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“Best New Years Break”

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Quy Mill Hotel & Spa, Cambridge, BW Premier Collection
Ranked #1 of 1 Hotels in Stow Cum Quy
Reviewed 9 January 2014

My boyfriend and I were looking for a hotel in the Cambridge area for a New Years break and we found this absolute gem.
All the staff we met were so polite and helpful and it was nice to see the General Manager walking around and getting involved.
It has a gorgeous pool and spa are with lots of different treatment rooms and a good size gym.
I would recommend this hotel whole heartedly the room was just beautiful, some hotel rooms I have stayed in before I have just seen as somewhere to put head down but this room had a big homely feel and the facitlites in it could not be faulted.
I am looking forward to returning and again I would highly recommend this hotel it was all round brilliant.

  • Stayed: December 2013, travelled as a couple
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Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 15 January 2014

Dear Guest,
Thank-you for your excellent review. We are all delighted to read such comments and really pleased you enjoyed a relaxing break away from it all at Quy Mill!! Our business is all about ensuring our guests have a relaxing and enjoyable stay whether it is business or pleasure. We all very much look forward to welcoming you back in the very near future and thank-you once again for your excellent comments.

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Reviews (798)
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558 - 564 of 798 reviews

Reviewed 7 January 2014

We tried to book a room at the Quy Mill for a wake following a funeral. We were quoted a price for the room and a price per head for a finger buffet. When we went in person to confirm details, these prices had been changed - and drastically. When we queried the contents of the buffet the manager seemed to have no idea of the cost of a cup of tea or coffee, or a piece of cake, or a sandwich. No apology was offered, nor was there an offer to meet us halfway (and remember this was a funeral wake!). The following day we phoned to clarify the situation, only to be shrugged off, again without an apology, most rudely. We then rang to speak to the manager, who has been permanently in meetings (?). We left our number, but he has declined to call back.
Think twice before you consider using this hotel based on the Best Western reputation. It is best at nothing; I am surprised that Best Western endorses this establishment. I am surprised that BW does not check staff training, or at the very least their common decency and politeness. It is appalling to think that this kind of behaviour is considered acceptable in this country.

  • Stayed: January 2014, travelled with family
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Thank 42adrianw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 8 January 2014

Dear Mrs Neill,
Thank-you for your comments. Having had a long conversation with you this morning, I have had the opportunity to investigate your comments fully. I can confirm that there were several different prices quoted due to 2 different people enquiring about 2 completely different buffet offerings, and at each stage asking to add further items on. Each quote was based on differing items, by different people. The increase in price on the quote was due to your sister requesting further items. Once quoted, it was decided by you to revert back to the original buffet selection. I am somewhat surprised at the choice of wording "restaurant quality", as your comments have nothing to do with our restaurant.
Please do accept my apologies once again for any confusion over prices quoted and buffet content.

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Reviewed 7 January 2014

The hotel is lovely and we stayed in the old part which we liked as there was no one walking past our door in the night. The room was comfortable, clean and well decorated with an up to date bathroom and shower. One of the radiators did not work and the staff reacted quickly to make sure we had sufficient heating. We used the spa which was very nice. The evening meal was ok although i thought my meal could have had some veg. but do not be in a rush as they seem to be on slow time. However, staff were helpful and friendly. There were lots of little nooks and side rooms to sit. Breakfast was not the best and we ended up not having any. Can't recommend the coffee and be prepared to pretty much make your own breakfast. i believe they are about the change this but that didn't help us.

  • Stayed: January 2014, travelled with family
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Thank Dee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 8 January 2014

Dear Guest,
Thank-you for your positive review. I am delighted to read you enjoyed your stay, particularly, the staff, room and bathroom. In regards to the breakfast, we are delighted to inform you that after a full review, we have launched our new breakfast concept yesterday. The is a full service, cooked to order breakfast enhancing the freshness and quality of the food on offer. We have considerably increased the range and variety of the breakfast items, both continental and hot food offerings, with an emphasis on locally sourced and freshly prepared ingredients. With regards to the dinner service, thank-you for your comments. As a 2 AA Rosette restaurant, we prepare every dish, fresh as ordered, to create a pleasurable dining experience for all.
Thank-you once again for your positive review, and we look forward t welcoming you back in the very near future.

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Reviewed 6 January 2014

We’d like to say a huge thank you to you and your team for the New Years Eve event myself and 2 other guests attended.

The venue is fantastic, the rooms are beautifully decorated and one of the guests I was with (the non drinker) got up and did a 5k run and said how amazing the gym was.

From check in to check out the service received was impeccable. We would like to compliment the Chef on the quality of food served and the Food and Beverage Manager for the service we received as it was outstanding. Your team are a credit to you for the first rate service we received.

We cannot fault any part of my stay and thank you again to you and your team.

  • Stayed: December 2013, travelled with friends
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Thank Largo23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 8 January 2014

Dear Guest,
Thank- you for your excellent review. I am delighted you enjoyed your special evening on New Year's Eve. We have had some really excellent feedback, and this certainly typifies them. Our team worked well to ensure all went according to plan and its a pleasure for me to be able to feedback such an excellent review.
Thank-you once again, and we look forward to welcoming you back to Quy Mill Hotel & Spa in the very near future.

