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“lovely just lovely”

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Quy Mill Hotel & Spa, Cambridge, BW Premier Collection
Ranked #1 of 1 Hotels in Stow Cum Quy
Reviewed 20 January 2014

what can I say. It looks like it has been recently refurbished. Rooms are not huge but nicely proportioned and well fitted. No bath in mine but a good shower, comfy bed and beamed ceilings for those who like a little old world charm which I do
the restaurant serves a very good meal, if a little pricey [£80 for two] but the quality is good
there is a reasonable gyms dn a nice pool
The surroundings are countryside and lovely views
Its is close to the A14, but I did not have any noise intrusion really.
Only criticism some rooms have no lift access

Room Tip: check if there is a lift to your room if you have heavy bags!!!
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  • Stayed: January 2014, travelled on business
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Thank Russell E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 23 January 2014

Dear Guest,
Thank-you for your excellent review. I am delighted to read you enjoyed your stay with us. As you mention, we are in very easy reach off the A14, in the countryside yet with very little noise from the main road, tranquil and peaceful setting with great access points!!
We are currently nearing the end of a complete room and bathroom refurbishment, and thus we are pleased you had such a comfortable stay in our new rooms. We do not have any lifts but well over half our rooms are all situated on the ground floor with easy level access. We look forward to welcoming you back in the very near future.

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588 - 594 of 833 reviews

Reviewed 18 January 2014

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Best Western GB
Thank Phyllida S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 23 January 2014

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Reviewed 16 January 2014 via mobile

Me and a friend came for dinner. We both ordered just a main as the atmosphere was non existent. My friend is gluten and dairy free which we let the waitress know. She came back with some lovely bread and some gluten free bread for my friend which he thought it was fantastic. we received an amuse Bouche each much to our surprise, both were amazing. so tasty. We commented on the fact we should have ordered starters, Along came the mains, my friends was minimal no effort to add anything to make his more exciting just removed the bits he couldn't eat! Mine was luke warm at best!! Sent it back and it returned one degree warmer and fairly tasteless! We we're charged full price for the meal which was way below what I was expecting from a 2 rosette restaurant. I Certainly won't be returning and suggest you don't!

Stayed: January 2014, travelled with friends
Thank Jranda11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 23 January 2014

Dear Guest,
Thank-you for your review regarding your recent visit for dinner at Quy Mill. I am delighted to read that you enjoyed some aspects of your meal, namely the quality of bread and the amuse bouche, both of which are homemade by our Chef's and served complimentary to all our diner guests. I note, that you only sampled our main course, which you have highlighted as being slightly under-par. I have addressed this with the Head Chef, to ensure such lapses do not occur again, and can assure you that this is not the normal standard at Quy Mill. We regularly receive excellent feedback on all our food elements.
In terms of the atmosphere, I was surprised to read your comments. The lights are dimmed, evening Jazz music plays in the background, candles and fresh flowers on each table with a nice warm log fire burning each evening. However, we will review this to ensure we have done everything possible to create that perfect atmosphere.
Thank-you once again for your positive and negative comments, such feedback is a valuable way for us to monitor and improve our operation as necessary.

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Reviewed 14 January 2014

I spent one night in this hotel and found it really charming, it is a beautiful old house in the English countryside and it offers a very good restaurant and very good bar serving food too, a big spa with jacuzzi, sauna, steam and pool.

The rooms are really making you feel welcome, what a big change compared to the chains of business hotels!

The bathroom was brand new with a big shower and electrical towel dryer.

If you have a car/taxi or on the contrary you do not plan to leave the hotel, go for it. Your sleep quality will be excellent. If you look for noisy life around with pubs, restaurants and shops, then choose a different place in downtown.

  • Stayed: October 2013, travelled on business
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Thank AGall0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 15 January 2014

Dear Guest,
Thank-you for such a positive review. I am delighted you enjoyed your stay with us!! As you mentioned, we have recently refurbished our bathrooms and are currently finishing off the refurbishment of the rooms. These have changed our offering considerably and improved our guest experience for all. Thank-you once again, and we look forward to welcoming you back in the near future.

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Reviewed 13 January 2014

From the moment we arrived and were greeted and checked in by Elaine we realised this was something special.

Room, pool, Imagine leisure area all fantastic. We ate in the hotel and quite frankly had the best steaks in 20 years at least.

The bar manager was superb as were all the staff throughout the evening and again at breakfast. The fresh locally sourced produce was excellent and every area throughout the hotel was spotless. We will definitely be returning hopefully when the better weather arrives to enjoy the beautiful gardens (even at this time of year they were stunning). Thanks to all there and Best Western should be justifiably proud of this venue.

Room Tip: Ground floor rooms in the main hotel are gorgeous and very peaceful, if you're lucky and it'...
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  • Stayed: January 2014, travelled as a couple
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Thank Matthew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 15 January 2014

Dear Guest,
Thank-you for your excellent review, we are all delighted to read your stay was so enjoyable. I have passed your comments to Elaine and our Bar Manager, which is always a pleasure to do! It was good to here that you enjoyed our new breakfast with its new theme of 'locally sourced, freshly prepared' which has dramatically improved our breakfast offering at Quy Mill. We very much look forward to welcoming you back in the very near future for another enjoyable stay, hopefully when the weather is better!!

