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Reviewed 4 July 2018

I had received a Red Letter dinner, bed and breakfast voucher as a present and decided on the New Forest area and Bartley Lodge. After booking, reading some of the reviews in advance I was slightly apprehensive but have to say that we had a lovely one night stay at the hotel. We arrived to receive a room upgrade as we were celebrating our anniversary and we were also given some bubbly at dinner. Our room was lovely - spacious and everything in working order, dinner and breakfast were both excellent - no shortage of anything at breakfast as other reviewers had experienced. The pool was wonderful and I had the pleasure all to myself on Sunday afternoon. We were lucky as there were no wedding parties during our stay so the hotel was fairly quiet and restful. Overall, the staff were attentive and welcoming and we had an enjoyable stay and would definitely use the hotel again.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank JulesGoodridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2018

Since complaining to the hotel i gave them the same review i'm posting here, everyone of their team escalated this matter to the managing director, nearly a month after our stay the managing director responds with a simple apology no compensation or good will gesture or anything, just what felt was a standard response to everyone, this was my first holiday in 5 years for a couple of days break as a family it cost around £600 for just 3 days on their 3 for 2 nights offer, our stay had to be paid for in advance of us even seeing the place, there's no refunds under any circumstances and on invoice it shows the deposit amount is non refundable but they take full payment
as deposit and they promised that you save 10% more than any comparison website offers which seems not to be true either.

Ref BL56306/1 & BL56306/2



We could have made a complaint upon arriving but as far as we were aware they were fully booked, we were excited about a trip to the new forest a chance to get out and explore, we looked up the bartley lodge in 2017 and it seemed like a promising choice! so much going for it, a grade 2 listed building in the new forest with 6 acres of wilderness around the hotel to explore (not really most of it was private land, hotel staff didn't really know where you could go)

We stayed on their 3 for price of 2 the offer included £25 allowance on dinner at the restaurant, and breakfast also use of the leisure facilities which turned out to be only a small swimming pool with no male changing facilities as they were out of order.

Upon arriving the maintence guy was patching up the walls in one of the lounge rooms, we got to see our room for the first time and was impressed with the superking mattress, it did make the room feel small, instantly when we sat on the bed we relised our most major problem the matress felt like it was made out of bricks, during our stay we did not get 1 peaceful nights sleep with waking up with aches from the bed.

The room was filthy there was visable dirt on the walls and roof of the room including what looked like blood, there was water staining on the lamp shade, the bathroom .... had no bath it had a shower which was grubby and had clear dirt and bits on the tray where it hadnt been cleaned, we quickly found that when the toilet door closed it mysteriously opened again even when you tried to lock it from inside, while trying to work out what was causing it we identified the door looked like it wasn't originally from that room, the bolting mechanism was fitted for a door lock however there was no hole in door frame for it to lock into place instead just a dent where many unfortunates had tried to lock that door before.

There was no where to store clothes the wardrobe for 2 people was just a single wardrobe with a clothes rail and an ironing board and fan, there was 1 dressing chair which felt like its springs or something had gone, we had a lovely view of the customer carpark where we heard everyone comming and going at all hours, in the guest handbook it said you needed a special access card to get in and out at night time so we thought it would be quiet which wasnt true as the room key card was the same access card no special access needed

We went to dinner and absolutely loved our food no complaints from there, came back from dinner to see the guest next to us left their dinner plate outside their door at 7pm, it was still there at 4am in the morning when i came back in from a vape....

I went to go downstairs at about 11-12 at night to go for a vape although i quickly relised there was a problem, no light switch and the staircase with the 3 foot handrail couldn't be seen, it turns out the staff turned off the lights to conserve energy at night.

During the stay many things that could have gone wrong did go wrong and things were very obvious, most of the waiters were young teenagers who looked nervous and unhappy, we had asked for vinegar for our meal but never got it after saying theyd be back with it on a couple of occasions we asked for another jug of water not to get it, we bought 3 coffees and waited 30 minutes only for them not to arrive and the person who was serving us was setting up for a wedding and hadn't got anyone to even make our coffees not really what you expect at £3.80 per coffee! , no one had any humour but instead we witnessed the receptionists were also the bar staff and cleaners and restaurant staff, no single person had a set role which meant the restaurant head waiter was running to the bar to serve people, and everyone seemed to be doing everyone elses job.

all staff seemed to go home at about 10 or 11pm and the night porter came on duty which was annoying when the night porter is also the bar man, the receptionist and everything else, i went to the bar for a pint only to find that the porter was no where to be found, the public back area with tables was locked up at 11pm and there seemed to be no sign of him, i went out for a vape, and got lost on my phones facebook, an hour later i came back to find the hotel was still like a ghost town, i went back outside for vape, this hotel has no vending machines, you can not pour yourself a glass of water (the water in bathroom is drinkable but warm even after you run it for 10 minutes) .... so i was getting slightly annoyed, i went outside again to vape.

