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“Breathtaking”

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Carpe Diem Exclusive Boutique Resort
Ranked #1 of 4 Hotels in Pyrgos
Certificate of Excellence
Reviewed 24 June 2012

Celebrated our 10 year anniversary at Carpe Diem & totally mesmerized by the beauty and spectacular views. The arrived and were greeted by Bridgette who was just so warming with her welcome. From our balcony we could see Fira and Oia in the distance and every morning breakfast was served we were overwhelmed by that beauty. The staff were very attentive and requests were met without any problems. The Spa services are amazing and the hostess is very warming and professional. Highly recommended!! The port is less than 10 minutes away so travelling to neighboring islands is a breeze. We had a catamaran cruise with Sunset Oia which was recommended and that was just magnificent, also highly recommended. Rooms are tended to twice daily so very clean. Location is perfect. Rooms are lovely we had a Junior Suite which was more than ample, on the top level of the Carpe Diem. 10 rooms in total makes the silence a bliss. Food was amazing, service equally so and our stay was nothing short of perfection. We will most definitely be returning to Carpe Diem Pyrgos!!

  • Stayed: June 2012, travelled as a couple
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1  Thank imrtal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 19 June 2012

We stayed at Carpe Diem for our Honeymoon. We were not disappointed. We received a warm welcome from Brigitte who led us to our amazing suite with private pool. The view was spectacular. From its elevated postion you are able to see the sea and Fira in the distance. The resturant is also a great eatery, being early in the season we were asked to sample a few deserts we of of course obliged!!. Being a small hotel of only 10 rooms its very quiet, ideal if you wish to escape the tourists in Fira. An ideal location also if you are visiting neighbouring islands the harbour is literally a 5 minutes away. Would definitley recommend the staff were fabulous and ensured that your stay was nothing short of perfect.

  • Stayed: May 2012, travelled as a couple
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1  Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2012

Truly an amazing experience. 5 star luxury in one of the most amazing places on earth. The staff were attentive and always there to help make this an amazing experience. All rooms had an amazing view and the food at the hotel was fresh, tasty and good value. Don't forget to ask for recommendations of nearby places to eat though as we were not disappointed with the suggestions given to us by Brigitte the manager. I would in a heart beat go back to this island and hotel it was one of the best holidays I've ever had.

Room Tip: All the rooms are great.
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  • Stayed: May 2012, travelled as a couple
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Thank Andrew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2012

I have mixed feelings about this hotel. The setting is lovely – you don't have views into the caldera but the views across the island to the sea are still pretty spectacular.

We stayed in a junior suite – these are located on the upper level and look down on the private terraces of the more expensive suites. The rooms are large, designed in a simple Greek style and each has a large terrace with two loungers plus two armchairs and a coffee table. The bed was very comfortable. Storage in our room was a little limited – six hangers between two small wardrobes. In the base of each wardrobe is a small bedside cabinet sized set of drawers which look identical to a set we bought in Ikea (the styling of room and furniture is nice enough but not glamorous or high end, certainly not 5 star luxe). The bathroom is also in Greek style – very large concrete bath with shower. When we checked in, which I think was the opening day of their season, two wall lamps weren't working (it turned out that in one case the bulb was missing). Given that they had just opened we would have expected that someone had checked out this sort of thing beforehand.

The whole place was scrupulously clean (that applied to communal areas too). Rooms are serviced twice a day although the evening turn down service does its rounds between about 6.30pm and 8.30pm which is not sensible as that is when everybody is getting ready to head out for dinner, etc..

Unfortunately the plunge pool on the terrace and the main pool near the bar/reception area are unheated. We were there in May but the sun shone everyday and temperatures reached the upper 20's and still the pool was completely unusable. Maybe things would improve in the height of the season but I am not convinced that the pool would ever get comfortably warm. The spa is very nice. We thought the treatments were reasonably priced and whilst not the best treatments we have ever experienced, they were fine.

One thing worth mentioning is that the suites (as opposed to junior suites) are not only over-looked by the cheaper junior suites above, but in some cases have terraces that give out onto a walkway between the reception level and the upper level so that there is little or no privacy on the terrace/private pool area. Two of the five suites have enormous terraces but the other three have much smaller terrace areas and a couple are distinctly cramped.

