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“Very good ... With just a couple of 'niggles'”

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Ribby Hall Village Self Catering Accommodation
Certificate of Excellence
Liverpool
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Very good ... With just a couple of 'niggles'”
Reviewed 25 July 2014 via mobile

We have just returned from a week at Ribby Hall on what turned out to be the hottest week of the year... Which was a bonus!

We were allocated cottage number 24 in The Willows, the rear of the cottage overlooked the main road that led to most of the facilities, there was a car park overlooking the back of our cottage and picnic bench - to the front was the Motel - with a lot of comings and goings. We arrived on Friday and by the Sunday realised that the noise and general lack of privacy was getting us down. On Monday morning we asked if we could be moved, the staff were great (a special mention to Charlotte who went out of her way to assist) and by lunchtime we had moved into number 33 (still the Willows) the change was remarkable .. It was like another world! The move cost us £30 (cleaning charge for changing over cottages) but it was worth every penny.

There were only a couple of minor negatives - firstly the towels provided are only small and they don't get changed mid week (we got a change because we moved cottages) so I would advise bringing your own, especially as the swimming pool does not provide towels either. You can get more towels provided for a £10 fee! The second issue for me is the £5 charge to use the gym - you do get a free personal trainer session, but after the initial session you have to pay for subsequent visits.

With regard to drinking and eating out, we steered clear of the Bar and Grill. We did check it out, and saw there was an adults only section of the bar. This was definitely not the case when we went in there were children running in and out of the 'adults only' section and in fact one child of about 12 was actually being served - not alcohol but nevertheless it was enough for us to turn around and leave. Harrison's Bar is really good, adults only, and we enjoyed the live entertainment on Saturday night.

We ate in the Restaurant one night, quite expensive but good food and service. We had lunch on the terrace of the Spa Hotel, which was overpriced and not of a good standard. Papa Johns pizza was good ... We had a takeaway one night! We can definitely recommend Orathai - the Thai restaurant in Wrea Green ... Excellent food and service. We ate in one night and had a takeaway on our last night. we also ate at the Grapes in Wrea Green ... Standard pub food. On the whole we feel that if Ribby Hall had more takeaway outlets on site they would do really well.

I treated myself to the 'aqua thermal journey' at the Spa ... Fantastic and highly recommended! Towels and slippers provided ... A lovely relaxing couple of hours.

The grounds and public areas in general are lovely and clean and well maintained ... The staff cannot be faulted and go out of their way to provide excellent service. Although we did have one or two 'niggles' we will definitely return and, bearing these points in mind, be prepared and enjoy our stay even more.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank AnnGrace43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • Any
English first
Level 5 Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 July 2014

Stayed for 1st time at Ribby Hall village 7-14 July. We stayed in Saphire Cottage around fishermans reach. On entering cottage I could smell a rather weird smell in the hall area. This smell was still there after 4 hours so my husband went to reception to inform them. They said it was too late to contact maintenance that night and it would be dealt with asap. I bought some air freshners and this helped a bit. The next day the maintenance ladies came and we said it either was a urine smell or drains. They concluded it was drains and cleaned them. The smell improved after this but was not entirely gone our whole stay. The en suite in the bedroom had a crazy shower so we stuck to the main bathroom.

The cottage itself was fully equipped with everything that you would need, including an airer which came in really handy. There was complimentary toiletries which was a nice touch. I felt the floors could have been doing with a better clean but the rest of the cottage seemed clean. The patio area was nice with rattan furniture and a fully opening patio door. The ducks visited regularly which was amusing to my son! The fishing lake proved a hit with my husband who liked the fishing. For a weeks fishing it cost £40 between rod licence and permit for the pond. They checked twice to see if he had a permit so best to get one.

Kids entertainment was ok, nothing spectacular. We ate in bar and grill, it was ok again not brilliant and a little overpriced in my opinion. We booked our son into ribby rocks sealife and half way through a man and his son came in, the son sat himself down and joined in! I felt this was unfair, no one said anything but we had paid £12 for our kids. Booked segways which were great fun, archery was good but laser tag a bit of a let down, not once were we asked to show our passes so really anyone could have walked in or out. Family pool was very good and well staffed with life guards. Papa johns we found good value on the 2 for 1 Tuesday. The 4 wheel bike/cart things are amazingly hard to push! No wifi at all in cottages. Ball pit good for kids. Boats, golf etc all cost extra.

