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“Absolutely magical”
5 of 5 bubbles Review of The Lugger Hotel

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The Lugger Hotel
Ranked #1 of 1 Hotels in Portloe
Certificate of Excellence
Tambabe27
1 review
“Absolutely magical”
5 of 5 bubbles Reviewed 18 May 2010

Me and my partner had an absolutely magical experience here. From the moment we arrived the levels of service were outstanding the room was clean and spacious with the most comfortable bed i have ever slept in. We had a superior room which didn't have a seaview which was fine as the hotel has two outside terraces and a conservatory which are hanging right in the harbour. We went on some gorgeous walks along the coastal paths and returned every night ready for our meal which every night was sublime. We would definatly recommend the fish medley. The whole time we were there three members of staff seemed never to go home and contiuned to smile, provide a high level of service and keep the both of us laughing Penny the waitress and the two managers Russell and Richard. When we dove out of the village at the end of our stay i felt i was leaving a piece of heaven behind.

  • Stayed April 2010, travelled as a couple
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Helpful?
Thank Tambabe27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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844 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (229)
Date | Rating
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  • French first
  • German first
  • Italian first
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  • Any
English first
Notts
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 17 May 2010

We got a great D, B&B deal of about £160 for the two of us, we were visiting the Eden Project and wanted somewhere special to stay. The Lugger is about half hour drive away. It is a small hotel but perfectly formed. The rooms are delightful and include a cafetiere and fresh coffee, a proper teapot and fresh milk was sent to your room on request (no nasty long life stuff!) Our evening meal was delicious, and the sound of the sea lapping below ensured a good night's sleep. Breakfast was lovely and it was so nice sitting looking out to sea while we ate it - it was so close we felt we could touch it... I discovered later in the day that I had left my bank card in the machine after checking out, so a quick phone call and it arrived in first class post at home the next day. We will definitely return.

  • Stayed September 2009, travelled as a couple
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Helpful?
Thank KateGt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 9 May 2010

This hotel relies a lot on its beautiful position and views.The waiters and waitresses were great and made a real effort.However the woman at reception was not the most helpful and it was due to a helpful waiter that we got to eat when we wanted.To be told as guests booked in for D,B&B that the restaurant was busy was not helpful.No reminder either if we wanted papers on the second morning.
A couple of dishes were luke warm and one rather mean in size ,and the continental breakfast lacked any bread .
Room was clean and fridge with milk a nice touch ,sadly bed was not the most comfortable,and wall obviously had a bit of damp.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank TinaGay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OHIML, General Manager at The Lugger Hotel, responded to this review, 14 May 2010
“Thank you for comments, I have discussed them with my Head Chef, Head Receptionist and Maintenance Manager who are extremely concerned that you were disappointed with your certain aspects of your stay. We do apologize, but would like to point out that if your disappointment with dinner had been brought to our attention at the time we would have offered to replace your dishes as we would always hope that our guests are satisfied.
The management team has taken your comments most seriously and will be addressing the issues that you have highlighted with the rest of the team.”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Exeter
1 review
5 of 5 bubbles Reviewed 22 April 2010

From the moment we arrived the service was excellent. Russell the assistant manager is an asset to the hotel and was always ready to help us with anything. In fact all of the staff were fantastic.
The room was wonderful with glorious view out to sea. We would recommend room 201 to anybody!
The food was sublime. We can honestly say it was some of the best food we've ever had.
Portloe is a beautiful little fishing village. If your looking to escape the city and get away from it all then this is definitely the place to go.

  • Stayed January 2010, travelled with friends
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Helpful?
Thank Cherbolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire
Level Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 28 March 2010

We went out of season but can't imagine it being spoiled by tourists. A little bit of Cornish Heaven, hearing the waves break in its little cove just outside your bedroom window and the restaurant. The staff are very efficient and tend your every need with courtesy and humour. The food is terrific - we still felt full days after our return! We're almost reluctant to write this review in case we give away our secret. We loved our weekend there so much we have already booked and paid for our next stay in October.

  • Stayed March 2010, travelled as a couple
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Helpful?
Thank DEDW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kingston
1 review
5 of 5 bubbles Reviewed 17 March 2010

I stayed at the Lugger with a friend for just one night in February. If I had known how lovely it was going to be then I wouldn't have arrived so late and would probably have stayed another night. The setting is absolutely idyllic and the level of service from arrival was outstanding. The room was beautiful and well equipped and a pleasure to stay in. We had the most amazing cream tea in the afternoon the scones were outstanding. As for the dinner in the evening, well it was faultless and absolutely fantastic. I didn't want it to end! We flew to Newquay from London Gatwick. It was only 30 minutes by car from the airport. The whole thing was effortless and really easy to do for a weekend break. I thoroughly recommend this hotel.

  • Stayed February 2010, travelled with friends
    • Value
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Helpful?
Thank carolking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 March 2010

We planned to stay 3 nights at the Lugger - and just couldnt drag ourselves away - so we stayed on for an extra night! The place has a magical quality and its people just cant do enough for you. Food and service delightful. Reading some of the earlier reviews is staggering. We travel regularly and for us this establishment is a very rare find. We will certainly be back.
Thanks everyone for a wonderful stay - Peter and Heather.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PHBDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lugger Hotel

Property: The Lugger Hotel
Address: Portloe TR2 5RD, England
Region: United Kingdom > England > Cornwall > Truro District > Roseland Peninsula > Portloe
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa
Hotel Style:
Ranked #1 of 1 Hotels in Portloe
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Lugger Hotel 4*
Number of rooms: 22
Official Description (provided by the hotel):
The Lugger is nestled at the foot of a valley with picturesque cove and tiny harbour. Portloe is part of the beautiful Roseland Peninsula, surrounded by cliffs and headlands which form part of the Cornish Coastal Footpath. The Lugger sits right at the water’s edge in the very heart of the village and has been recently transformed following a major renovation programme. All the public rooms have been refurbished and greatly improved to offer comfort and functionality in the truly unique setting of this historic harbour. Luxurious touches throughout have helped the hotel to gain multiple awards, The Lugger has been named ‘Best Seaside Hotel’ by The Sunday Times, has featured on the Condé Naste Travellers ‘Hot List’ and also features in the Mr and Mrs Smith and Hip Hotels guidebooks. ... more   less 
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Also Known As:
Lugger Hotel Portloe
The Lugger Hotel Portloe, Cornwall

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