First impressions excellent. Reception staff, very friendly and helpful. Room location was upstairs, corridor after 2nd firedoor smelt like stale smoke, our room was no better. Very strong smell of stale smoke. Returned to receptionist who was very helpful and found us another room on the ground floor, which was ok. The bed was really soft( roll into the middle soft), not good and although the room was very clean, it to had a musty stale smell too. Not as much as before but we had the impression the whole place needed a deep clean. The stale smells seemed ingrained into carpets, curtains, furniture etc. We have stayed in Premier Inns before with no problems. This one felt tired,bit like us when we left! It's a shame as all the staff we came across were so good.
- Official Description (provided by the hotel):
- Explore both the bustling and quaint sides of this thriving village, handy for Thornton Manor ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Wirral (Heswall) Hotel Heswall