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“Went for a birthday meal”

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Shard Riverside Hotel
Certificate of Excellence
Haworth, United Kingdom
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Went for a birthday meal”
Reviewed 26 February 2014

26 of us booked for a Birthday meal here. Most of the food was ok, steak was definately overpriced. The service was average. Not enough bar staff on the bar. Asked the young girl waiteress for a drink which never turned up. Brought out the starters in dribs and drabs by the time the end of the table got their starter they were coming out with the mains at the beginning of the table then we had to wait 10 minutes plus for our mains after the beginning of the table. The last meal out was about 5 minutes later and looked poor, i.e not cooked enough, it was as though they were rushing. On the plus side they did let us bring and eat our own birthday cake. Would go again to see if they improved.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank cookiedra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, General Manager at Shard Riverside Hotel, responded to this review, 28 February 2014
Thanks for your review and apologies that you seem to have not experienced the best visit and one that reflects our normal and continually applauded service standards.
Dealing with parties of this size can throw up or highlight issues. Normal practice would include a pre-order being obtained for such numbers. On this occasion, no pre-order being in place, it was decided to break down the orders into smaller groups and process the orders accordingly. This decision was confirmed and accepted by the head of your group on arrival.
Issues that you express with regard service and food standards however leave me somewhat puzzled!
So many members of your party, and in particularly the 'birthday girl', expressed their delight and thanks to my restaurant manager and staff for such a wonderful time and great food and service.
That aside we look forward to your return as you mentioned and hope we improve your experience.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
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English first
Akrotiri, Cyprus
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 February 2014

We stayed at the Shard at the end of January ( 2 couples) for 3 nights and although the hotel was busy and we booked late they managed to fit us in and were very helpful at the booking stage.
The hotel staff are just so friendly and warm it's a pleasure to stay there....the lovely ladies who served us our meal in the restaurant on Saturday evening and the young lady who served breakfasts ... The bar staff....every one pleasant and helpful.
The restaurant food menu is unpretentious but good and the breakfasts are just about the best we have had anywhere.....and we are a pretty well travelled lot!
Our rooms were clean and had everything required but I do feel a few mats or rugs wouldn't go amiss so that you are not stepping on to the cold flooring when getting out of bed.
The location is just great....I could gaze out of the restaurant window all morning looking at the river. All in all .....thoroughly enjoyed our stay....we will be back.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, General Manager at Shard Riverside Hotel, responded to this review, 28 February 2014
It is a stunning view from our hotel and many guests like you take great pleasure in relaxing overlooking the river and the abundant wildlife. We never tire of the view ourselves!
Thank you for acknowledging the efforts that we, as a team, put into ensuring a perfect stay for our guests from booking to departure. Our food is of a high standard and, yet again, our hearty breakfasts earn the plaudits.
Your comments re: mats are duly noted and will be considered.
Thank you for your rewarding review and we look forward to welcoming you back in the future.
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Carlisle, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 February 2014

Recently spent 2 nights at the Shard, and whilst there were some good points, there were a lot more negatives. Firstly the evening meal, location and cleanliness were all excellent. However when we first arrived there was no one at the rather small reception, we went into the bar, to be told someone would be with us shortly, 5mins later someone did arrive and we were checked in and given all the relevant and necessary information. Our room wasn’t particularly welcoming, it was freezing cold and the doorway light bulb wasn’t working, in fairness these 2 things were quickly resolved but giving the winter weather it seemed strange that the heating was knocked off completely. There was a lack of electrical sockets in the room, which may be a small detail but 2 sockets for a room really is sufficient. The bed and mattress were far too hard for my liking but this is obviously a personal preference. The environmentally friendly toilet roll looked horribly cheap and for a 2 night stay we were provided with less than half a roll, no extra was provided when our room was cleaned. We could have asked for more and I’m sure it would’ve been provided but it shouldn’t really be something you have to ask for. We only had breakfast on one of the days and whilst there was sufficient choice, the full English was poor, coffee was served in individual cafetiere’s which is a nice touch but there was no where near enough coffee put in, so it was very weak………..Overall I would say I was disappointed, it obviously has good reputation but for me it didn’t live up to it.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank d3v85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, General Manager at Shard Riverside Hotel, responded to this review, 28 February 2014
I am sorry to hear that we didn't tick all the boxes during your stay. They say that you cant please everybody and in this case it appears so.
A considerable amount of what we are continually praised by guests for seems to attract an opposite opinion from yourself.
We have a fantastic and well earned reputation and we hope that you may consider a future visit that will earn a more positive response from you.
Thank you for taking the time to offer your opinion of our services.
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Athens, Greece
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 February 2014

