We tried to book a room at the Quy Mill for a wake following a funeral. We were quoted a price for the room and a price per head for a finger buffet. When we went in person to confirm details, these prices had been changed - and drastically. When we queried the contents of the buffet the manager seemed to have no idea of the cost of a cup of tea or coffee, or a piece of cake, or a sandwich. No apology was offered, nor was there an offer to meet us halfway (and remember this was a funeral wake!). The following day we phoned to clarify the situation, only to be shrugged off, again without an apology, most rudely. We then rang to speak to the manager, who has been permanently in meetings (?). We left our number, but he has declined to call back.
Think twice before you consider using this hotel based on the Best Western reputation. It is best at nothing; I am surprised that Best Western endorses this establishment. I am surprised that BW does not check staff training, or at the very least their common decency and politeness. It is appalling to think that this kind of behaviour is considered acceptable in this country.
- Official Description (provided by the hotel):
- Whatever you expect from a four star luxurious small hotel in Cambridge, you will be pleasantly surprised by the Quy Mill Hotel & Spa! Once an historic watermill, Quy Mill Hotel & Spa is a secluded haven which offers charming hotel accommodation in Cambridge, award winning 2 AA Rosette food and unfailing courtesy. It has long been a magnet for visitors from across the world, and they come here to Cambridge for a great many reasons. Guests enjoy the University City of Cambridge, and the easy access to Newmarket and the range of treasures to be found in the area. They appreciate the peaceful atmosphere, the excellent food and the attentive service of the Mill. We often welcome back couples who were married here so they can remember the enchantment of their Cambridge wedding. Our business clients comment on the ease with which any arrangements can be made and how they look forward to a session in our Health Club when the day's business is concluded - available free to guests, it is complete with a stunning deck level pool. Our business clients recall the enjoyment and benefit of corporate team building exercise in our famous 'five acre field' and Quy Mill Hotel & Spa has become their first port of call when looking for places to stay in Cambridge. All our rooms feature en-suite bath and shower and some offer the height of exclusivity with four poster beds and double whirlpool spa baths. Our award-winning restaurant will create a tempting selection of local and international dishes, while room service is on call 24 hours a day. A full list of amenities can be reached here. Welcome to Quy Mill Hotel & Spa. We promise to provide everything you would expect from a luxury hotel in Cambridge - and much much more! ... more less
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- Also Known As:
- Best Western Cambridge
- Cambridge Best Western
- Quy Mill Hotel & Spa, Cambridge, BW Premier Collection Stow Cum Quy, UK - Cambridgeshire