We have just returned after 6 nights stay at this delightful B&B. The staff really care about the customers but in a natural and friendly way, no scripted 'have a nice day', but lots of friendly and caring ways of making your stay enjoyable.
We had a lovely bedroom with en-suite and a magic fairy came each day whilst we breakfasted and changed the sheets and cleaned.
The breakfasts are lovely with lots of fruit to peel yourselves or a huge bowl of fruit compote with yoghurts and pastries. Assorted cheeses and the ever question, 'how would you like your eggs' the scrambled were delicious.
Flowers all around the hotel, with newspapers, a bowl of sweets, a water cooler so no need to even buy water, such caring touches for the comfort and well being of the traveller.
Each night there is a social reception where food and wine is served all free!! And what food. Canapes, pastas, fruit, wine or fruit juices.
We were there for the Pucinni Opera festival and to celebrate our 52nd wedding anniversary. The hotel is a 15 minute pleasant stroll down to the lake where the Operas are performed in an open air auditorium. It is also near to the local bus stop which you would be your first link to travel to the beach or to the train station. We visited Pisa, Lucca and Florence during our stay.
And now to the staff. As elderly travels we have stayed in many hotels in many places and have experienced good customer service in many but never, ever, experienced the level of care shown by the staff in this hotel. We were warmly and personally welcomed by Simona and Libano and their welcome seemed so genuine as though they were welcoming friends to their home. The other staff were friendly and most helpful and just melted into the warm ambience of the surroundings.
A lovely holiday and this hotel with it's staff made it even more special.
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