My immediate family and relatives have had numerous holidays at The Bartley Lodge over the past decade and have, up until now, always loved our stays. Indeed, it was only last year that I reviewed this hotel and couldn't praise it enough. What has gone wrong since then? The freshly cooked breaakfasts, for which we had included in our costs, had been replaced with a much reduced buffet option (cost cutting no doubt) which was always cold and regularly not topped up. Even when I ordered an omelette they couldn't do it as apparently their deliveries hadn't arrived.The only decent breakfast we had all week was when the buffet had gone wrong apparently and we were able to order direct from the kitchens. Bartley....please bring back the old breakfasts. The receptionists often appeared to have to 'man' the bar and a ten minute wait to be served was nothing unusual. Three wines that I ordered from the wine list were not available. Side dishes were forgotten and wrong additions placed on the childrens' meals. Hotel guests were definitely second best to wedding parties which was a real shame and a sure way to lose valuable and loyal visitors such as ourselves. This hotel markets itself as a three star place serving four star hospitality. It could so easily be but at present it's a three star hotel offering two star service and no longer good value for money. I've had lovely memories of this place but would love to see some investment in staff to help it return to days of old. I'll be thinking twice before booking here again, something I never thought I'd be saying.
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- Also Known As:
- Bartley Hotel Cadnam
- Bartley Hotel Southampton
- Bartley Lodge Hotel Cadnam, Hampshire