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“Shabby hole of a hotel”

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Highgate House Hotel
Ranked #1 of 1 Hotels in Creaton
Certificate of Excellence
Berkshire, United Kingdom
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Shabby hole of a hotel”
Reviewed 21 October 2013

Don't be fooled by the fancy pictures on their website, most of the rooms look like old 1950/60 outbuildings with dated furniture, damp spots, doileys and thin walls. On arrival we were gobsmaked by what a hole the hotel was and how misleading the website is. The pool had mould around it and was most certinally not a place you could sit and relax. We could hear the man snoring in the next room. What a huge disappointment!! The only plus point was the free biscuits!!! Stay at a travelodge instead!

Room Tip: Don't stay here
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  • Stayed February 2013, travelled as a couple
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Helpful?
3 Thank Tigerlilly1199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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679 reviews from our community

Traveller rating
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24
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Northampton, United Kingdom
Level Contributor
294 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 21 October 2013

We stayed here as this was the venue for our friend's wedding. We booked the rooms several months in advance explaining that we would require early check in, we were all assured that this wasn't an issue and would be fine. We called to enquire as to what time we could check in and we were told that to ensure an early check in (from 12 noon rather than 1.30pm) we would have to pay an additional £10, I thought this was quite ridiculous as we'd not been advised this during the booking process and were amazed that the rooms at £95 a pop would require a further supplement to get in there early. This was the experience of a number of the guests and I felt it was a way in which Highgate were trying to make a cheeky extra buck. I had to attend the venue a few days before the wedding so that we could walk through a few technical things for the speeches. When I spoke to the woman on reception about early check in, she advised that I could call the night before to see if there was availability to check in earlier than 1.30pm (the wedding started at 2pm) and if the room which had been allocated to me wasn't in use I would be welcome to come early. No mention of additional payment was said.

It turned out that many of the rooms were available early and we were able to get ready. We got ready in one friend's room, this was close to the reception. However the room sloped. It was so bizarre, but as time wasn't on our side and we wouldn't be sitting there all day we just carried on. They told us the following day that it felt as though they were on a bit of a ship and they could hear the man snoring in the room next door.

The room we were given in Hawthorne was fab, no sloping! Big modern and plush - what you would expect from a 4 star hotel. A bit of mould in the ceiling of the bathroom but all in all ok, except for the bed. The bed was two single beds pushed together and of different mattress types. It was unpleasantly like sleeping on a marshmallow. I had a very bad back the following day. You can also hear everything that is happening around you, my boyfriend remarked it was as if they were in the room with us. However we knew all of the people around us and although slightly perturbed at the early check out of 10.30am it was a blessing in disguise to get back to our home. Had we not been checking out at the same time as our Bride and Groom friend's we would have made comment as to the quality of our sleep and the bed, but we didn't want to upset them as it had been such a special weekend for them.

The breakfast was fabulous and well cooked. The service from the staff was fabulous, everyone was great and couldn't be faulted.

However had your beds been up to scratch I wouldn't have felt so hard done by when it came to paying for our room. Personally I wouldn't pay £95 to stay here again, however if they changed the mattresses to something of decent quality and revised their price to around the £70 - £80 mark I wouldn't hesitate to think twice about returning.

Room Tip: Ask for Hawthorne as they're big and modern although you can hear your neighbours - they don'...
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  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank itsmissfitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne
1 review
Reviewed 17 October 2013

A wonderful experience the staff were incredible nothing was too much trouble it was a most welcoming environment. The food was top class and even the chef was available to talk to. The room was quiet well furnished with all facilities for a good weekend. I would certainly return to this hotel.

Room Tip: Use the knowledge of the staff to get exactly what suits you
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  • Stayed October 2013, travelled with family
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Helpful?
Thank Freda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorset, United Kingdom
Level Contributor
198 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 16 October 2013

Spread over several acres with separate sleeping buildings, this is first and foremost a conference or training venue. However it sits in the middle of the countryside in lovely grounds, in Northamptonshire, and is a very good hotel in its own right. My room was huge, very quiet, well appointed and a nice stroll from the main restaurant and bar. The food was excellent (if the wait to be served was long), breakfast was good, and the gym facility well equipped. The bathroom in my room was tired and could do with being freshened up, but everything worked well enough. Check out is at 10am which is early by normal standards and an extension was only available until 11am unless I paid more....

Room Tip: Ask for the "maple" block as it's very quiet
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  • Stayed October 2013, travelled on business
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    • Cleanliness
    • Service
Helpful?
Thank ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoensbroek, The Netherlands
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 October 2013

Travelled to this hotel for a civil ceremony that took all weekend and well over a hundred guests.The staff provided a "fantastic weekend"they seemed to enjoy it just as much as us and they were working hard.Our room was great the food was fantastic and the surroundings were luxurious I recommend this venue to anyone planning an event or even a cosy stay I hope we can go back again sometime.

Room Tip: We were a very large group and everyone was happy with their rooms.
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  • Stayed October 2013, travelled with family
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Helpful?
Thank Lairduig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
1 review
Reviewed 13 October 2013

We stayed here with the family and had a fantastic experience. Rooms and facilities are excellent - great combination of old country house charm with modern up to date facilities. The food is delicious with great variety. What really makes it is the staff who are all fantastic and make you feel so welcome. Can't recommend this place enough.

Room Tip: Just ring the reception and explain what you are after and they'll help
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  • Stayed October 2013, travelled with family
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Helpful?
Thank Robin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 October 2013

We had one night break at the hotel, staff were fantastic, so helpful. Waitresses in the restuarant eere so friendly and helpful. We even got invited in to a wedding reception while we were there, it was lovely so friendly. Would definitely recommend it to anyone.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Highgate House Hotel

Property: Highgate House Hotel
Address: Highgate House Grooms Lane, Creaton NN6 8NN, England
Phone Number:
Region: United Kingdom > England > Northamptonshire > Creaton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Creaton
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Highgate House Hotel 4*
Number of rooms: 97
Official Description (provided by the hotel):
Based in and around a 17th century mansion, Highgate House is a beautiful country house hotel set amongst rolling countryside,just 7 miles from Northampton. Accommodation consists of 97 en-suite bedrooms, all of which are individually decorated. Some of the bedrooms are located in the original building whilst the majority are housed in areas across the estate. Each room is fully equipped with hot drink facilities, an alarm clock-radio with iPod docking station, a television and toiletries from the Gilchrist and Soames 'BeeKind` range. You stay also includes includes free WiFi, use of the fitness room and pool, free parking on-site and unlimited tea and coffee. Guests can look forward to a delicious seasonal menu prepared by the award-winning team of chefs, headed up by Lee Gaskins, who has won Northamptonshire's Chef of the Year twice. Food is served in the brasserie-style Terrace Restaurant and lighter meals can be enjoyed in the main bar area. Traditional afternoon tea is available between 3-6pm daily, with a selection of sandwiches,homemade cakes and scones with cream and jam. Leisure facilities include an indoor swimming pool, gym, sauna and tennis courts. The hotel's 26 acres of grounds also offer an idyllic setting for walking, with easy access to the surrounding countryside. ... more   less 
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Also Known As:
Highgate House, a Sundial Venue Hotel Northampton
Highgate Hotel Northampton

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