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Reviewed 9 January 2014

My boyfriend and I were looking for a hotel in the Cambridge area for a New Years break and we found this absolute gem.
All the staff we met were so polite and helpful and it was nice to see the General Manager walking around and getting involved.
It has a gorgeous pool and spa are with lots of different treatment rooms and a good size gym.
I would recommend this hotel whole heartedly the room was just beautiful, some hotel rooms I have stayed in before I have just seen as somewhere to put head down but this room had a big homely feel and the facitlites in it could not be faulted.
I am looking forward to returning and again I would highly recommend this hotel it was all round brilliant.

  • Stayed: December 2013, travelled as a couple
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Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 15 January 2014

Dear Guest,
Thank-you for your excellent review. We are all delighted to read such comments and really pleased you enjoyed a relaxing break away from it all at Quy Mill!! Our business is all about ensuring our guests have a relaxing and enjoyable stay whether it is business or pleasure. We all very much look forward to welcoming you back in the very near future and thank-you once again for your excellent comments.

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Reviewed 7 January 2014

We tried to book a room at the Quy Mill for a wake following a funeral. We were quoted a price for the room and a price per head for a finger buffet. When we went in person to confirm details, these prices had been changed - and drastically. When we queried the contents of the buffet the manager seemed to have no idea of the cost of a cup of tea or coffee, or a piece of cake, or a sandwich. No apology was offered, nor was there an offer to meet us halfway (and remember this was a funeral wake!). The following day we phoned to clarify the situation, only to be shrugged off, again without an apology, most rudely. We then rang to speak to the manager, who has been permanently in meetings (?). We left our number, but he has declined to call back.
Think twice before you consider using this hotel based on the Best Western reputation. It is best at nothing; I am surprised that Best Western endorses this establishment. I am surprised that BW does not check staff training, or at the very least their common decency and politeness. It is appalling to think that this kind of behaviour is considered acceptable in this country.

  • Stayed: January 2014, travelled with family
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Thank 42adrianw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tony M, General Manager at Quy Mill Hotel & Spa, Cambridge, BW Premier Collection, responded to this reviewResponded 8 January 2014

Dear Mrs Neill,
Thank-you for your comments. Having had a long conversation with you this morning, I have had the opportunity to investigate your comments fully. I can confirm that there were several different prices quoted due to 2 different people enquiring about 2 completely different buffet offerings, and at each stage asking to add further items on. Each quote was based on differing items, by different people. The increase in price on the quote was due to your sister requesting further items. Once quoted, it was decided by you to revert back to the original buffet selection. I am somewhat surprised at the choice of wording "restaurant quality", as your comments have nothing to do with our restaurant.
Please do accept my apologies once again for any confusion over prices quoted and buffet content.

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Additional Information about Quy Mill Hotel & Spa, Cambridge, BW Premier Collection

Address: Church Road, Stow Cum Quy, Cambridge CB25 9AF, England (Formerly BEST WESTERN PLUS Cambridge Quy Mill Hotel & Spa)
Region: United Kingdom > England > Cambridgeshire > Cambridge > Stow Cum Quy
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stow Cum Quy
Price Range: £69 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quy Mill Hotel & Spa, Cambridge, BW Premier Collection 4*
Number of rooms: 50
Official Description (provided by the hotel):
Whatever you expect from a four star luxurious small hotel in Cambridge, you will be pleasantly surprised by the Quy Mill Hotel & Spa! Once an historic watermill, Quy Mill Hotel & Spa is a secluded haven which offers charming hotel accommodation in Cambridge, award winning 2 AA Rosette food and unfailing courtesy. It has long been a magnet for visitors from across the world, and they come here to Cambridge for a great many reasons. Guests enjoy the University City of Cambridge, and the easy access to Newmarket and the range of treasures to be found in the area. They appreciate the peaceful atmosphere, the excellent food and the attentive service of the Mill. We often welcome back couples who were married here so they can remember the enchantment of their Cambridge wedding. Our business clients comment on the ease with which any arrangements can be made and how they look forward to a session in our Health Club when the day's business is concluded - available free to guests, it is complete with a stunning deck level pool. Our business clients recall the enjoyment and benefit of corporate team building exercise in our famous 'five acre field' and Quy Mill Hotel & Spa has become their first port of call when looking for places to stay in Cambridge. All our rooms feature en-suite bath and shower and some offer the height of exclusivity with four poster beds and double whirlpool spa baths. Our award-winning restaurant will create a tempting selection of local and international dishes, while room service is on call 24 hours a day. A full list of amenities can be reached here. Welcome to Quy Mill Hotel & Spa. We promise to provide everything you would expect from a luxury hotel in Cambridge - and much much more! ... more   less 
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Also Known As:
Best Western Cambridge
Cambridge Best Western
Quy Mill Hotel & Spa, Cambridge, BW Premier Collection Stow Cum Quy, UK - Cambridgeshire

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