of airpirt parking and a bed the night for an early FLUGHT AS A FLIGHT FROM A CLOSER AIRPort WOULD HAVE COST THE FAMILY £400 more. The parking for half term holuday was overflowing onto quagmire grass.The room was fine , The front desk was curt. The restaurant was faulty towers. A single barman expected to do everything whilst girls waiting for a coach load buffet did nothing.. Meals left cold on the bar unserved. A scampi sized fish served to a guest. A junior manager running around doing nothing usefu.A more senior manager giving customers refunds as most complained. A lesson in shambolic management was hilarious to watch a sequence of disgruntled customers. Happy to tip the barman who was given an impossible job guaranteeing terrible service.Clearly the custoners seen as transients.Decent management and sensible use of the adequate number of staff would have deprived me of a Faulty Towers yarn. If I worked in the head office I would look to see how many meal bills were ( quite rightly) torn up. I paid for mine!
Ps I would send the staff to the Park Plaza Leeds for training where I recently witnessed great service.
- Free Wifi
- Free Parking