I recently spent 4 nights at the Shard, visiting my mother in the nursing home across the way. I grew up in Poulton & can attest that the location is superb.......right on the banks of the estuary meaning that there is always interest with the bird life as the tide comes & goes....& no traffic noise. I booked direct, seeing no great advantage over booking engine prices, and received excellent service. The double room for single occupancy was not their largest, but spotlessly clean & with ample storage space for a long stay. The room decor is simple but relaxing. Following other reviewers, I have to say that the food is of excellent quality (try the fish pie), reasonably priced, & the service could not be more efficient or friendly. Of course this all reflects on the management.....my congratulations! If I had to nit-pick, perhaps the stairs to the bedrooms, located on 1st & 2nd floors, might be rather difficult for anyone with serious mobility problems as they are relatively narrow & steep. To conclude...many thanks....you helped make a sad situation rather easier.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tarasandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, General Manager at Shard Riverside Hotel, responded to this review, 28 February 2014
And 'thank you' for your kind review. It was a pleasure welcoming you to our hotel for your stay and your feedback is very much appreciated. You identify with everything that is excellent here and every service standard that we strive to attain as a team. The management team thank you for your 'congratulations' but we hasten to add that everyone of the staff here participate in ensuring that reviews like yours can be achieved constantly.
So pleased that we helped to make your visit an easier one in the circumstances and hope all is well and that your return home to Greece went smoothly. Regards.
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Barrow-in-Furness, United Kingdom
Level 4 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 February 2014

We stayed at the Shard Riverside again on Valentines Evening. True to our word in my first review we have returned to the Shard and this was either our 3rd or 4th visit and as the title of my review says it never fails to deliver. We first stayed in November 2012 and I have to say the standards are as good as the first time we stayed. The staff are very welcoming and the food, as always was delicious. Obviously a lot of pride and care goes into the food that is served. Every lady in the restaurant also received a red rose and the tables looked really pretty with rose petals and hearts around the candle. A really nice touch!! A good hearty breakfast was served with a smile the next morning.

Our room was very comfortable and well maintained and we would have no hesitation in recommending the Shard to our friends (although saying that, we have been recommending it since our first visit!!). Keep up the excellent work everyone at the Shard our thank you for a really lovely stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JR-CUMBRIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, General Manager at Shard Riverside Hotel, responded to this review, 28 February 2014
I can assure you that we all will continue to maintain the standards that you so warmly comment on in your review and look forward to seeing you again.
Guest recognition like yours and the fact that you return again and again is a great reward for our efforts.
Our restaurant at Valentine looked fantastic and I add my thanks to the staff for their contribution that evening that ensured a great occasion for all guests. Our team of chefs continue to provide a quality menu selection with locally sourced and freshly produced food.
Keep on with the recommendations and we will see you again in the near future!
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Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 17 February 2014 via mobile

Well what can we say but thank you to the staff at the shard riverside you made my wife and I very welcome room 16 was lovely we couldn't ask for more in a room the bed was so comfy and we even had 2 tv's the room was spotlessly clean a perfect place to stay.

Stayed February 2014, travelled as a couple
Helpful?
Thank 86michellel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, General Manager at Shard Riverside Hotel, responded to this review, 21 February 2014
Your thanks are much appreciated. It was our pleasure to welcome you to the Shard and we hope to see you again.
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BLACKPOOL
Level 5 Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 17 February 2014 via mobile

This place is a MUST, Sunday we celebrated our first married valentines, we had already prebook sum were else however there was a mix up with our bookin so we decided to ring to book here as we were on our way home, we explained over the phone wot had just happened to us & the lady cudnt of been more helpful, we was offer room 16 which is exactly wot we wanted, lady(who's name we never got) made our stay special , table was decorated for valentines and food was amazing as always , from now on this will b our preferred hotel for romantic nite away, rooms r immaculate n lovely decor , breakfast was lovely, so our disastrous valentines nite ended up perfect , thank to the lady u no who u r even though we didn't get ur name & to the manager .

Stayed February 2014, travelled as a couple
Helpful?
Thank BOMBSHELL34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alan B, General Manager at Shard Riverside Hotel, responded to this review, 21 February 2014
Firstly, may I thank you for the glowing references to the services and standards of our hotel. as a team we endeavour to maintain high standards throughout for all our guests.

We are so pleased that we were able to save your romantic getaway and it was our pleasure to welcome you here and provide you with such a great stay and no doubt fond memories.
I have passed on your thanks to Angela and we look forward to many more 'perfect' stays here in the future.
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Additional Information about Shard Riverside Hotel

Property: Shard Riverside Hotel
Address: Old Bridge Lane, Poulton Le Fylde FY6 9BT, England
Phone Number:
Region: United Kingdom > England > Lancashire > Poulton Le Fylde
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Poulton Le Fylde
Price Range (Based on Average Rates): £
Hotel Class:4 star — Shard Riverside Hotel 4*
Number of rooms: 23
Official Description (provided by the hotel):
With stunning river views, comfortable sleeping and free wifi throughout, the Shard Riverside is the perfect choice for the modern traveller or discerning business guest. Just a stone's throw away from the M55 Motorway yet nestled in Lancashire's finest rolling countryside, the Shard offers a relaxing get-a-way from the hustle and bustle of modern life. Enjoy our riverside restaurant with fabulous views, serving local Bowland Ales and a wide choice of Lancashire dishes all prepared using the best in local produce. Just 10 min drive from the M55 Motorway and 2 miles from Poulton-le-Fylde train station, the Shard Riverside is well connected for the modern day traveler. So if you're staying for one night or more, come and see why guests regard the Shard Riverside as a jewel in the crown on the Fylde Coast. Our 23 bedrooms are clean, comfortable and tastefully decorated with most enjoying stunning, panoramic river views. All rooms have free wifi, plus internet connected TVs for your modern convenience. Rooms range from standard double en suite to luxury signature rooms with guaranteed river views. ... more   less 
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Also Known As:
Hotel Shard Riverside
Shard Riverside Hotel Poulton Le Fylde, Lancashire

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