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“Scrummy Afternoon Tea”
5 of 5 bubbles Review of Tylney Hall

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Tylney Hall
Ranked #1 of 1 Hotels in Rotherwick
Certificate of Excellence
Basingstoke United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Scrummy Afternoon Tea”
Reviewed 13 January 2014

Met with a group of female friends for afternoon tea to celebrate a friend's birthday. Service is fabulous..doorman, cloakroom service, waiters. Indulgent from beginning to end. Great choice of different teas, delicate fresh sandwiches great scones with generous amounts of jam and cream and lovely cakes. The atmosphere is lovely top class service in a relaxed environment.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Sandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Tylney Hall, responded to this review, 16 January 2014
Your review of your afternoon tea experience is very well received, and I am delighted to learn that the birthday celebration was a success.
It is always pleasing to receive positive comments and these will be passed on our team members.
Thank you for taking the time to comment and once again so pleased to read that the visit was enjoyed by all.

Kind Regards

Mark Robinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,243 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (277)
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England
Level Contributor
133 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 11 January 2014

Went there for new years day with a small intimate family group (4 adults, 3 children). The building, the location, the grounds and the service were amazing. Would have rivaled a London 5 start hotel. It was everything you would want for a special meal. The food was good, but uninspiring. Nothing particular to complain about, but nothing to rave about. I would go back again. Fantastic wine list which was well priced.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank kiasusee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Tylney Hall, responded to this review, 16 January 2014
Thank you for taking time to visit TripAdvisor and I am delighted to read that you very much enjoyed your visit on New Year's Day.
Your comment about the food has been constructive and I apologise if you found this to be a little uninspiring, but glad that you feel that there is nothing to complain about.
Thank you for your positive feedback concerning the staff and service, this is very much appreciated.
We hope that you choose to visit the Hotel during the course of 2014.

Kind Regards

Mark Robinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 10 January 2014

Some friends had made the reservations and there was a mix-up and we were moved to a different from from the first we checked into. No problem there. It was in the main house. The problem, though, were almost comical: the room had been serviced for one person, not for a couple. There was one of everything: one towel, one bottle of water, etc. No big deal but it took a very long time for more towels to be provided. The big surprise was that the bed consisted on a queen-sized mattress on a full-sized box spring. Really!! Someone could hurt themselves by sliding right onto the floor pretty easily. While the meals were very good and the public rooms and gardens lovely, our room was very tired.

Room Tip: From our experience, don't stay in the main house.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SanFranciscoLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Tylney Hall, responded to this review, 17 January 2014
Thank you for your feedback and I would like to offer my apologies for the disappointments you experienced with your recent stay.
The room being prepared for single occupancy is an oversight as the amenities are always doubled up when rooms are let for more than one person. I am sorry that this was not corrected straightaway.
I am also sorry that the mattress did not fit the bed base as you have described. This will be followed through with our Head Housekeeper and corrected accordingly.
Thank you for taking the time to visit TripAdvisor and for passing on your comments.
Once again, please accept my apologies.

Kind regards
Mark Robinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fleet, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 January 2014

We stayed overnight and the refurbished room was excellent. The evening commenced with Champagne and canapes, which were as good as I have ever eaten, in the lounge area while being entertained by a great but non intrusive jazz trio. Dinner in the Oak room was exceptionally good with appropriate wines generously served with each course and a pianist playing in the background. Afterwards we danced till 01.00hrs to a great band which played both "standards" and more modern current music. More champagne was served for the toast and a Piper completed the ceremony. The Breakfast buffet was extensive and personal orders were taken in addition. Throughout service was of a high standard. We did not use the spa but the indoor pool it looked very attractive on inspection. Of course the outdoor one was not in use!!

Room Tip: Ask for a refurbished room
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jcsmith001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Tylney Hall, responded to this review, 10 January 2014
Thank you for your review following your stay with us for the Celebration New Year's Eve programme. Although the arrangements have been tried and tested over the years, it is always motivating to receive such positive feedback from the guest experience.
We are delighted that you enjoyed the occasion and hope that you choose to return to the hotel at some stage during 2014.
Thank you for visiting TripAdvisor and for taking time to review.

Kind regards and best wishes for New Year

Mark Robinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 8 January 2014 via mobile

We were booked into the hotel Sunday for the first night of our honeymoon after having been married on the Saturday. I had chosen the hotel as I thought it would be good to try something slightly more grandiose than the regular run of the mill hotel. I was not disappointed.

On the hotel itself, I really enjoyed the large wood panelled rooms and ornate ceilings and whilst the hotel is tired around the edges I felt it was refreshing not to be hit with an ostentatious, boutique decor as so many mansion style hotels have opted for recently. We unfortunately were unable to experience the gardens due to the terrible weather but will hopefully retune at some point to do so.

The room was in the courtyard area and therefore was a short walk. It was clean and welcoming, and was much needed after the drive. We arrived in enough time to have a relax before the evening meal and this was certainly possible.

We headed to the lounge before the meal for a pre-dinner snifter and ordered a couple of cocktails. The staff were well-presented and attentive and the cocktail was good. I appreciated the option to choose the wine for the dinner before entering the dining room as it meant less fuss at the table.

We eventually were taken to our table and I enjoyed the ambiance in the dining room. As my wife was not drinking I ordered a half bottle of Mouton Cadet and a Sauvignon Blanc which both went down nicely. As someone who has worked with wine, I was impressed with the selection, although the list may have lacked a NZ Sauvignon.

The food was excellent and the service etiquette well adhered to. All the the staff were impeccably courteous throughout.

After sleeping very well, I enjoyed the complimentary newspaper (ordered at the reception upon arrival) and we made our way to breakfast. The food and choice were very good and we appreciated the fruit and the quality of the jams/marmalades. Whilst I do eat absolutely anything I would like second the comment about the toast. I appreciate the issue with keeping the toast warm in transit and it is a problem encountered by hotels and b&bs regularly but by the time the bread reached the table it was on the cool side.

Overall we thoroughly enjoyed the stay at the hall and were disappointed that it couldn't have been for longer in order to make use of the leisure facilities and the grounds. I would recommend it for anybody who fancies a stay in somewhere a bit more higher level than the ordinary with some old English hotel tradition thrown in.

Stayed December 2013, travelled as a couple
Helpful?
Thank Tommillinchip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Tylney Hall, responded to this review, 10 January 2014
Your recent review is very much appreciated and I would like to thank you for taking the time to feedback so constructively and in such detail.
I am of course pleased to learn that you were not dissapointed and that you enjoyed the overall ambience and traditional feel that we believe appropriately reflects our core values of hospitality and service.
In addition to our product facilities it is always pleasing to receive positive feedback regarding our team members and it is good to know that you found them well presented, attentive and courteous throughout.
I have noted your comment that the breakfast toast was not at the correct temperature.
Thank you once again for passing on your detailed comments and we hope that you will return at some stage in the future to experience the gardens.
Congratulations and best wishes to you both for the future.

Kind regards

Mark Robinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 January 2014

I would like to make this review as fair as possible as I have had a response from the hotel (which is detailed at the end of the review), however I do feel that it is important to share my experiences. I waited until I had recieved communication from the hotel until posting this review so I could be as fair as possible.

A group of 8 of us went for afternoon tea to celebrate my mother's 83rd birthday between Christmas and New Year. We had been before and had an excellent experience hence the return visit and my mother had been on other occasions with friends. Sadly though the level of service had dropped considerably, this is what happened:

•we were not shown to our table just told where it was

•our 'table' was 3 tables pushed together all of different heights, with insufficient space for the pots of tea

•the tea and coffee took ages to arrive, was served by a member of staff who appeared to speak no English and it took ages as just one person serving for 8 of us

•the pots were then placed on a side table we had to get up to top up our cups, no one came to do this for us or other more tea, until I had made my first complaint

•our afternoon tea was unceremoniously placed on our 'table' it was on 3 large platters, no tiered cake stands in sight (we have been before with more of us in the party and had tiered stands so nothing to do with number in party)

•the scones looked as if they had been flung on the plate, there was no finesse, no attention to detail, no presentation skills evident whatsoever

•for 8 people there were not enough sandwiches and I asked for more, I was told bluntly by the waitress that top ups were not given for sandwiches, she didn't think there would be any left, but she see if there were, her attitude was appalling and the manner in which she spoke, we also asked for hot water at the same time, we all sat stunned at her manner so I left the table and went to her in the reception area, to say I felt her attitude was inappropriate

•after sometime a plate of sandwiches arrived on which were 5 sandwiches, there were 8 of us, not sure how that works? We may have been the last booking for the of the day, the kitchen may have been getting ready for evening serivce, but they had accepted our booking and how difficult is it to make up a few sandwiches, apart from anything else this was insulting to say the least, no care for the guest whatsoever.

At the time I made a complaint and was referred to the duty manager who was apologetic and offered us 50% off the bill. A bill which would have been £200 and quite frankly we had not recieved £200 worth of service! He also took my details for the general manager to contact me, after 6 days he hadn't contacted me, so I emailed him. This was an oversight he said and would get back to me after an investigation, he said in 2 days, it was 4 days later. He was full of platitudes and excuses and didn't address all my issues. Plus because my 13 year old nephew had said thank you he seemed to think this made up for everything!!

It is such a shame when somewhere you have experienced excellent serivce slips so far down the scale, we won't be returning.

  • Stayed December 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank jbb24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Tylney Hall, responded to this review, 8 January 2014
I am extrememy sorry to read your review following your afternoon tea experience and our subsequent correspondence.
As explained there was an oversight on our behalf regarding the time lapse before contacting you and I have apologised for this on two separate occasions.
I did carry out a full investigation into each of the points you raised with the team members as communicated and after taking this into full consideration felt that the 50% reduction made on your bill on the day was adequate compensation.
I agree that the service on the day for your party did not operate to our normal standards for which I have already apologised and accepted accountability.
I would like again to wish you and your family a very happy 2014 and do hope that at some stage in the future you choose to use the facilities of the Hotel.

Mark Robinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 January 2014

We had a big family celebration at the Tylney in December 2013 and as always, the rooms, service, food and experience was impeccable. We also had Alistair from Ideal Imaging to do some shoots of the family in the Italian Garden and grounds and they have turned out brilliantly...definitely recommend him if you are doing the same!

Room Tip: We had two huge inter connected rooms in the main house....the children wanted to move in permanentl...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LL14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark R, General Manager at Tylney Hall, responded to this review, 8 January 2014
Very pleased to read that your large family celebration was successful during December and that your experience of the rooms, food and service (as described) was impeccable.
I am also glad to learn that the photo sessions met with your expectations and that the pictures have turned out as planned.
This is very pleasing feedback overall and I thank you for taking time to visit TrpAdvisor.
We look forward to welcoming you back at some stage during 2014.

Kind regards and best wishes

Mark Robinson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tylney Hall

Property: Tylney Hall
Address: Tylney Hall, Rotherwick, Hook RG27 9AZ, England
Phone Number:
Region: United Kingdom > England > Hampshire > Hook > Rotherwick
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rotherwick
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tylney Hall 4*
Number of rooms: 112
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Also Known As:
Tylney Hall Rotherwick
Tylney Hall Hotel Rotherwick
Tylney Hall Hampshire/Hook - Rotherwick

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