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Premier Inn Wirral (Heswall) Hotel
Ranked #1 of 1 Hotels in Heswall
Certificate of Excellence
Thornton Cleveleys, United Kingdom
1 review
“Great place to stay”
Reviewed 2 August 2014

Really impressed with Hotel and helpfulness of all the staff. You get the expected consistent quality from Premier Inn, with great breakfasts, mixed with staff that really seem to enjoy their jobs. Why book anywhere else?

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review, 5 August 2014
Thank you for choosing to stay with us and taking the time to review the hotel.

I will pass your comments on to the the team and the restaurant who will be thrilled with them.

We hope to welcome you back soon

Kind Regards

Jo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • German first
  • Any
English first
Peterborough, United Kingdom
Level Contributor
166 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 1 August 2014

The staff were very nice and booking on line and booking in very efficient we have stayed here before two years ago and this time we really felt the place was looking very tired, and is in desperate need of makeover especially the bathrooms. Decor is shabby and outdated and our bathroom perfectly clean but so in need of new decor - fixed showers who has these anymore! It was convenient and at the price good value but would think twice before booking again.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank 718SH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review, 5 August 2014
I would like to thank you for taking the time to review the Hotel all feedback is important.

I will pass the comments about the decor to the Team at Head office.

Your comments about the team and room cleanliness have been passed onto the Hotel Team and they were pleased that the efforts haven't gone unnoticed.

We hope to welcome you back at either this hotel or any of the other 3 Premier Inns in the Wirral Area.

Kind Regards

Jo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 30 July 2014

The staff at the Premier Inn in Heswall was superb and helpful in every way. Kudos to Barbara-Joanne-Ellie-Hannah for making this stay of 6 days a very comfortable and enjoyable stay. Hope to stay again when the Open is held at Hoylake.

Room Tip: Just ask the staff their great
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Byron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review, 5 August 2014
I would like you thank you for taking the time to review the Hotel and remember so many of the team.

I have passed your comments on the team and we all enjoyed having you stay at the Hotel. We hope to see you again,

You don't have to wait for the Golf!!

Kind Regards

Joanne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

Stayed for a few nights with family as a small break. staff were friendly and pleasant, which is a rarity, rooms good sized, easily slept our family of 4, beds very comfy.
A great location - 20 mins from Chester, 20 mins from the beach, ideal.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Modgit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review, 5 August 2014
We would like to Thank you for taking the time to review the hotel and choosing the stay with us.

We are happy you enjoyed your stay and found us a good location to visit many places.

I will pass your comments on to the team.

Thank You

Kind Regards

Jo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
westsussex
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 July 2014

A first class choice indeed. Ideal location for our visit, ( grandsons wedding nearby). Staff are 1st class, polite and friendly and helpful. My wife and I felt very comfortable and relaxed, whilst staying here for a three night stay,

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spikevalentine48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review, 30 July 2014
Thank You for taking the time to review the hotel and choosing to stay with us for a special event.

Your comments are so nice I will be sure to pass them onto the team who will be pleased you enjoyed your stay.

We hope to welcome you back to a Premier Inn soon

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 22 July 2014

We stayed here for a family birthday party nearby. The room was up to the usual Premier Inn comfort and cleanliness. The room was also large enough to sit in comfortably to read / watch TV / work etc.The bed was very comfortable indeed: firm base with a softer top cover to the mattress. What particularly impressed us was the friendliness and helpfulness of all the staff in both the hotel and the associated pub / restaurant. The menu in the restaurant was varied (but mainly for meat / fish-eaters, only some veggie options) and the food very tasty. Breakfast was plentiful with lots of choices and as much as you wanted to eat. There is a large pub garden with tables and chairs, separate large children's play area, and restaurant terrace.
My only gripe is that Premier Inn do not have room safes in which to leave valuables.
We'd happily stay here again and recommend it to others. It seemed like a good place from which to explore the greener parts of the Wirral.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review, 30 July 2014
Thank you for choosing Premier Inn and taking the time to review the Hotel.

We are glad you found the rooms comfortable and the team help & friendly, I will pass your comments to the Team and the restaurant and I know the housekeeping team will be pleased with your comments.


Please come back soon

Kind Regards

Jo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 July 2014

Because of business commitments I stay at this hotel at least 4 times each month - clearly it suits me!
The reception staff are excellent, very friendly and extremely helpful - also incredibly knowledgeable about the surrounding area.
The rooms are spacious, well appointed and quiet
Car parking is generous, and there is a night porter who monitors the car park overnight
Ironing facilities are available ( board and electric iron) if required, and the hotel also offers 30 minutes free wi-fi, a little stingy in my opinion, but an upgrade is available for £3 for 24 hours.
I'm told that later this year the wi-fi will be completely free - however, my experience at other Premier Inns where this is available is that bandwidth suffers, affecting download speeds. There is however, an option to upgrade to a better service ( no surprise there then!)
Tea and coffee facilities are available in all rooms and additional supplies of each, plus milk are available from reception
The restaurant has recently been remodelled, and is light and airy - there is a conservatory overlooking a children's play area and tables for dining al fresco.
The bar serves a range of beers, including two real ales, and I understand that there is a good range of wines available
The food is what you would expect from a Beefeater, but the service is good and the staff are excellent; all very attentive and friendly. It does get busy later in the evening, so it's advisable to eat earlier if possible.
All in all the hotel and restaurant are high in my recommendation list!

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peter1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne B, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this review, 30 July 2014
Thank you so much for your kind words and taking the time to review us,

We are so happy that you choose to stay with us and return,

I know the team at the Premier Inn and the restaurant will be thrilled about your comments.

See you soon

Kind Regards

Jo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Wirral (Heswall) Hotel

Property: Premier Inn Wirral (Heswall) Hotel
Address: Chester Road | Gayton, Heswall CH60 3SD, England
Region: United Kingdom > England > Merseyside > Wirral > Heswall
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Heswall
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Wirral (Heswall) Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Explore both the bustling and quaint sides of this thriving village, handy for Thornton Manor ... more   less 
Also Known As:
Premier Inn Wirral (Heswall) Hotel Heswall

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