So where was this night porter? (who turned out to be the general manager too) setting up the wedding reception hall for the following night by himself! which leads me on to my next point, i feel that a hotel shouldn't ignore their normal guests or treat them at less priority if they are dealing with weddings they should have extra staff right? , well on wedding day the fire escape was opened for normal guests to enter the building, the luxury garden seating was closed off for the wedding party the access through the hotel to the garden was non existant unless you walked around the outside of the hotel which people did, the guests were sitting outside then wedding party came out and all the guests were made to feel uncomfortable that much that they left the garden, we remained the only guests to sit in the garden at the very far end.

On the night of the wedding reception again the back area with outdoor seating and the garden was closed off to the hotel guests but open to the wedding party and the bar which is separated by a door had 1 member of staff doing the bar for both the guests and the party, which meant the poor guy was literally being rushed off his feet and being abused by ruley wedding goers who was blaming him for their own things like their drinks going missing when he didn't even have the time to go and clear glasses not to mention normal guests were being harassed by some of the wedding party and the staff didn't intervene, my partner and her son went to the guest bar and got pushed into the wedding party to join by some of the wedding party goers and another woman blocked the door so they couldn't enter the guest area again which meant they had to leave through the garden walk around the building and come back in the reception area just to sit down and enjoy their drinks.

So drinks ..... a normal cup of tea/coffee for guests staying at the hotel £3.80 yes 1 cup of tea/coffee, a pint of squash £3.00 , a coke £3.80 (visible shop bought 2 liter bottles in fridge not glass bottles) a pint £5.30 of beer a pint of cider £4.70 .... a pitcher 1L of pimms £15, we probably spent £80 on tea alone! which sounds like a lot of tea but its about 6 cups of tea over 4 days!

The hotel does not serve lunch however if you wish you can pre-order afternoon tea with small 2cm by 3cm cakes for only £15 per person ... there is a bar menu which is separate for anytime between 12 and 5 where a toasty will only set you back £7

I am sure there has been alot more that could have been said and missed we wanted just to try our best to enjoy our first little family holiday together since i came here 5 years ago, which we made the best of even with the unfortunate events of me falling over at the farm gate at bartley farm and cutting several places on my arm and finger with the barb wire i fell against! although receptionist was happy to give me 1 antiseptic wipe to clean my arm from the blood!

So we ended up spending around £600 on the accommodation and about £300 on drinks between us about £80 on tea alone, sorrys from the hotel don't mean a thing they'd ruined our holiday and they gave us an apology after a month by giving a response no different from the general manager gives to everyone else, i wish i had of looked at trip advisor first! as the 1 stars reviews all mention the same things so nothing has changed in the last few years although they say they will make sure everything will get resolved at their hotel.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank TallerPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2018 via mobile

We were lucky enough to receive a red letter dinner, bed & breafast experience as a gift and chose to use it at Bartley Lodge Hotel. Absolutely beautiful hotel, clean, period rooms with stunning gardens. We had a wonderful front desk receptionist called Miilie who was very knowledgeable and nothing was too much trouble, a truly superb asset to the establishment. The food here is incredible! Everything was beautifully presented and piping hot. We ate in the orangery to enjoy the view and beautifully tendered gardens. The restaurant staff were efficient and friendly. We were relaxed, swam in the pool facility and thoroughly enjoyed our break. Highly recommended!
⭐️ ⭐️⭐️⭐️⭐️

Date of stay: June 2018
Trip type: Travelled as a couple
2  Thank Amanda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2018

Had a short stay of 3 nights for my daughters birthday and had to be a dog friendly hotel.

I booked directly with the hotel and was offered a good deal.

Although some areas of décor were tired especially on the outside the general levels at the Hotel were good. We had glorious weather during our stay so we made the most of the gardens, especially for a pre-dinner drink every evening.

My wife and I had a double bedroom in the newer wing which was perfectly adequate. My daughter had a single room in the older building and to be honest it was a little cramped.

Because we had our dog we could not eat in the main restaurant but every morning and every evening a table was set for us in the lounge for both breakfast and dinner which suited us fine.

Both breakfast and dinner were very good.

The swimming pool was fine other than a little on the small side.

Although some of the staff perhaps lacked a little experience, they were always very helpful, very pleasant and very cheerful. They made our stay special.

All-in-all we had a very pleasant stay.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank apenfold448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2018

Superb historic building, friendly staff, clean room and good food. Fantastic to eat in the Orangery.

We had an accessible room as my Mum is disabled. It was well equipped and perfect for our stay.

Only gripe on the disabled front is that the only exit to the terrace was through the bar which luckily wasn't busy. Also I think the hotel would benefit from a path all the way around so I could wheel Mum around the whole building instead of having to go through it and over gravel to get to the grass.

Lots of places to visit locally and nice walks on the doorstep. FAB terrace but it would have been nice if all the brollies and cushions were on the chairs as it was baking hot and perfect weather to sit out. We asked for a parasol and the bar man sorted it so all good.

We will stay again as overall it was lovely.

Date of stay: June 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank baddesleyallen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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