We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable with a few hiccups”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mercure Chester North Woodhey House Hotel
Ranked #1 of 1 Hotels in Little Sutton
Reviewed 9 December 2013 via mobile

We stayed here last week for a couple nights on a special offer deal our room was comfortable, clean and pleasantly decorated the bar was OK maybe a little expensive to what we are used to. We had dinner in the restaurant it was OK but the menu was a little limited
Breakfast was a buffet style could have been better the fried eggs were snotty , back a little over cooked but edible.
We would probably stay again but only if they fix the shower in room 201

Stayed: December 2013, travelled as a couple
Thank clewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-woodhey, General Manager at Mercure Chester North Woodhey House Hotel, responded to this reviewResponded 12 December 2013

I appreciate the time taken to feedback on your time here at the hotel and I'm sorry we fell short of your expectations on this occasion. As a result we have addressed the issues raised to ensure that simialr problems do not re-occur in the future.

Once again thank you and I look forward to welcoming you back to the hotel in the future

Kind regards
Paul Wadsworth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (938)
Traveller rating
Traveller type
Time of year
Language

469 - 475 of 938 reviews

Reviewed 4 December 2013

Very good hotel well situated for travelling to Cheshire oaks, Chester and North Wales. The food at the hotel was very good with plenty of selection. The rooms were well furnished with good bathroom facilities. The only slight fault with the room was that it was very warm as the central heating had a fault, however, the plumber was due to rectify this soon after we left

Room Tip: All rooms seem to be adequately fitted out
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JohnJ117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-woodhey, General Manager at Mercure Chester North Woodhey House Hotel, responded to this reviewResponded 12 December 2013

I would like to thank you for taking the time to pass on your feedback following your recent stay here at the Mercure Chester North. I am delighted that you enjoyed your experience with us and I look forward to welcoming you back to the hotel in the near future.

Kind regards
Paul Wadsworth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Very pleasant staff ,clean pleasant room, food ok at both breakfast and dinner first night fine but second could hear every time some one came back that night bathroom noise from rooms along side and above would stop again but would insist on a room at the back of the hotel with less people needing to walk past and a second floor with no loo above

Room Tip: back of the hotel second floor
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank seanmurf13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-woodhey, General Manager at Mercure Chester North Woodhey House Hotel, responded to this reviewResponded 12 December 2013

Thank you for taking the time and trouble to give feedback on your stay here at the hotel. I note that although you had a pleasant time with us, your stay was made uncomfortable by the noise coming from the corridors and for this I can only apologise. We do try our best to control the noise levels in the hotel of an evening however it is sometimes difficult.

I do hope this does not deter you from visiting the hotel in the future and should you wish to return please do request a room in a quieter part of the hotel and our reception team will be more than happy to ensure this happens.

Once again thank you

Paul Wadsworth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

My partner and I stayed at this hotel last year on the 2 night all inclusive offer and we enjoyed it so much we decided to book again. We stayed 2 weeks ago but were very disappointed with the evening meals compared to last year. I had braised beef, which was chef's speciality, it was tough and I ended up not eating it. My partner had lamb steaks, again chef's speciality, and was very disappointed. The 2nd night I had vegetable hotpot. There were sliced potatoes on top and inside it was mainly potato! The staff were lovely and couldn't be more helpful and overall the rest of the stay was very good but the meals have put us off booking again.
.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jennyb000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-woodhey, General Manager at Mercure Chester North Woodhey House Hotel, responded to this reviewResponded 12 December 2013

Thank you for your feedback regarding your experience in our restaurant whilst here at the hotel. Having read your review I can imagine your disappointment and I would like to personally apologise for the poor quality of food.

Rest assured I have spoken with our Chef and as result he has taken the necessary steps to make sure that similar issues do not occur in the future.

Once again thank you for your feedback
Paul Wadsworth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

We booked this hotel for two nights as it was close to the wedding venue we were going to. The first night the room was very cold. But the second night they put a heater in the room but the next morning no hot water for shower :( when checking out the receptionist just said sorry and left it as that.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Ronaele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-woodhey, General Manager at Mercure Chester North Woodhey House Hotel, responded to this reviewResponded 12 December 2013

Thank you for taking the time and trouble to post your review regarding your recent stay at the hotel. I note that overall in general you enjoyed your stay with us, you were not happy with a couple of maintenance issues and for this I would like to apologise.

Our customers are important to us and I would hope that you may give us another chance in the future

Kind regards
Paul Wadsworth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2013

I would rate this hotel as a good three star hotel, with a few additional touches could become a four star. Excellent front of house staff who made us feel very welcome. The room was a decent size, and nicely decorated with a nice designed en-suite bathroom. Room just lacked iron/iron board, needed a decorating fix ups in order to become four stars. We ate in the restaurant downstairs, which was to an excellent standard, although service was a bit slow. The pool and spa area was a bit of a disappointment and requires a complete overall.

Room Tip: Good location for weekend shopping trip. Not recommended if you require a room with a view
See more room tips
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 684HazelH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-woodhey, General Manager at Mercure Chester North Woodhey House Hotel, responded to this reviewResponded 12 December 2013

I would like to take this opportunity to personally thank you for your kind words in relation to your recent visit to the Mercure Woodhey House Hotel. It is always comforting to know that our team here go that little extra to ensure each and every guest has an enjoyable experience and I will pass your comments on to them

Once again thank you
Paul Wadsworth

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank SPW52
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
gm-woodhey, General Manager at Mercure Chester North Woodhey House Hotel, responded to this reviewResponded 13 November 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Hotels you might also like...
Also consider these accommodations in or near Little Sutton
2.9 mi away
Holiday Inn Ellesmere / Cheshire Oaks
0.5 mi away
Brook Meadow Hotel
Brook Meadow Hotel
#2 of 2 in Childer Thornton
438 reviews
1 mi away
Woodcote Hotel
Woodcote Hotel
#4 of 6 in Ellesmere Port
288 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Travelodge Cheshire Oaks
Travelodge Cheshire Oaks
#2 of 6 in Ellesmere Port
542 reviews
1.8 mi away
Macdonald Craxton Wood Hotel & Spa
1 mi away
Inglewood Manor
Inglewood Manor
#1 of 3 in Ledsham
819 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Chester North Woodhey House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Chester North Woodhey House Hotel

Address: Berwick Road West, Little Sutton, Ellesmere Port CH66 4PS, England
Region: United Kingdom > England > Cheshire > Ellesmere Port > Little Sutton
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Little Sutton
Price Range: £55 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Chester North Woodhey House Hotel 3*
Number of rooms: 75
Official Description (provided by the hotel):
The Mercure Chester North Woodhey House Hotel is situated in quiet rural surroundings, yet is only minutes from Junction 5 of the M53 and the major motorway network. Located halfway between Chester and Liverpool (with North Wales a couple of miles down the road), the Mercure Chester North Woodhey House Hotel is an ideal base for both business and leisure. All standard rooms have en-suite bath and shower, Freeview Channels, Internet access, Hairdryer, Trouser Press and complimentary tea and coffee making facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, 5viajes2012 S.L., Hotels.com, Evoline ltd, Cancelon, Ebookers and HotelQuickly so you can book your Mercure Chester North Woodhey House Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Woodhey Hotel Chester
Mercure Chester North Woodhey House Hotel Little Sutton, Cheshire, UK

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing