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“Unwelcoming owner!”

The Riverside Chocolate House & Tea-room
Ranked #1 of 1 Dessert in Pentre Foelas
Restaurant details
Reviewed 28 May 2014

Popped in after a break in Wales, and remembering this place from last years drive past, and so thought this time i wont drive past I`ll actually call in for a coffee and a cake. Anyway we walked in to find a pleasant young lady.. and some yummy looking chocolates. I asked the price of a bar of chocolate and I got a rather grumpy, unfriendly reply from a man sat behind me reading a paper. So I assumed he was the owner. Anyway, I didn't let his demeanor put me off... I purchased a black coffee... (quite nice) a bar of chocolate and a box of reduced coffee flavoured Turkish delight. We went and sat outside which was rather delightful... over the little bridge and sat by the river while my 6 year old daughter played in the field. My daughter however, needed the loo, so I popped back inside, and asked if we had to use the toilets across the road or if the establishment had any? I was told again rather gruffly... "across the road".... so I asked politely if I could leave my coffee on a table...? didnt hear any reply, so left it anyway.. and went over the road. Came back, sat inside this time and finished my coffee... No conversation from either him or the girl who initially served me. I sat there and thought to myself... If I ran this place I`d be making conversation.. inquiring if passing through, or been on holiday etc etc...But none of that.. just silence. Disappointing.. as if the owner made an effort the place could be a little goldmine. The cakes looked divine I must say.. and the menu prices were pretty standard..My top tip for him would be to take lessons in how to be welcoming, friendly... and how to smile! He gave me direct eye contact, without a single word or smile.. very disconcerting & off putting for most. Not me though.. water off a ducks back! BUT I wont be calling back. Unless he reads this and takes my points on board and tells me i`m welcome back anytime I`m passing though... As always love my little cafes and watering holes when i`m out and about! Don`t we all? Thank goodness for Trip Advisor I say..:D

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5  Thank AlfretonLoulou46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (44)
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35 - 39 of 44 reviews

Reviewed 24 April 2014

We visited here on the last day of a short break in Wales having driven past the sign a few times, and it was definitely a good idea! The cafe was something very different, and the hot chocolate was great - almost like the really thick hot chocolate you get in Spain.

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Thank Jennthefunkyranger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

We always call in for a coffee when passing, it's really good. The hot chocolate and cakes are also worth trying too.

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1  Thank Paula W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2014

I went here on the way home from holidaying in wales ,we were all in need of refreshments my son was very excited as he loves hot chocolate ,however when we ordered we were abruptly told that the hot chocolate was not appropriate for children and the man ,whom I presume to be 'Roy' refused to serve it us ,it was most embarrassing and upsetting for my son ,there was no sign saying that children aren't welcome ,I would never return!!

2  Thank Rachiemae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2013

We made a point of visiting here after several recommendations and really enjoyed the hot chocolate and fresh home made cakes!

1  Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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