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“Misleading” 3 of 5 bubbles
Review of The Union Inn

The Union Inn
Ranked #5 of 17 Restaurants in Old Windsor
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Bar Scene, Cheap Eats, Child-friendly
Dining options: Breakfast, Dinner, Lunch, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
Description: It is currently listed under Old Windsor B&Bs/Inns but this review is for the restaurant and needs it's on section
Virginia Water, United Kingdom
Level Contributor
12 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Misleading”
3 of 5 bubbles Reviewed 16 March 2014

We booked the restaurant on the recommendation of someone who had eaten the bar food and a look at their web site. The website looked great with boasts about their Albanian chef and the menu on the site looked exiting, with Chicken tagine, shellfish Cataplana, Shank of lamb etc. When we arrived we found out that the chef had left some time ago and had taken the menu with him. The new menu was very basic, typical pub type food. If we had not gone by cab we would have walked out.
When the food arrived it was very well cooked, with huge quantities, I had the Pork chop with bubble and squeak which would have fed two.
The service was more cafe than restaurant, but the waitress was very friendly and was trying to be helpful. Silly things like a dollop of Ketchup on the salt pot and no finger bowl or napkins for the shell on prawns let it down.
Overall we made a good night of it considering the disappointment and the fact that there were only three tables of people in the room, but we will not be going back in a hurry.

  • Visited March 2014
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
2 Thank Bungle185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 reviews from our community

Visitor rating
    29
    12
    3
    6
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Kettering, United Kingdom
1 review
“Faulty Towers?!”
2 of 5 bubbles Reviewed 30 December 2013

My room/bedding was clean enough during my recent Xmas stay, but I couldn't have a shower as no hot water, and shower door was hanging off. My family and I only had breakfast during our stay, and the owner/manager's attitude was a disgrace, he was cooking/serving food in his shorts and tee shirt, made no effort to make small talk/eye contact with us. I have worked for a large hotel, and several pubs, and making your customers feel welcome is vital. It was a shame, as it is a lovely old building, all we needed was Sybill to come along and show him how to do it properly!

  • Visited December 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank Elaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Strete
Level Contributor
11 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Awful service and attitude”
1 of 5 bubbles Reviewed 27 December 2013

Stayed at the Inn over Christmas due to family overspill in the area. Room clean and comfortable however all three rooms that we had booked had problems with the showers either not working or freezing cold, one room had the shower door missing and another room had the door hanging off. Worst of all the owner/ manager hardly spoke only to say "do you want anything cooked" or nothing at all. The heating came on at 0830 needless to say the rooms were cold first thing in the morning, he took our money without a word of goodbye or "I hope you enjoyed your stay" definitely a no no for next year.

  • Visited December 2013
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
Thank Ronald H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
82 reviews
32 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Great Food”
4 of 5 bubbles Reviewed 25 September 2013

The food was GREAT!!!! We would go there again for the food. The service in this area was wonderful!!! the puddings were so good!!

Visited September 2013
Helpful?
Thank Deanna39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Very rude owner but fantastic waiter made up for the owners appalling attitude”
4 of 5 bubbles Reviewed 4 September 2013

11 of us visited here for a works meal. Lovely setting, great patio area with superb flower display. We were in the process of deciding on what food we wanted when we were spoken to by the owner and told to " hurry up and decide" he was so rude and had a serious attitude. Can not believe we were spoken to in this way.Thankfully the very
Polite and obliging waiter made up for the atrocious manner in which we were spoken to by the owner . The waiter is an asset to the establishment and his customer service is exceptional! Despite the rude attitude of the owner the service and food was excellent!! The owner should learn about customer service from his waiter and waitresses !!

  • Visited September 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank CJPAFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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