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“So-so hotel, great staff, but lethal bathroom”

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Premier Inn Wirral (Heswall) Hotel
Ranked #1 of 1 Hotels in Heswall
Certificate of Excellence
Scotland
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“So-so hotel, great staff, but lethal bathroom”
Reviewed 11 November 2009

We stayed here for a couple of nights on a short break. The staff were the strongest feature of the hotel, always eager to be of service, going out of their way to help. The hotel decor was OK, but the next-door restaurant was pretty good. The big problem for me was the bath (with shower overhead). This was incredibly narrow, and no anti-slip mat was provided. I slipped when showering and injured myself painfully. An anti-slip mat was then provided at my request, but I felt it should be provided as standard, given the bath's narrowness and lack of flat area to stand on. All-in-all, not a place I'd recommend for an old and frail person.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PinkWellies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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463 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • German first
  • Any
English first
Strathaven, United Kingdom
Level Contributor
57 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 7 March 2009

I've stayed in a lot of Premier Travel Inns and this one is near the bottom.It was the only only in a 10 mile radius of Liverpool that had spare rooms on the night. It is very tired on the inside-that's really about it.It has Wi-Fi for internet access and you get a cup tea.No glasses in the bathroom for drinking out of was a surprise. It is quiet,I'll say that.Heswall looks a nice place and there is a 24 hour garage across the road.The adjoining pub is ok for a pint and does some nice food.
If your stuck, then go for it but if your business is in Liverpool, go for one of the newer PTI's-Albert Docks is very good-see my previous reviews

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cabsandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
warwickshire
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 March 2008

First impressions excellent. Reception staff, very friendly and helpful. Room location was upstairs, corridor after 2nd firedoor smelt like stale smoke, our room was no better. Very strong smell of stale smoke. Returned to receptionist who was very helpful and found us another room on the ground floor, which was ok. The bed was really soft( roll into the middle soft), not good and although the room was very clean, it to had a musty stale smell too. Not as much as before but we had the impression the whole place needed a deep clean. The stale smells seemed ingrained into carpets, curtains, furniture etc. We have stayed in Premier Inns before with no problems. This one felt tired,bit like us when we left! It's a shame as all the staff we came across were so good.

  • Liked — The staff
  • Disliked — The stale smells and the soft bed
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daisyWarwickshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 10 November 2007

Stayed here as an overnight stop for our friends birthday in Prenton on a Saturday night in October 2007.

Although the place was rammed full on rooms I have to say it was pleasant. I know all travel lodges, premier inns and the like are mass built and look and feel the same but this one was a better one.

Right from check in the young girl on the desk was more than helpful. We were given room 64 which was a extended annex recently built with more modern rooms.

The room itself was huge and as with all premier inns had a fantastic large queen sized bed. The product placement of slumberdown beds is richly deserved as these are some of the best beds ive slept inn. I accidentally parked right underneath our room which was a bonus. The carpark is also superb. large enough and with top notch CCTV with infra red night cameras as well. No probs in parking overnight.

Next door is a great pub/restaurant. Although we did not eat there the ale was good and the atmosphere friendly. there is a 24hr shell garage across the road so if 2am munchies grabs you like it did the missus then you are in luck!

My only drawback is not to this place but premier inn in general.....
£7 bloody 50p for a breakfast each is nothing short of rip off!!
Im sure it is hearty and you can eat as much as you like but £15 for 2 is not good..... I guess you gathered my answer when the nice receptionist asked if we would like to book breakfast upon booking in!

Great hotel for an overnighter.... ask for rooms from no 55 upwards

  • Liked — The room
  • Disliked — Breakfast Price should you re-mortgage and buy it!
  • Stayed October 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rawsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Wirral (Heswall) Hotel

Property: Premier Inn Wirral (Heswall) Hotel
Address: Chester Road | Gayton, Heswall CH60 3SD, England
Region: United Kingdom > England > Merseyside > Wirral > Heswall
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Heswall
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Wirral (Heswall) Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
Explore both the bustling and quaint sides of this thriving village, handy for Thornton Manor ... more   less 
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Also Known As:
Premier Inn Wirral (Heswall) Hotel Heswall

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