Came to stay here sat night with 7 other girls for my hen do, started off great nearly all good thanks to my friends n ended great.
Checked in and key cards wouldnt work for any room but that was soon fixed. The barn conversion is beautiful - could not have asked for a better room, all my friends rooms were good too apart from the distance between the rooms!
Spa was a relaxing couple of hours, they were a little behind on treatments so mine and bridesmaids was cut slightly short but enjoyable.
Dinner was beautifully made and served - absolutly no complaints there.
The girls night in package contains a movie night ... but the tv had no internet connection needed to connect to movies, despite myself speaking to the receptionest and hotel supervisor my bridesnaid the same, it took a 3rd person to call do for anything to get done! A young lad ?Warren? Was brilliant, despite the fact he was officially a member of the bar staff he tried his best to sort the problem. In the end he fetched the night manager to see us and 2 hours later we got things sorted.
Some of The staff need more training on how to speak to customers, not rude but trying to be friends rather than professional but all in all they all tried their best to help.
after this I would still go back as the hotel in beautiful and accomodating despite the trouble being out of their control.
we had a great night thanks to my wonderful friends.
got a few extras and money nocked off, great result.
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- Also Known As:
- Hellaby Hall Rotherham
- Hotel Hellaby Hall
- Hellaby Hall Hotel Rotherham