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“bobby and alice”

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Premier Inn Falkirk East Hotel
Ranked #1 of 3 Hotels in Polmont
Certificate of Excellence
Portadown, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“bobby and alice”
4 of 5 bubbles Reviewed 10 August 2014

stayed here for 2 nights to attent the military tatoo. Easy to get onto moterway, quiet, great retraunte next door. Staff very friendly, big clean room. If all premier inns are like this one then a good choise for holiday accomodation.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren_Buchanan, Manager at Premier Inn Falkirk East Hotel, responded to this review, 12 August 2014
Thanks for your review of our Premier Inn. It is great that our clean hotel, helpful friendly staff and facilities met your expectations and made your stay a comfortable one. We endeavour to deliver the highest level of service in all our establishments and your feedback helps us focus on doing this. Thanks again for your review and we look forward to welcoming you back to Premier Inn again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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292 reviews from our community

Traveller rating
    162
    93
    23
    6
    8
See reviews for
104
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14
36
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

The double bed mattress is very comfortable. There is a large plasma TV screen. The bathroom is clean. The rooms are nice and quiet. The staff is very friendly. It is a good hotel for a short stay. I recommend it.

  • Stayed August 2014, travelled with family
    • Cleanliness
Helpful?
Thank Tinnos2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren_Buchanan, Manager at Premier Inn Falkirk East Hotel, responded to this review, 12 August 2014
Thanks for your review regarding our Premier Inn. It is great to hear that you enjoyed your stay with us and our hotel, great location and our great team here met your expectations. At Premier Inn we continuously strive to deliver a high level of service and it's great you feel this was achieved. Once again thank you for taking the time to review your stay and we look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

We have stayed in many Premier Inn's and always find them very clean and staff to be friendly but the Premier Inn Falkirk East staff go that extra mile. When checking in on Saturday 26th July, we had just eaten next door and when we came out there was very bad rain and we ran with our twins to reception. The receptionist greeted us then went to get us a towel so we could dry ourselves. First impression of room was its spotless and perfect size for the 4 of us. The Brewers Fayre next door also has lovely staff and breakfast really nice. Nothing is a problem to the staff and they are very helpful. Would definitely stay at Premier Inn Falkirk East again and highly recommend it.

Room Tip: Room 21, brilliant room, end of corridor
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kermit20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren_Buchanan, Manager at Premier Inn Falkirk East Hotel, responded to this review, 12 August 2014
Thank you for your review with Premier Inn.
We are pleased that you had a comfortable stay with us, and that our hotel, and great facilities met your expectations. Our team are committed to delivering the highest level of service to all our guests and your feedback is so important to us in our continued endeavours to provide our guests with this service. We look forward to welcoming back to Premier Inn in the future.
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Doncaster
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Very clean and staff very very helpful. Excellent retaurant at the side for breakfast and diner. If staying here a visit to 'The Kelpies' is a must especially when it's gettig dark and they are illuminated!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KathrynDoncaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren_Buchanan, Manager at Premier Inn Falkirk East Hotel, responded to this review, 12 August 2014
Thanks for taking the time to review your stay with Premier Inn.
Your feedback is very important to us and we are delighted that you had a good stay and you found our location convenient during your travels.
We look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elgin, United Kingdom
Level Contributor
54 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 bubbles Reviewed 15 July 2014

Stayed here for one night using the inn as a break before going south and also taking the opportunity to visit the kelpies. Reception staff were really friendly and welcoming . My granddaughter really enjoyed the small play park in the garden. I was though slightly disappointed with the food, both for our evening meal and again at breakfast. My daughters first choice was not available so she had to choose again and we were told there were no bananas to go with my son in laws waffle. I thought, wrongly, that breakfast would be self service. I cannot complain about the service but the bacon was pretty tough and the poached egg underdone. I know I should probably have said at the time but I didn't .

I maybe was asking for too much but I regularly use Premier Inns and this time was a wee bit disappointed.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank heathergMoray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren_Buchanan, Manager at Premier Inn Falkirk East Hotel, responded to this review, 27 July 2014
Thank you for taking the time to review your stay at our hotel.
It is great to hear that you enjoyed your stay with us and our hotel, great location and our great team here met your expectations.
Please accept my apologies for the disappointment caused with the service you received in the restaurant. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.
Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
1 review
5 of 5 bubbles Reviewed 15 July 2014

Great service as usual. Never usually eat breakfast but as we were heading
Straight to work we went for it. The staff were very welcoming, told us how breakfast worked(no buffet ....where everything can lie for hours) this was all freshly cooked to order. We had cereal, fresh fruit, toast, etc all included in the 8.95. Great value and just what we needed after a good night sleep.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren_Buchanan, Manager at Premier Inn Falkirk East Hotel, responded to this review, 27 July 2014
Thanks for your review of our hoteI.It is great that our clean hotel, helpful friendly staff and facilities met your expectations and made your stay a comfortable one. We endeavour to deliver the highest level of service in all our establishments and your feedback helps us focus on doing this. Thanks again for your review and we look forward to welcoming you back to Premier Inn again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
1 review
5 of 5 bubbles Reviewed 9 July 2014

Really impressed with the room which was large, clean and very comfortable. It had all the amenities that I needed. The hotel is well located for travelling to local tourist attractions, but on the very edge of town so without a car taxis are required to get to the town centre. The staff were friendly and attentive. Breakfast in the Cadgers Brae was well presented and value for money. The service was also top rate.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren_Buchanan, Manager at Premier Inn Falkirk East Hotel, responded to this review, 27 July 2014
We are delighted that your stay with hotel and met your expectations and you experienced the high level of service we endeavour to give our guests.
All the beds were upgraded on the 8th of July to 1000 pocket spring mattress and bed base they are brand new and not been used yet this is mabey the reason why it was slightly uncomfortable.Thank you so much for taking the time to review your stay, your feedback is so important to us in our continued efforts to deliver the best service. We do look forward to welcoming your back to Premier Inn in the future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Falkirk East Hotel

Property: Premier Inn Falkirk East Hotel
Address: Cadgers Brae Beancross Road, Polmont FK2 0YS, Scotland
Region: United Kingdom > Scotland > Falkirk District > Polmont
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Polmont
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Falkirk East Hotel 3*
Number of rooms: 40
Official Description (provided by the hotel):
Just 20 minutes from Blackness Castle and a 5-minute drive from The Kelpies ... more   less 
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Also Known As:
Premier Inn Falkirk East Hotel Polmont, Scotland

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