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“Top restaurant with first class service”
Review of Gusto Heswall

Gusto Heswall
Ranked #10 of 76 Restaurants in Heswall
Certificate of Excellence
Price range: US$25 - US$57
More restaurant details
Restaurant details
Good for: Romantic, Special Occasion Dining, Groups, Bar Scene, Business meetings, Child-friendly
Dining options: Breakfast, Lunch, Dinner, After-hours, Reservations
Reviewed 3 weeks ago

Gusto has long been my favourite restaurant in Heswall. The food is always good and reasonably priced particularly if you are a member of their Dining Club, which is free to join. I think you can always tell a good business by how they deal with problems. On our most recent visit my daughters steak was under-cooked. It was changed without any fuss, she was offered a free drink and the manager came over to personally apologise - a masterclass in customer service that other restaurants would do well to follow. Another excellent meal and great service - keep up the good work Gusto.

Date of visit: November 2018
    • Value
    • Service
    • Food
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustoHeswallGM, Events and Sales Manager at Gusto Heswall, responded to this reviewResponded 3 weeks ago

Thank you for your lovely review Paul!
We hope to see you again soon.
Kind Regards,
Merrill
(Events and Sales Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6 - 10 of 674 reviews

Reviewed 4 weeks ago

My husband and I have taken to eating our with great frequency. Friday 9/11 we went to Gusto Heswall. The waitress met us, we chose our table and I can only say it was the start of a lovely italian meal. Great atmosphere and good food. Well worth a visit.

Date of visit: November 2018
    • Value
    • Service
    • Food
Thank howacst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustoHeswallGM, Events and Sales Manager at Gusto Heswall, responded to this reviewResponded 3 weeks ago

Thank you for your lovely review! We hope to see you again soon.
Kind Regards,
Merrill
(Events and Sale Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

To be honest it pretends to be Italian but the plates served are far from the real Italian food..even so, the dinner that we had was absolutely enjoyable and really nice! Good presentation and taste of our food! Staff very friendly and venue incredibly beautiful, with lights and trees..I really enjoyed it!

Date of visit: November 2018
Thank agnesevitale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustoHeswallGM, Events and Sales Manager at Gusto Heswall, responded to this reviewResponded 4 weeks ago

Thank you for your lovely review! We hope to see you again soon!
Kind Regards,
Merrill
(Events and Sales Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

My wife and I came for a date lunch this week, was greeted with a warm smile at the door on arrival. We were promptly seated at a booth on the newly decorated restaurant.
As a critic I pick up on the small things that make the experience one worth re-visiting.
Soft music, friendly staff, great lighting, most of all it felt like a warm and cosy environment.
We ordered off the lunch menu which was great value for money and decent portion sizes too.
The waitress was very organised in clearing plates and taking orders.
Great value for money, Looking forward to a future return visit.
Thanks Gusto

Date of visit: November 2018
Thank chris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustoHeswallGM, Events and Sales Manager at Gusto Heswall, responded to this reviewResponded 3 weeks ago

Thank you for your lovely review Chris! We hope to see you again soon.
Kind Regards,
Merrill
(Events and Sales Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Walked into a very empty, uninviting looking place that apparently has had a refit ? Nasty sharp dazzling lights that have completely ruined the cozy warm feel to the place. Whilst we went for breakfast and it was mid-day it felt cold and very under welming. The famous grey primer look is dreadful inside and out. Bring back the real Gusto!

Two full English breakfasts came out before we got a drink! Coffee like pond water and completely tasteless. Breakfast wasnt great, hot bacon, cold sausage, no butter for the toast but when asked it came like a block of ice! Complimentry hair in one.

Make sure you check your bill before handing over money.

Not a great experience and wont be back in a hurt thats for sure!

Date of visit: November 2018
Thank n988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GustoHeswallGM, Events and Sales Manager at Gusto Heswall, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write this review. We are disappointed to hear that your food and experience with us wasn't as enjoyable as it should be.
If you would like to please email our General Manager Alan at alangarner@gustorestaurants.uk.com so he can discuss this with you further.
Kind Regards,
Merrill
(Sales and Events Manager)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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