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“Bad experiences”

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Shorefield Country Park
Basingstoke, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Bad experiences”
Reviewed 5 May 2014

- Roads always being dug up outside the holiday home
- Unresponsive and poor customer service at reception
- Electric boxes, 'road signs' and cones just left outside the van (2013 and 2014)
- Asked to leave the central pool area for a fitness class without any prior notification that it was taking place before going in to the pool
- Dumped an old rundown caravan less than 2 metres from where we are staying for the entire Bank Holiday weekend which was not only unsightly but dangerous for any children playing nearby with cars passing by that could not be seen clearly.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Darren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShorefieldHolidays, Manager at Shorefield Country Park, responded to this review, 6 May 2014
We are sorry to hear you are disappointed with the park. As you are an owner your comments have already been passed to the Holiday Homes Sales department and they are currently looking into this.
Regards,
Shorefield Holidays
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • English first
  • French first
  • Any
English first
Bournemouth, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 May 2014 via mobile

I have just returned from a three night break with 11 friends celebrating some 50ths. This house is outstanding best we have stayed in. They have thought of everything the quality and quantity of items you just could not fault it. The technology in the house is amazing if not a little daunting for us ladies, you hook up your ipad and chose which room or rooms to play your music in! Very spacious with every accessory necessary for a large crowd, spotlessly clean. Fantastic party house the hub being a superb open plan kitchen, dinning , sitting room. Beautiful conservatory with fantastic deck and hot tub all with easy walking access to the beach and some really fab restaurants in Milford on sea we will without doubt be back as agreed by all 12 of us and getting 12 50 year old women to agree on something is a minor miracle well done Shorefields

Stayed May 2014, travelled with friends
Helpful?
2 Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShorefieldHolidays, Marketing Department at Shorefield Country Park, responded to this review, 6 May 2014
Thank you for taking the time to review your stay at Shorefield Country Park.

We are so pleased to hear you enjoyed your stay in Wisteria House, it's ideal for large groups such as yours and we get many positive comments about it.

We shall pass your lovely review onto the team.
Regards,
Shorefield Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, England, United Kingdom
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 5 May 2014 via mobile

We arrived late on a Friday evening for a 3 night stay. I work til 7 which wasn't a problem as we could check in til 10pm. My wife had booked a small chalet which was towards the rear of the park, but when we arrived the park had upgraded us to a caravan at no extra cost.
We were a little put out by this as we were looking forward to staying in the chalet. Much to our surprise the caravan was very nice and had a ensuite toilet in the bedroom and the caravan was finished to a high standard and was very clean.
We headed to the entertainment complex after checking in and ordered some food from their menu. The food was very nice and reasonably priced for a holiday park. Alcohol prices were a little on the high side but were of very good quality. There was a couple of quizzes on the Friday evening and a game show 'play your cards right' on the Saturday. Sunday evening was quiet but I was expecting that as it was out of season and there was virtually nobody at the park left.
The arcade area is as you would expect, with plenty of things to do for all ages, my only tiny criticism is that the change machine in the fruit machine area was empty which meant having to go to the bar for change every time.
On the Saturday we walked down to where the chalets are and in my opinion we lucked out with the free upgrade. The chalet looked dated but had a little charm to it. It also was a good half a mile walk from the complex.
We took a walk down to the beach but found ourselves getting confused along the way as there were only 2 signs that said to the beach. This route also negotiates a main road, potentially quite busy in the summer months but was relatively quiet in April.
To summarise, accommodation very good, the staff always friendly and helpful. I will definitely return maybe in season next time.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Iain C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShorefieldHolidays, Marketing Department at Shorefield Country Park, responded to this review, 6 May 2014
Thank you for your lovely review of Shorefield Country Park.

We are pleased to hear you enjoyed your break with us and you found the staff friendly and helpful. We will look into the change machine issue for you; you can get change for the arcade from reception or the bar if the machine is empty.

We look forward to welcoming you back to Shorefield again.
Regards,
Shorefield
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Burgess Hill, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2014

Stayed in a 3 bedroom select extra no.380 caravan. Very clean up to date caravan. Swimming pool was lovely could of been a bit warmer, my 4 year old daughter started to shiver after 5mins being in the water, also a nasty draught was coming through the door which was open at the end of the pool. We had drinks at the bar but not food. Service was good. Would recommend to this site to my friends. Will definitely return. The site is very well maintained.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShorefieldHolidays, Marketing Department at Shorefield Country Park, responded to this review, 29 April 2014
Thank you for taking the time to review your stay at Shorefield Country Park.

We’d like to assure you that the pool temperature is set constantly at 29°C, this is the directive for all leisure pool facilities. The door is sometimes left open to circulate the air if the air temperature gets too high but can be closed on request.

