We have recently stayed at this hotel for our first wedding anniversary.
We booked the hotel using Red Letter Days deal which was a wedding gift from colleagues.
The hotel and grounds look stunning from the outside, set back from the main road quite a way so it is quiet.
However, as a couple in our twenties we felt extremely out of place.
There was a large group of older people staying in the hotel and at very moment this group took priority. We waited 5 minutes to be noticed at the restaurant entrance for dinner and breakfast. Staff looked right at us and then carried on walking.
For both breakfasts and the one dinner we had, we were put on tables that were in corners an out of sight of staff.
Out toast at both breakfasts were cold and burnt. But we found the staff to be so uninterested when they did come near us that we didn't see the point in complaining.
The dinner we had on out anniversary was very over priced, and the quality and variety was not what we expected for what we paid. We were only offered water or wine, and as a tea total couple this was annoying.
There was a couple sitting near us that complained about their meal and for the rest of the night they took priority.
The staff completely forgot about us and it took for my husband to get up and find staff to get them to clear our dessert plates, 30 minutes Ayer we finished, and to get the bill for them to realise we were still there.
We went to the bar one afternoon and rang the bell for service, it then seemed like to much trouble for the staff to come and see us, so again we felt unwelcome.
We wanted lunch one afternoon, and arrived back 15 minutes before they stopped serving. The reception staff told us to go straight through to the dining room but the staff in there acted like we were vermin and completely unwelcome. We were never advised that we needed to book a table and we were turned away and told to sit in a lounge.
They then didn't have much stock for us to order good. We again found this over priced. £5.50 for an egg sandwich and a handful of crisps!
Very limited choice again!
The room was a good size, but the stool at the dressing table broke & there was a draft coming through the windows overnight. We had to use cushions to block it.
Again we felt that we weren't a valued guest and we just don't see the point of complaining.
The bathroom was ok, although the shower and extractor fan is VERY loud. Hope you don't need the toilet over night because the fan comes on when you turn the light on. You also need to be 4ft or less to use the loo, mind your head.
It's not explained when booking, but you are require to pay a £30 deposit on arrival as "security".
We were ok with this but one person arriving on a business stay was not aware and not happy. There was never a full explanation as to why it was really necessary.
We didn't use the swimming pool so we can't comment on that.
Overall we were disappointed, and did not feel valued as guests. We didn't see the point in complaining as it seemed like we wouldn't be taken seriously.
Sorry, but we won't be returning to this chain.
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- Also Known As:
- Bartley Hotel Cadnam
- Bartley Hotel Southampton
- Bartley Lodge Hotel Cadnam, Hampshire