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“Not the best”

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Britannia Leeds Bradford Airport
Ranked #1 of 1 Hotels in Bramhope
Whitehaven, United Kingdom
Level Contributor
61 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Not the best”
2 of 5 bubbles Reviewed 5 May 2014

Staff were polite but I got the impression it's because they have to be rather than want to be. Warmth and friendliness lacking.

Food was okay, nothing special.Breakfast was fine though. Net curtains in the room were filthy and there were hairs on the bed.Bath was not clean.

This hotel is not one I'd visit again.

Room Tip: Try Premier Inn - sorry but that's my opinion.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Britannia, General Manager at Britannia Leeds Bradford Airport, responded to this review, 12 August 2014
Thank you for your feedback, I was very sorry to learn that not everything went according to plan and at this stage can only apologise for any frustrations or upset caused. I will certainly address the issues raised as you should expect a certain standard and this was not delivered. I would like to assure you that this is certainly by no means our usual standard of quality or service, and I would hope this one off experience has not tainted your view of our hotel.

Please contact me personally when next staying in the city and I will do what I can to further enhance your stay.

Kind regards,

Simon Powell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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964 reviews from our community

Traveller rating
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    107
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
sheffield
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 1 May 2014

Well on the positive side the hotel staff were very pleasant and the transfer to the airport well organised.
The room, all three drawers had 'dropped' and were almost impossible to open , the veneer front of the dressing table was all chipped. I have never before stayed in a hotel where the bed has on it a notice warning of the consequences of engaging in illegal activities, such as substance misuse!
The bar area was ok but the chairs we sat in were all very well worn.
The restaurant, many tables had signs on then saying they were engaged for a coach party, we were given a table crushed in the middle of this, we asked for a different table but were told it was engaged for the coach party, it didn't have one of the signs and no one sat at it all night. The food was very poor, buffet service, first course watery tomato soup, main course a variety of choices between the four of US we had them all, at best luke warm and bland. Dessert, bread and butter pudding that had been in the warming dish far too long or classic mass produced catering gateau.
We will not return.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheffieldTikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Britannia, General Manager at Britannia Leeds Bradford Airport, responded to this review, 12 August 2014
Thank you for your feedback, I was very sorry to learn that not everything went according to plan and at this stage can only apologise for any frustrations or upset caused. I will certainly address the issues raised as you should expect a certain standard and this was not delivered. I would like to assure you that this is certainly by no means our usual standard of quality or service, and I would hope this one off experience has not tainted your view of our hotel.

Please contact me personally when next staying in the city and I will do what I can to further enhance your stay.

Kind regards,

Simon Powell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bramhope hotels

Toronto, Canada
Level Contributor
109 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

Had a great stay here pre flight Tuesday April 8th.

Was met & greeted by a lovely lady on reception (Sue maybe)?, friendly, polite and caring. Took care of everything for me and booked my cab to the airport the following morning.

I did a "Room, 3 Course Evening Meal & Breakfast" deal - and for what i paid it was outstanding. Definitely worth it for sure!

This is actually the second time i have stayed here, the last time being 2010 - and this experience stuck out a lot more than the last one. The staff are friendly, my room was adequate, and the beer in the bar cold. What more does a traveling guy need? As BA are the only operator to London Heathrow, which is the only way i can connect to my flight to Canada - I will always stay here, and prefer Leeds Bradford to Manchester.

Its cheaper than the Mecure, and the standards & service, in my opinion, are better.

Thank you and I think the lady on reception may have been called Sue? My compliments to her for setting the scene on arrival.

Room Tip: Ground Floor (Floor 1)
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pheelinphunki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middlesbrough, United Kingdom
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

Stayed 1 night dinner bed and breakfast the food was great buffet style but very enjoyable the hotel location is good too handy for Leeds but in a nice quiet location and very modern very nice leisure club too

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phillip o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Britannia, General Manager at Britannia Leeds Bradford Airport, responded to this review, 17 July 2014
Thank you for taking the time to comment on the hotel, we look forward to welcoming you again in the future.

Kind regards,

Simon Powell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, Scotland, United Kingdom
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 9 April 2014

I would give this a 3* as it is 'above average' but not as 'very good'.
Stayed in March 2014 for 2 nights while on a coach holiday which included trips to Harrogate and York. I was not paying the hotel direct but had a package that included a good breakfast and an excellent dinner and 2 for 1 drinks at the bar and free entrance to the leisure club included.
So I would classify this as value for money. Whether an individual traveller can negotiate these deals and at what cost I am unable to comment on. Country / village location requiring car or coach to get to easily.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gordon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Britannia, General Manager at Britannia Leeds Bradford Airport, responded to this review, 17 July 2014
We appreciate you taking the time to comment on your recent stay. Thank you for your observations, these can only be used to improve the service we offer.

Kind regards,

Simon Powell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west midlands uk
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 8 April 2014 via mobile

Had a little trouble booking this hotel as staff do not answer the phone and automated service cuts you off. However it was a pleasant stay, comfortable room, nice breakfast, location wise it is out of the city centre but easily to get to on public transport. Large car park. Nice peaceful country location.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tatehill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Britannia, General Manager at Britannia Leeds Bradford Airport, responded to this review, 17 July 2014
Thank you for taking the time to comment on the hotel, we look forward to welcoming you again in the future.

Kind regards,

Simon Powell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 8 April 2014

We stayed for one night at this hotel on the 5th April and from the luke warm welcome at reception to the terrible food in the Java bar which was at best poor, to the awful bed that felt like someone had left corks under the sheets, this wasn't a great place to stay. Cleanliness wasn't great either from the pubic hair on the side of the bath in room 105 to the dust on the bottom of the tables and the bench seat in the Java bar. If it was a school report I would say could do a lot better.

Room Tip: The mattress needs changing in room 105, if they give you that room ask if they have changed it.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Britannia, General Manager at Britannia Leeds Bradford Airport, responded to this review, 17 July 2014
I am sorry to read that we haven’t met your expectations of the service we offer here at the hotel. We appreciate you taking the time to post your comments. Perhaps if you had given us the opportunity to discuss your comments and observations at the time, we could have had the opportunity to address them. We can only improve the service we offer by receiving both positive and constructive comments.

Kind regards,

Simon Powell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Britannia Leeds Bradford Airport

Property: Britannia Leeds Bradford Airport
Address: Leeds Road, Bramhope LS16 9JJ, England (Formerly Holiday Inn Leeds - Bradford Airport)
Region: United Kingdom > England > Yorkshire > West Yorkshire > Bramhope
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bramhope
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Leeds Bradford Airport 3*
Number of rooms: 137
Official Description (provided by the hotel):
The Britannia Leeds Bradford Airport Hotel is a modern hotel, set in 3 acres of beautiful landscaped grounds, offering panoramic views of the surrounding area, including the stunning Yorkshire Dales. The hotel is situated just 2 miles from Leeds Bradford Airport, 8 miles from Leeds city centre and 10 miles from Bradford city centre, making it one of the most conveniently located Leeds Hotels. ... more   less 
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Also Known As:
Britannia Leeds Bradford Airport Hotel Leeds
Britannia Hotel Leeds
Britannia Leeds Bradford Airport Bramhope, Yorkshire

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