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“Poor service lets down hotel with potential” 2 of 5 bubbles
Review of Beancross Hotel

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Beancross Hotel
Ranked #3 of 3 Hotels in Polmont
Certificate of Excellence
Gloucester
Level Contributor
87 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Poor service lets down hotel with potential”
2 of 5 bubbles Reviewed 5 August 2013

We chose this hotel as we were up for the Edinburg festival and have friends in Falkirk. The hotel is 5 mins by taxi to Polmont station, and it is 25 mins by train to Edinburgh, so for this purpose the hotel fitted the bill. There is even a free phone to call Bruce's Taxis in the hotel bar, and it took less than 5 mins for them to arrive each time.
Anyway, about the hotel. I came away feeling that this could be a good hotel, if they spent a bit of money on the rooms, gave the staff some training and made a few treaks. However, as it is, it is a disappointment. To start with, when you check in, there is no reception. You have to wander into the bar and acost somebody who will give you a room key and point you in the vague direction of your room. On check in, we were asked if we were part of the wedding party that was going on later that day and we told them we were not. We were told at that point that the bar closed at 11 so we shouldn't be troubled.
There is a lift to the first floor, so no problem getting bags upstairs. On entering the rooms you can't help but feel underwhelmed. As soon as you enter there is a kind of glass partitioned area which is taken up by a huge glass desk that acts as a dressing table? There is also a rack to hang clothes on. All looks like it was done on the cheap, which is the general theme for the rooms. The bed is not comfortable, it seems to be a very cheap mattress. The carpets seem like they have seen better days. There is a HUGE picture on the wall that dominates the room, but it is not pleasant. The kettle has to be placed on the floor to boil it, but at least the biscuits they provide with the coffee facilities are good.
We actually stayed in two different rooms while were were there. On the first night we were disturbed by the wedding party, a large number of whom were loitering outside the main door, which was directly outside our room. On complaining to the hotel, we were informed that the party would be going on until 2, but they would turn the music down and ask the people to not stand outside, but neither happened. In fairness, they did allow us to move to another room and gave us a reduction on the first night, but as it was we would have needed to change rooms anyway. The room we were in had a recently refurbished bathroom. The problem with this was that the screen and shower tray were too small, and water ran all the way around the room and out of the bathroom door, making the carpet in the entrance to the room wet. We obviously weren't the first people this had happened to as when we had arrived we had noticed that the carpet was damp. Still, this did not stop the staff from hurrying us out of the room the day we were being switched to another, as they wanted to get it ready for someone else to stay in! So it is OK to let hotel guests stay in rooms with damp carpet???? Surely the right thing would be to take the room out of service until it was fixed. One final point on the bathroom - there isn't anywhere to put anything. I mean, not one place to put a wash bag, stand your toothpaste, nothing. The hotel place the free shower gels on the toilet cistern. A shelf would be really useful so you don't have to keep walking back and fore to the bedroom when you are getting ready.
Breakfast is an area where the hotel almost gets is right. There are basically two choices though, a full cooked breakfast, or a breakfast bap. Good job I'm not vegetarian as they don't realy cater for those. The food itself was good. But some days they let you sit anywhere, other days they move you once you have sat down to where they want you. They are understaffed as one person rushs around like a crazy person taking orders and trying to replenish the buffet. As a result, you have to flag them down to actually place you order, while other people stop them to ask for items on the buffet to be replenished. They frequently ran out of juice, milk, coffee, sugar, etc. And if you want more choice, stay on a night when they have a large wedding party as they put out a greater range of cereals then. Otherwise they cut it down to a bare minimum.
We did use the bar once, as we were looking for a quick snack to keep us going until we went out for a meal later that evening. Despite there being several members of staff standing around, I had to wait sometime before the barman came back and I could order. I asked about a menu, and was pointed to the other side of the bar to go and get it myself. As it was, they didn't do any small meals and the only choice was to go for a two course meal. We ended up going to the pub across the road that was attached to the Premier Inn.
With a bit of redecoration and some staff training, this could be a nice hotel. As it is, I wouldn't recommend staying here.

