Booked a standard room through the Expedia website. Booking was made day before yesterday for checking in yesterday for one night. It was clearly promoted on the website as a good quality room normally priced at £129, but being offered at £69. Booked the room as it was the nearest available hotel to Pfizer. I was in for a shock when checked in as the receptionist advised me that my room was not in the main building, but half a mile down the road in an out building 'lodge'. Asked her how did I get there. Was told I could drive there and drive back to the main building every time I needed a meal / check out etc. Insisted on being given a room in the main building as it was clearly mentioned on the website that I was paying for a standard room (if anything, a superior room as the original price was quoted as £129). This was just too inconvenient. I would have settled for it if it was because the main hotel was full. But felt offended even further when I learnt they had many vacant rooms in the main building, but I had to pay an extra £30 be be allocated one of them. Checked into the room. It was literally half a mile (at least) away. Very isolated place with no amenities. Called Expedia and the advisor on the phone was surprised as well that Hartsfield Manor could deceive a customer like this. He agreed they had marketed it as a standard room in the main building and should never have asked me to go to that remote out house. He got the hotel to apologise to me and provide me with a proper room in the hotel. Good job by Nishant in Expedia!
I was the only occupant of that out lying building while I was there. Can't imagine how would it be for a lone female traveller or an elderly couple if they were to be put up in that isolated building in the middle of nowhere. Definitely not a hotel for them to feel safe in. Best avoided. A case of shady, misleading marketing by De Vere.
On complaining, the hotel said they'll be upfront on Expedia from now on - by clearly stating that guests could be put up away from the main building.
I have checked Expedia again today to see if that made any changes. Not at all. Instead, today they are marketing a room for similar price (but stating the original price to be over £150). A few more innocent customers waiting to be trapped!
Also, have to say main hotel itself is hardly worth the money you are paying for. Agree it is located in a good location, But worn out, stained carpets, dated interiors and a most reprehensible level of service shouldn't cost that much.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Hotels.com, Ebookers, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Hartsfield Manor Betchworth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hartsfield Manor Hotel Betchworth
- Hartsfield Manor Betchworth Surrey