Luckily, I didn't spend much on my supposed 'spa' day with my sister as i got a deal off a well known website. The separate building that the 'spa' is in looks like a retirement home. The changing rooms are awful and very dated. Bright blue safety anti-flip foam on the steps and loungers by the pool!? The water fountain was rusty and water was warm. I couldn't change in private as the 'spa' staff didn't inform us that on our chosen 'spa' day the pool would be out of use for an hour due to a childrens' swim class! I had children pulling at the curtains when I tried to shower too, so we ended up leaving with chlorine-hair and a real need of a shower! The pool is tiny and for the amount of people they booked in for this 'spa' day, it meant no one could actually swim, instead we just stood in the pool. The sauna was big enough for 2- 3 people comfortably and the steam room, maybe just 2 people. Thats literally it. So, we couldn't swim or unwind anywhere! Instead we put our awful fleecy robes on (not nice white towelling robes as expected in a 'spa') and sat in the tea-room area. The doors were open, so it was quite chilly, but it was either that or stand in a pool! It was such an awkward morning that I looked forward to my massage...that was the only nice thing about this place...nice massage but the lady was a bit OTT with the soothing voice and pearls of wisdom...drive with the window open in case I fall asleep on the way home! I wish i could offer something positive about this place...the burger was nice on their lunch menu. Thats it. The staff were lacking in customer service. I voiced my thoughts to a girl who asked if we'd had a nice time. She nodded and walked away - why ask? Surely the only was to improve is to take criticism and work on it. I have been to almost every spa in the south east...I know what I am talking about! The normal price is disgusting, and I would seriously advise against paying that money for this facility. Go somewhere else! I left more stressed and uptight than when I arrived - honestly! I have emailed the owner and found that this has just been bought by another company, so in the next couple of years it will undergo a refurbishment. Thank goodness!
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