We booked this weekend for a bit of 'r and r' and also because this was a De Vere venue that we had not yet visited. During the course of our weekend many things occurred.....
Room 1(annexe) - stained and blocked shower, a continuous low shushing noise like a tap running and a bathroom door that when closed would not open for anyone.
Room 2(annexe) - moved into this one at 1.30am after the night staff couldn't open said bathroom door. Not happy to be redressing and packing and trailing upstairs without any toiletries which were still in the bathroom! Still the shushing noise despite being assured that this room was quiet. Poor night's sleep as you might imagine.
Room 3 (main house) - put here after complaining. On 2nd floor and reached by some extremely narrow stairs. Quiet (hurray!) and bigger bed (hurray!) but tiny and gloomy bathroom with a door that wouldn't close and a stone cold towel rail and no way of turning it on.
We did complain to a very helpful duty manager who was full of apologies. He did do something about the stone cold plates at breakfast but even he couldn't magic up butter for our toast on either day - we were told there was no butter anywhere in the hotel kitchen....really?
We are bemused and not in the least rested and we are still waiting for our bill to be explained to us as even the lady on reception did not understand it.....
This is a lovely looking hotel, as indeed are all the De Vere venues but beware when booking this one - there appear to be many issues to be resolved . Come on De Vere, you can do better than this!
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- Also Known As:
- Hartsfield Manor, Betchworth Surrey
- Hartsfield Manor Hotel Betchworth