I stayed here with my family for two nights over the bank holiday weekend.
On arrival, my card key did not open the room, so whilst everyone else, tired and irritated after a long journey, waited outside the room with bags and suitcases, I went all the way back to reception to have it re-programmed, this being possibly the furthest room from reception meant a long walk there and back again. I noticed that the room number on the envelope had been scribbled out and a new one written in its place, so presumably this room change had not been updated on the card. Sloppy. Not a good start!
On entering the room, the first thing we noticed was the extremely loud noise coming from the kitchen fan which was unfortunately situated right underneath our window. Clearly, it had a faulty bearing and has not been maintained properly. I mentioned this at reception, and was told it would be turned off at 10.30pm which is was. What they didn't mention is the loud birthday party and disco which went on into the early hours of the morning and disturbed half of the hotel.
I was awoken to the noise of the fan starting up again each morning at 6.30am and it sounded like a helicopter hovering outside the window. Please fix this, or try sleeping in the room yourself!
The overall impression of the hotel is that it is very run down, requiring some basic attention (e.g. external repairs and painting) and staff training. The feature tower clock being stuck on five minutes past five is a rather sad indication of the state of affairs. The grounds and location is also very uninspiring, with nothing of great interest within walking distance.
The evening meal on the first night was a farce. We sat at a table for four and noticed that everyone else had bread rolls, but we only had plates with crumbs from where someone else's bread rolls had been. A waitress asked us to move tables. When we asked where we should move to, she ignored us, so we moved anyway. Later, others from our group sat at our original table and apparently, this was no problem for them! Service was extremely slow and it was obvious that many of the staff had no training. They tried their best, but the service was awful. The food was also not good. The plates were stone cold, and my food placed upon it was similarly very cold due to the combination of cold plates and being served last. The vegetables were served raw.
I bought a round of drinks from the bar and couldn't believe the price for a lager and two small cokes. This is London nightclub prices!
There were some good points. All of the staff were pleasant and helpful. The room was large, clean and recently refurbished. The Wifi was free and reasonably reliable although not very fast.
Breakfast was a buffet and very good. Some popular items e.g. fried egg and bacon ran out at times, but was quickly replenished. Unfortunately, on the second morning, the soft cheeses had obviously not been refrigerated and were warm and sweaty.
The evening meal on the second day was much improved.
The pool was OK, although towels were not available (the literature stated they would be provided). The toilet doors did not lock, neither did the lockers, so we had to leave our clothes by the side of the pool. The sauna was good, but the steam room did not work at all. Many of the showers did not work or were cold.
I would not recommend this hotel.
- Official Description (provided by the hotel):
- The Mercure Chester North Woodhey House Hotel is situated in quiet rural surroundings, yet is only minutes from Junction 5 of the M53 and the major motorway network. Located halfway between Chester and Liverpool (with North Wales a couple of miles down the road), the Mercure Chester North Woodhey House Hotel is an ideal base for both business and leisure. All standard rooms have en-suite bath and shower, Freeview Channels, Internet access, Hairdryer, Trouser Press and complimentary tea and coffee making facilities. ... more less
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- Also Known As:
- Woodhey Hotel Chester
- Mercure Chester North Woodhey House Hotel Little Sutton, Cheshire, UK