If I summed up this over night stay in one word it would be 'disappointing'! It was meant to be a special over night stay for our 8th wedding anniversary and from the start to finish it was a disaster! When entering the hotel reception wasn't exactly welcoming rudely answering the phone in the middle of talking to us, very poor local information provided. Then once entering our room we found an unclean toilet with toilet remains, dirty bedding if you like other peoples pubic hairs on your bed sheets, a tissue box which was meant to be filled but empty, room furnishes unclean and damaged. We didn't want this to spoil our stay so we reported the uncleaned toilet at reception. We decided to eat out due to the restaurant unwilling to accommodate a gluten allergy which was a shame the point of staying in a hotel was to relax, eat and have a drink without needing one of us not able to drink due to driving to a restaurant. We were told when we would have the toilet cleaned for when we returned it wasn't and we reported it again for this still not to be corrected. The rest of the evening we walked round the lovely grounds and decided to have a drink once returning from our meal out in a local pub. This was bazar as the choice of alcohol and snacks was limited no wine, no crisps, ran out of beer!!! The next morning for breakfast the restaurant was dirty no clean tables to seat at and to make matter worse no tongs people handling grapes off the stems etc... very unhygienic. We decided we would go in the pool before leaving this was a mistake the pool was ok but the changing rooms were dirty and unclean toilets again plus the steam room hadn't been turned on plus once using there was a hole in the ceiling was falling apart with a water leak!!! The steam room hadn't been put out of order. Everything was reported when leaving we were informed by the manager that they couldn't refund us without the area manager she was away for two weeks however they could offer 10% off there and then and once she returned they would reimburse. My husband since then has written letters and phoned many a times and now it's December and no reimbursement!!! It now feels like they got us out of the way and forgotten about we would never return which is a big shame as grounds lovely and the manager originally said he was new and trying to solve all the on going present issues they were aware of!!!! Obviously not resolving that quickly!!!!
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- Also Known As:
- Bartley Hotel Cadnam
- Bartley Hotel Southampton
- Bartley Lodge Hotel Cadnam, Hampshire