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“Stunning location shame about the rooms”

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Hartsfield Manor, Betchworth
Ranked #1 of 1 Hotels in Betchworth
Reviewed 18 April 2014

Stayed for 2 nights over a family wedding. Hotel is in a stunning location. Food and service in bar/restaurant good. Reception not so good, upon arrival we were given the wrong room, this room was on the third floor and looked is a ok condition and we would of been happy to stay, however, it was then mentioned we were given the wrong room so had to move to a room on the 2nd floor (main house), this room was not so good. The room and bathroom was tiny and not very clean and required refurbishment.

Room Tip: Choose another hotel to stay overnight
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  • Stayed: April 2014, travelled with family
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Thank kelal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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299 - 305 of 496 reviews

Reviewed 29 March 2014

Stayed here for one night following a friend's wedding. The food and drink we had was excellent and the staff were all very nice. I had a single room which had a double bed pushed up against the wall. The bathroom was nice though. The ground of the hotel are beautiful and well landscaped.

  • Stayed: April 2013, travelled with friends
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1  Thank raquelrattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
njarousseau, General Manager at Hartsfield Manor, Betchworth, responded to this reviewResponded 15 April 2014

Dear guest,

Thank you for your comments regarding your recent stay with us.

We always strive to achieve the highest standard of customer care therefore I am pleased to hear you found our employees to be welcoming and friendly.

We hope you are able to return to Hartsfield Manor in the near future.

Best regards

Nicolas Jarousseau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

Our first stay at this De Vere Hotel and we were impressed by the beautiful grounds and building. We were allocated a room in the Charlwood Annexe.The room was small but wonderfully quiet and clean. Strangely the bottom sheet was a double duvet cover and didn't tuck in properly which was annoying.
We chose to try the bar meals and happy enough to eat there twice. Well looked after by the bar man who was helpful and friendly.

Room Tip: Rooms in the annexe small so maybe the main building has larger rooms.
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  • Stayed: March 2014, travelled as a couple
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1  Thank Gail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
njarousseau, General Manager at Hartsfield Manor, Betchworth, responded to this reviewResponded 15 April 2014

Dear guest,

Thank you for taking the time to post your comments on TripAdvisor following your recent stay with us.

I am delighted that you found the location, grounds to be good, but disappointed about your feedback regarding the duvet so I have shared it with my Head Housekeeper to ensure similar situation does not occur in the future.

I hope you are able to visit us again in the near future.

Best regards

Nicolas Jarousseau
General Manager

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Reviewed 25 March 2014

Great view of the countryside. Lovely for a weekend away if you want quiet surroundings. The nearby local pubs are lovely and you can go for long country walks. The hotel is ok but you wouldn't want o stay for a very long time as it's not too much to do around. I would say the staff could be friendlier and more welcoming considering it being such a remote location.

Room Tip: we stayed in a King size room in the main hotel
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  • Stayed: March 2014, travelled as a couple
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Thank MagdalenaNilsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
njarousseau, General Manager at Hartsfield Manor, Betchworth, responded to this reviewResponded 28 March 2014

Dear Guests, Thank you for your comments. We value our guest's feedback and use it to help monitor and maintain our high level of service.

I hope you are able to visit us again in the near future.

Best regards

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Reviewed 18 March 2014

You really have to be careful when staying here. Ask for a room in the main house, as these are lovely, large and well appointed. Otherwise you can end up in one of the annexs that are housed in horrible modern (not in a good way) block and some of them are smaller than a cabin in a cruise liner.

Room Tip: Only have a room in the main house, if they offer anything else turn it down!!
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  • Stayed: March 2014, travelled on business
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Thank Alistair S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
njarousseau, General Manager at Hartsfield Manor, Betchworth, responded to this reviewResponded 28 March 2014

Dear Guest,

Many thanks for taking the time to post your feedback on Trip Advisor.

We value our guest's feedback greatly and use it to help monitor and maintain our high level of service.

I hope you are able to visit us again in the near future.

Nicolas Jarousseau
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2014

We stayed at Hartsfield Manor for one night and enjoyed a family wedding there, all supported by their in-house wedding planner, Angharad, who was great. The event rooms are wonderful. Large, airy and comfortably furnished. The lounge bar is excellent, and the Dining Room is large, light and well furnished also. The breakfast is reasonably priced, and has a wide selection of cold and hot items available. The bedroom we had was a family room, which was basically a large double room with en-suite, but the staff put two additional guest beds in for us, as we had two grandchildren bridesmaids to care for. It all fitted in easily, and there were excellent facilities included, as expected. Price was fair, and the hotel is set in beautiful grounds, has lovely views, and a good sized car park, with Disabled access and car parking directly at the front of the hotel, and disabled access throughout the hotel. Brilliant !

Room Tip: Ask for a room in the main building.
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  • Stayed: March 2014, travelled with family
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Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
njarousseau, General Manager at Hartsfield Manor, Betchworth, responded to this reviewResponded 28 March 2014

Dear Guest,

Many thanks for your kind words and taking the time to post these on Trip Advisor.

It is great to hear that you found our facilities of excellent standard with lovley views. I am also please to hear that our employees were helpfull with a special mention to our excellent Wedding Co-ordinator Angharad Williams.

We hope you are able to return to Hartsfield Manor in the near future.

Best regards,

Nicolas Jarousseau
General Manager

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Reviewed 3 March 2014

We had a brief overnight stay here on the way to a family funeral and had a 'room only' deal. I booked over the phone through a centralised 0845 number after seeing a good price of c. £50 on another website. Despite telling the operative that it was a stopover for not very nice reasons, she offered me a deluxe room with all the trimmings room in excess of £120! I reminded her of our purpose and eventually got the cheaper rate.... The hotel looks impressive and had a fantastic vestibule with sweeping staircase. Our booking was a 'contemporary double' whatever that means - in the main house, but in the eaves. The bedroom was very small with only just enough room to skirt the bed and the bathroom was also bijoux. The bed was rather springy and when he turned over I almost bounced out! The complementary toiletries were a bit on the stingy side and were just left on the side; no presentation - oh, and the shower leaked.... To be honest, I expected more from a De Vere hotel.

  • Stayed: January 2014, travelled as a couple
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1  Thank Susojan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hartsfield Manor, Betchworth

Address: Hartsfield Manor Sandy Lane | Betchworth, Betchworth RH3 7AA, England (Formerly De Vere Hartsfield Manor)
Region: United Kingdom > England > Surrey > Betchworth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Betchworth
Price Range: £67 - £142 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hartsfield Manor, Betchworth 4.5*
Number of rooms: 50
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Also Known As:
Hartsfield Manor, Betchworth Surrey
Hartsfield Manor Hotel Betchworth

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