The hotel itself is lovely. The grounds are beautiful and the spa and rooms were well furnished and had all the amenities that would be expected. Food itself was also good.
Our stay was hugely let down by the, quite frankly, atrocious customer service. From the woman at the spa desk who scolded us like children for being late (despite being over an hour early before the first treatment!) and who took over an hour to bring our sandwich orders (and having got this wrong, despite my attempts to clarify why there was such a delay, was unable to apologise).
The breakfast service was indeed a shambles (cf previous guest's comments). Bizarrely the waiter took half the table's orders and left. When we next saw him he was serving another table! On getting his attention and signalling him over, he took the second half of the table's orders (the first half was already tucking into their food). By the time the second half of us received our food we had been waiting over an hour and the first half had long since finished their meal!! The other table he was focused on had also finished theirs! On inquiring for an explanation, we were told that vegetarian sausages took longer to cook (the irony!) which is not acceptable as not all of the second orders were even vegetarian! Again no apology. Struggled to get any staff attention for more tea/coffee and rather thoughtlessly, when staff brought more tea and coffee, we had to ask again for milk.
Would not stay here again. Service really does cost nothing and whilst a lack of attention and promptness is one thing, the rudeness I personally experienced by the lady on the spa desk is another matter.
I have raised my concerns with the general manager Tony Murdoch and invited him to call me to discuss the issues, but he has not managed to do this.
- Official Description (provided by the hotel):
- Whatever you expect from a four star luxurious small hotel in Cambridge, you will be pleasantly surprised by the Quy Mill Hotel & Spa! Once an historic watermill, Quy Mill Hotel & Spa is a secluded haven which offers charming hotel accommodation in Cambridge, award winning 2 AA Rosette food and unfailing courtesy. It has long been a magnet for visitors from across the world, and they come here to Cambridge for a great many reasons. Guests enjoy the University City of Cambridge, and the easy access to Newmarket and the range of treasures to be found in the area. They appreciate the peaceful atmosphere, the excellent food and the attentive service of the Mill. We often welcome back couples who were married here so they can remember the enchantment of their Cambridge wedding. Our business clients comment on the ease with which any arrangements can be made and how they look forward to a session in our Health Club when the day's business is concluded - available free to guests, it is complete with a stunning deck level pool. Our business clients recall the enjoyment and benefit of corporate team building exercise in our famous 'five acre field' and Quy Mill Hotel & Spa has become their first port of call when looking for places to stay in Cambridge. All our rooms feature en-suite bath and shower and some offer the height of exclusivity with four poster beds and double whirlpool spa baths. Our award-winning restaurant will create a tempting selection of local and international dishes, while room service is on call 24 hours a day. A full list of amenities can be reached here. Welcome to Quy Mill Hotel & Spa. We promise to provide everything you would expect from a luxury hotel in Cambridge - and much much more! ... more less
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- Also Known As:
- Best Western Cambridge
- Cambridge Best Western
- Quy Mill Hotel & Spa, Cambridge, BW Premier Collection Stow Cum Quy, UK - Cambridgeshire