Room Tip: Avoid room 4
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  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Keef74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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67 reviews from our community

Traveller rating
    31
    13
    13
    5
    5
See reviews for
25
19
2
9
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 June 2013

I recently attended my niece's wedding reception at the Beancross. I had mixed reservations after reading some negative reviews but was pleasantly surprised. Bar prices are reasonable for a hotel, the meal was served beautifully, good portions and was also hot. There was also a delicious buffet served later on in the evening and it was also well presented. The staff are very pleasant and I would not have any problem about visiting here again.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HELENK1901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clacton on Sea
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
1 of 5 bubbles Reviewed 16 May 2013

WE stayed here in August 2012, arrived in the rain couldn't get into through front door, found you needed to get in via the restaurant, everyone eating we walked through dripping wet with our cases, no one showed us where to go, wondered around till we found our room. Looked good,bed was awful, plug the kettle in only to find plug did not reach the socket unless you grovelled on the floor, no wardrobe, just a rail, no drawers, hanging canvas holes, bathroom looked great, until you used it, high bath, with shower which couldn't be used as there was no curtain, try putting a bar of soap on the side of bath no way the edges were rounded,as was the sink which had no plug. Carpet was stained. Have been there for meals I the past but never again will we stay there or recommend it to anyone.

Room Tip: Can find anything nice about this place, very dissapoined
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  • Stayed August 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank ROSY47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 5 May 2013

I have visited the bean cross restaurant on numerous occasions recently and have been left disappointed after every visit. Tonight's meal was the worst dining experience I have had in the restaurant so far. The staff not welcoming, were rude ESPECIALLY THE MANAGER (small grey haired man who walks about in a suit). We were served first by a girl who was one of the more pleasant members of staff who took our drinks orders and told us at this point that we could have 2 courses for £8 which had already stopped at 5pm. We then had our food order taken by the manager who was unpleasant, rolled his eyes and was stroppy with one of my friends. He was extremely rude and could clearly not deal very well under pressure. Our orders were then taken. Our drinks were then dumped on a tray at the end of the table and the manager walked away without handing the drinks out himself. Our meals then came and mines was cold, presentation was sloppy but tasted fine otherwise. My other 3 friends side portions of chips were cold and one friend should have infact had potatoes instead! One friends chicken dish was also cold and when telling the waitress and getting a fresh dish the chicken had a different sauce no chips, potatoes instead. When asking for the bill another waitress who had not served our table told us that we were not getting the 2 dishes for £8 as it was after 5pm. I then questioned this and told her that the other waitress had said this was okay before we ordered, she then went off to check and came back to tell us that was not true the other waitress had told us we could not have the 2 courses for £8 but on this occasion we could 'in case we were coming back we wouldn't get it for £8 again'. Out of 5 people 3 only paid for their meals and there was only 1 empty plate.

From a waitress this is poor customer service and I would expect the manager to have a little bit of manners before taking on staff to have the same expectations. no organisation, orders taken wrong, no smiles from staff. I can be sure that I won't be visiting again after today!!

  • Stayed May 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Foodiesmoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 April 2013

We had a beautiful day/night here, we attended a pre wedding party which turned out to be the wedding!!! A surprise for us all, The staff who obviously knew what was haa ppening kept the secret. LOL All very pleasant, super bar service and a delicious buffet was enjoyed..

  • Stayed April 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 302Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunfermline, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 17 March 2013

had heard that was good value so thought that would give it a go. First time there so was looking to be surprised. Booked that same day just in case as knew was busy. Was greated very nicely and what a surprise of choice for 3 course for £10.Staff well trained and pleasant and were always asking if all OK. No complaints at all. Excellent and will be back. Only one slight comment was that as soon as you were finished one course the next course was there very very soon.All in all very good and very highly recommended. Well done

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wcw1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barnsley, England, United Kingdom
Level Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 29 October 2012 via mobile

Company booked me through Late Rooms. Stayed 25th October. Only room left was honeymoon suite. Only thing not happy with was continental breakfast. Cannot comment on food as I had to leave before 07.00.

  • Stayed November 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Geoffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beancross Hotel

Property: Beancross Hotel
Address: West Beancross Farm, Polmont FK2 0XS, Scotland
Region: United Kingdom > Scotland > Falkirk District > Polmont
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Polmont
Price Range (Based on Average Rates): £
Hotel Class:3 star — Beancross Hotel 3*
Number of rooms: 14
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Also Known As:
Beancross Hotel Polmont, Scotland

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