However my biggest issue was when we went to blackpool for the day and arrived back late (8pm) and someone had been in to deliver our extra towels midweek (booked at extra cost of £10) and in our bedroom (double room) they had opened the window wide to the world! It had been like that all day according to our neighbours and they had wondered why it was like that. I was really annoyed as ALL our holiday money bad my good jewellery were in the drawer directly below. It could have ruined our holiday.

Anyway Ribby Hall is a nice place to go, blackpool not that far away, lots for the kids to do. I wouldn't say its 5 star but it's good for a week away.

Room Tip: Fishermans reach is good if anyone within party enjoys fishing.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Marbet41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Motherwell, United Kingdom
Level 4 Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 July 2014 via mobile

We stayed at Ribby Hall during the first week in July. Maybe because the English schools had not broken up, it never seemed overly busy anywhere which suited us. We had pre booked a couple of activities and the Archery and Fencing were very enjoyable for our 10 year old. I would suggest some more places to eat would be beneficial. On our first night we were told at 5pm that there were no tables available in the Bar & Grill until 7pm which was completely unsuitable. We opted to try Papa Joes which was a complete farce. We waited an hour for our pizza as it was originally given to the wrong customer who left with it. Maybe checking the order number on the receipt would have prevented this error? The girl then said we could get it when the man brought it back in! Eh, no thanks, I don't want 2nd hand food! I have to say tho, our order was remade quickly, we received an apology and free drinks so we left happy.
The Restaurant at Ribby Hall is outstanding! We learned from our mistakes and pre booked this. The service, food and general ambience was fantastic and it was the highlight of my holiday!
The kids loved the pool and the paddle boats and miniature golf. There is loads to do and, due to the fact that the park is quite small, you never have too far to walk to get anywhere.
The accommodation was lovely. We stayed in a recently refurbished Ruby Cottage and, for the most part it was clean, spacious and tastefully decorated. My only gripe was the En suite shower. On our first morning, the water wouldn't drain away and I found myself having to give the plughole a good scrub and pull out a lot of other people's hairs!
The outside play areas are nice and there is plenty to do in them for all age groups.
Overall I would definitely go back. The gripes are minor and I'm sure if I had complained, everything would have been dealt with efficiently as all staff we encountered seemed lovely and professional. My only tip would be to pre book everything, especially meals, or do some research for some good nearby restaurants out of the Village.


Stayed July 2014, travelled with family
Helpful?
3 Thank Blondie1278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 July 2014

It was our first stay at Ribby Hall Village and we had a great time. There were plenty of activities to keep my wife and I, and our 6 year old daughter, fully entertained for the whole week.

Our cottage was clean and spacious and all the staff we dealt with were polite and helpful.

We visited the pool quite a few times where my daughter tirelessly went down the slides continuously.
We ate at the Bar & Grill which had good food and brilliant entertainment and also ordered a few pizzas from the onsite Papa Johns.

On our next visit we're going to find time to go to the majestic looking Spa hotel and eat at The Restaurant, which the other guests were recommending.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank PhilW369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stranraer, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

We have just returned from Ribby Hall and what a great time we all had. We stayed in a poppy cottage which appears to have been refurbished recently. It was clean and well equipped. Our two boys age 9 and 6 were delighted to have football nets on the grass outside our cottage and lots of other wee boys the same age group to play with. Swimming pool is good, and the boys played laser tag, took part in football training and water walking. We all played crazy golf and had a wee go on the pedalos all great fun and good value. Ideal for a relaxing break and only ten minutes from Blackpool.

  • Stayed July 2014, travelled with family
    • Service
Helpful?
1 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cumbernauld, United Kingdom
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 July 2014

While on holiday at Ribbyhall Village my husband had an accident which required hospitalisation. I am focusing this review on how Ribbyhall dealt with this.