We’re pleased to hear that you will be recommending Shorefield to your friends and we look forward to welcoming you back to the park.
Regards,
Shorefield Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 April 2014

Stayed here 21st-25th April in a 3 bed select xtra 3 caravan. Was a little skeptical as we booked a pet friendly caravan so we could take our dog. Was Really pleased with the van, it looked almost brand new with central heating, double glazing and decking, it was fabulous and fully equipped, couldn't believe our luck! My only gripe would be that the bed in main bedroom was awful, springs sticking in us, so much so that we barely slept!. Site itself was great, all staff we met were super friendly band our daughter loved the indoor pool.overall a wonderful holiday had by us all.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michellebrookes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShorefieldHolidays, Marketing Department at Shorefield Country Park, responded to this review, 30 April 2014
Thank you for your lovely review of Shorefield Country Park.

We are sorry to hear you found the bed uncomfortable, we shall pass your comments onto the relevant department so they can take a look at this.

We are so pleased to hear you all had a wonderful holiday and we hope you will stay with us once again.
Regards,
Shorefield Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 April 2014

We stayed midweek with our family from the 14th-19th April. We arrived early and were able to use the facilities straight away which was great. We were also able to check in early and collect a key release ticket as check in wasn't until 4pm. Even though I had emailed my details through to speed up check in they were not on their system which was a little annoying as I had to fill it all in again. We spent time on site until it was time to collect the key. At 4pm the queue to pick up the key was horrendous, it was queuing outside the reception area into the car park, thankfully it wasn't raining! The staff were not very apologetic about the wait for the key. We were allocated chalet no 87 in the Dane park area. The chalet wasn't the cleanest and we felt we needed to clean it as there were ants in the children's room! The duvet had grass all on it so it was either dragged around by 'cleaners' or used as a blanket outside. I was prepared and had cleaning things with me so I managed to sort out the chalet properly. I managed to clean mould from the main bedroom wall so I'm sure Shorefields could manage this too! The second bedroom was also really mouldy under the bunk beds. I understand this is basic accommodation but I don't feel mould and dirt should be seen as acceptable for your guests.
The bed in the main room is the most uncomfortable thing I have ever slept on and really needs sorting out. If you are going to bolt two single beds together at least get a double mattress, oh and preferably one without the springs poking through!
The kitchen equipment was awful and not clean, a toaster would have been helpful too.
Cutting the grass outside the chalets at 4pm on a changeover day was not the best idea either.
On the plus side the location of the chalet was great as the walk to the beach only takes 10 minutes which is ideal with small children, walking to the main facilities doesn't take that long either although it is very dark in the evenings walking back to the chalet so you may want to take a torch!
We were a little disappointed with the arcade machines, majority were out of order or damaged, no puc with the air hockey which then meant queuing at the bar for 20 minutes to get a refund.
On our last night we hired the tennis court, the staff failed to inform us that league 5 a side football was being played on the pitch next to us, the language was not acceptable for two five year olds to hear so that cut short that!
This was our second visit to the site and unfortunately we won't be returning, such a shame as this could be lovely place, maybe better luck if you book different accommodation. Do not go for the cheaper accommodation, it really would be worth paying more for something else. The chalets are the cheap option and you really understand that when you get in them. The price that is charged for these is NOT that cheap to put up with how bad they are.

Room Tip: Avoid the chalets!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Zoe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShorefieldHolidays, Manager at Shorefield Country Park, responded to this review, 28 April 2014
We are sorry to hear you did not enjoy your stay at Shorefield Country Park. We would be happy to address your review through email, please email holidays@shorefield.co.uk.
Regards,
Shorefield Holidays
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 April 2014

Our first time at shorefields and wow we were very impressed beautiful grounds our lodge was lovely and comfterble especially the beds ! . Staff were friendly and very helpful. We will definitely be back even if for a weekend. Well done shorefields.

Room Tip: If you can go for a lodge!
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank candice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShorefieldHolidays, Manager at Shorefield Country Park, responded to this review, 30 April 2014
Thank you for taking the time to review your stay at Shorefield Country Park.

It's great to hear you enjoyed your stay and that you found the staff friendly and helpful. We look forward to welcoming you back to Shorefield.
Regards,
Shorefield Holidays
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shorefield Country Park

Property: Shorefield Country Park
Address: Shorefield Country Park Shorefield Road | Downton, New Forest, Lymington SO41 0LH, England
Phone Number:
Region: United Kingdom > England > Hampshire > New Forest > Lymington > Milford on Sea
Amenities:
Fitness Centre with Gym / Workout Room Spa Swimming Pool
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Milford on Sea
Number of rooms: 6
Also Known As:
Shorefield Country Park Hotel Milford On Sea
Shorefield Country Park Milford On Sea, Hampshire

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