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Reviewed 6 January 2014

So sad to see what has happened to this hotel. Visited it regularly in the Noughties when it still had it's very individual rooms, a hotch-potch of beams and plaster that gave it a warming and cosy ambiance.
It's been turned into an airport lounge, with moron muzac to match, hideous décor, horrible furnishings. Feels like the heavy corporate hand has descended, a hand with no taste that assumes golf, internet and television are life's main requisites and an ambiance that is duplicated everywhere in the world so that you don't feel in any strange - or individual - place.
Best Western have some attractive hotels in France, places you WANT to stay at, not just because you are on the road but because the hotel is attractive and makes you feel you are in another country.

Sadly, this hotel belongs to another country, called Bland.

  • Stayed: November 2013, travelled on business
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Thank VentrisArdenToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 9 January 2014

Dear Guest,
Thank-you for your review, but unfortunately, you appear to have reviewed the wrong Hotel! Quy Mill Hotel & Spa is a unique location with individually converted out houses and old Mill House. We have maintained all the original features throughout, including wooden beams and ceilings in many rooms. We have recently refurbished our bedrooms and bathrooms, and in doing so have maintained all the original features in all the rooms. At Quy Mill we have the added benefit of having many different shapes, sizes and features through all the rooms, and at no point would any describe them as being heavy corporate. The Celtic Bar & Lounge is a warm and cosy public area with wooden pillars and beams as the main feature.
If this is an airport lounge, I have obviously been to the wrong airports. Hopefully this helps to clear up the confusion offer which Hotel this is aimed at.

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Reviewed 14 December 2013

main rooms looked to be newly refurbished and very claen with a divine bed to rest in after a long drive. We were very pleased with the Hotel in general however the breakfast became a very slow process.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western GB
1  Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 17 December 2013

Dear Guest,
Thank-you for your positive review. I am delighted to read you enjoyed your stay and found the bed to be so comfortable!!! We are currently finishing a room refurbishment program which further enhances the excellent offering at Quy Mill Hotel & Spa. Breakfast is an area that we are re-launching in the new year, which will show a vastly improved service. Thank-you for your comments, and we look forward to welcoming you back in the very near future.

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Reviewed 11 December 2013

I have been to many BW premises and apart from the Scores this is now my favourite. The location is great a lovely village is a short walk across the field and I did it in the dark so it is easy. In the village are two pubs well one is more a restaurant,they were both fine. The hotel has some good beer and a very nice Adnams single malt. I had a very nice steak and they knocked me up some onion rings to boot because I didn't want chips. The staff were brilliant the leisure facilities very good and breakfast was fine albeit like many hotels the sausages were not cooked enough for me but they sorted that as well. I will definitely be back.

  • Stayed: December 2013, travelled on business
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Thank iantoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 13 December 2013

Dear Guest,
Thank-you for your excellent review. I am delighted to hear you enjoyed your stay with us and even more delighted to hear you thought the staff were excellent. We pride ourselves in the service we offer and it is very pleasing to hear when someone has experienced a great level of service from our team. Thank-you once again, and I have pleasure in passing your comments on to the team at Quy Mill and we all look forward to welcoming you back in the very near future.

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Additional Information about Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Address: Church Road, Stow Cum Quy, Cambridge CB25 9AF, England (Formerly BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa)
Region: United Kingdom > England > Cambridgeshire > Cambridge > Stow Cum Quy
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stow Cum Quy
Price Range: £81 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quy Mill Hotel & Spa, Cambridge, BW Premier Collection 4*
Number of rooms: 50
Official Description (provided by the hotel):
Whatever you expect from a four star luxurious small hotel in Cambridge, you will be pleasantly surprised by the Quy Mill Hotel & Spa! Once an historic watermill, Quy Mill Hotel & Spa is a secluded haven which offers charming hotel accommodation in Cambridge, award winning 2 AA Rosette food and unfailing courtesy. It has long been a magnet for visitors from across the world, and they come here to Cambridge for a great many reasons. Guests enjoy the University City of Cambridge, and the easy access to Newmarket and the range of treasures to be found in the area. They appreciate the peaceful atmosphere, the excellent food and the attentive service of the Mill. We often welcome back couples who were married here so they can remember the enchantment of their Cambridge wedding. Our business clients comment on the ease with which any arrangements can be made and how they look forward to a session in our Health Club when the day's business is concluded - available free to guests, it is complete with a stunning deck level pool. Our business clients recall the enjoyment and benefit of corporate team building exercise in our famous 'five acre field' and Quy Mill Hotel & Spa has become their first port of call when looking for places to stay in Cambridge. All our rooms feature en-suite bath and shower and some offer the height of exclusivity with four poster beds and double whirlpool spa baths. Our award-winning restaurant will create a tempting selection of local and international dishes, while room service is on call 24 hours a day. A full list of amenities can be reached here. Welcome to Quy Mill Hotel & Spa. We promise to provide everything you would expect from a luxury hotel in Cambridge - and much much more! ... more   less 
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Also Known As:
Best Western Cambridge
Cambridge Best Western
Quy Mill Hotel & Spa, Cambridge, BW Premier Collection Stow Cum Quy, UK - Cambridgeshire

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