This accident was not down to a failing on Ribbyhall's part , however, the customer service we received directly after the accident and until we came home was astonishing.

As soon as the accident happened many members of Ribbyhall's management and staff came to the scene. They kept in regular radio contact with security and reception to chase up the ambulance. To keep my husband calm they continually talked to him, asking how he was feeling feeding this back to the ambulance service. They covered him in their personal clothing when he was shivering under the silver blankets. They place staff at various points within the village to guide the ambulance to the spot as quickly as possible. It seemed to me their incident management routine worked very well.

This was also backed up by the paramedic who said on the way to the hospital they were one of the best holiday centres when dealing with accidents.

My husband needed surgery and this was very stressful for both of us. Communication within the village was spot on. All managers were made aware of the accident and strived to do their best for us. Every day even on her days off Amanda Benson , one of the Sports & leisure managers, called us for an update and to offer help if we need it. We can not thank Amanda enough for what she did. She managed to take the majority of stress right out of the situation for us.


After being discharged from hospital we spent several days in the SPA hotel. During this time Andrew Scott and his team could not do enough for us.

So where would I put Ribbyhall Holiday Village when it comes to customer service? I would say they are market leaders, a lifetime best of the best. They have successfully employed people who are both empathetic and professional and are a credit to their company.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
9 Thank EWSLOAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 July 2014

We are just home after staying in one of the Pine Lodges. Over all it was a nice lodge, however we stayed in No 3 and were overlooked from all other lodges when using the hot tub or sitting out. If we had known this prior to arrival then we may have asked to move. There was no internet in the lodges which surprised us, there is only basic and poor quality utensils in the kitchen. The cheap garden chairs were very uncomfortable, and the picnic bench we couldn't really eat off for the pealing of paint. We paid a little over £1500 for a week and was surprised at what we got for our money. The Village its self if very nice, the park/pool and actives are great. We have stayed before in the normal cottages and will stay again just not in the pine cottage its not the luxury it portrays it to be.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Tangerinelossie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RibbyHallVillage, Manager at Ribby Hall Village Self Catering Accommodation, responded to this review, 17 July 2014
Thank you for your recent review. We are sorry to hear that you were disappointed with some aspects of your stay and please be assured that your feedback is important to us. We are soon to take delivery of new Rattan outdoor furniture for our pine lodges; if only they had been available for you during your stay, We currently have designated wifi hotspots throughout The Village and by mid August we hope to have significantly improved wifi and therefore internet connection within the properties themselves. We are also a midst the painting of our outdoor furniture throughout The Village now that we are into the Summer months, as this is very much weather dependent. Thank you again for your feedback and we sincerely hope to welcome you back in the near future. Please do let our Guest Services Manager know when you are next here, so that we can ensure that everything is as it should be and to ensure you and your guests experience a five-star stay. (andrew.mason@ribbyhall.co.uk)
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Additional Information about Ribby Hall Village Self Catering Accommodation

Property: Ribby Hall Village Self Catering Accommodation
Address: Ribby Hall Ribby Road | Nr Blackpool, Wrea Green PR4 2PA, England
Phone Number:
Region: United Kingdom > England > Lancashire > Wrea Green
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Wrea Green
Price Range (Based on Average Rates): £
Number of rooms: 190
Official Description (provided by the hotel):
Ribby Hall Village, comprises more than 100 acres of beautiful Lancashire / Fylde countryside in the North West of England. Accredited as five-star by Visit Britain with a choice of luxury cottages and idyllic pine lodges with outdoor hot tubs, hosting 2-6 guests per property. Motel rooms are also available as are three larger and bespoke properties each within their own private grounds hosting 8-14 guests per property. There are an abundance of sport, leisure, dining, and entertainment options for all ages and 365 days a year. Adult guests can also enjoy the award winning SPA Hotel. ... more   less 
Also Known As:
Ribby Hall Village Self Catering Cottages Hotel Wrea Green
Ribby Hall Village Hotel
Ribby Hall Village Wrea Green
Ribby Hall Village Self Catering Accommodation Wrea Green, Lancashire

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