As other reviewers have said, breakfast is served on your terrace or in your room.. The major downside is that anything hot is generally lukewarm by the time it arrives. I really don't know why they don't use insulated jugs for coffee and the water to be used to make tea. To make matters worse, there was barely a day when something wasn't missing from the breakfast tray – the first morning there were no plates, another time the tea bag was missing, another time no fruit juice (and this on a set menu). The contents of the continental breakfast were identical in every respect each day which got repetitive – surely it must have been possible to have, say, a different type of Danish pastry each day or different breads? It is advisable to book your breakfast slot the evening before – there aren't enough staff to allow everyone to order at the same time and you may have to wait a while.

We tried room service for dinner one night, ordering some cocktails which we expected would be delivered first (it didn't occur to us that anyone would think that you would drink a cocktail with the meal). When the drinks didn't materialise I called down to ask for them to be brought up before dinner and was told that they would be – needless to say that the drinks arrived with the meal so we were faced with bolting the cocktails or leaving the food to get cold. As with breakfast, there were things missing from the tray – no condiments at all.

There was nothing really wrong with the hotel and it would take very little (with one exception) to make it very good indeed. I don't think we are overly picky but it is a matter of expectations. We regularly stay at five star boutique hotels – this wasn't up to the standard we have experienced elsewhere. The things that took the edge off for us were minor niggles that wouldn't take much to remedy. Partly I think the problem lies in staffing levels. The staff are lovely but are working very long hours and there is just too much for a small crew to do. Perhaps they are rushed at times hence the little errors. The thing that distinguishes luxury hotels from the rest is the level of service which is in large part related to the staff to guest ratio.

The major issue for us, and the reason why we wouldn't return, was the road down to the property – an unlit rough concrete surface of some 300 yards with loose stones, on a slope that at times was 1:3 or 1:4. It was OK during the day, but in the dark it was difficult to walk down the slippery slope even in sensible shoes! It is a wonder that no-one has fallen and hurt themselves. The hotel was keen to encourage us to hire a car. We couldn't see the point as we wouldn't have wanted to drive after having a drink with lunch or dinner and there is a decent, cheap and in our experience reliable public bus service with taxis to fill in the gaps. Our sneaking suspicion was that the suggestion of having a car was related to the pedestrian access.

After visiting Oia and Fira we were pleased that we were staying in Pyrgos. It is slightly off the beaten track but has the advantage that it is much quieter and more tranquil and yet only 10 minutes in a taxi or 20 minutes by public bus to Fira. In the other direction the bus goes to the beach at Perissa in about 20 minutes. Pyrgos offers a couple of mini-markets and several tavernas and bars. The Selene restaurant, which is reputed to be the best on the island, is located in the village. We stayed in early May and unfortunately the restaurant hadn't opened but the café-bar was very good with excellent food and local wines. We also enjoyed the Kallisti bar/café in the heart of the village near the Zannos Melathron hotel and the taverna located above the bus-stop and cash machine (can't remember the name).

Would we consider going back? We would certainly go back to Pyrgos, but unless and until they sort out the road, we wouldn't go back to Carpe Diem. Just up the road, and closer to the centre of Pyrgos, are the Voreina Gallery Suites which looked pretty good from what we could see from outside and which attract rave reviews.

Room Tip: Not sure I'd pay the extra for a suite - you get more privacy in the basic junior suite.
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  • Stayed: May 2012, travelled as a couple
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4  Thank andmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2012

A stunning hotel, with beautiful views over the island of Santorini. The hotel has only 10 rooms, all suites with their own private plunge pool. They are beautiful. The service was 1st class, Brigitte (the hotel manager) and her team were discreet, highly professional and always available to help with an excellent concierge service. The food and wine are delicious. Highly recommended.

  • Stayed: June 2012, travelled as a couple
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Thank RHughes_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

We spent a week at the Carpe Diem Hotel and had a fantastic time. The hotel was so peaceful and relaxing and nothing was too much trouble for the Brigette and her staff. We had a junior suite which was spacious and well equipped, the view from the terrace was stunning with our own private plunge pool. Breakfast was brought to us on the terrace every morning at what ever time we wanted. We would definitely go back to this hotel. Thank you to Brigette and all the staff for a memorable holiday.

  • Stayed: May 2012, travelled as a couple
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Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2012

Fantastic!! Carpe Diem is a truly relaxing place to go. Brigette and the staff were absolutely brilliant and could not do enough to help! With a super large suite and our own private sun terrace with plunge pool, what more could you ask for? Breakfast (so much to choose from) was brought up to the suite each day, so you can eat as much as you need before going exploring or just lazing by your pool in the sun and enjoy the views . The time went past far too quickly! Can thoroughly recommend Carpe Diem, if you are looking for a restful. luxurious break. We hired a jeep and quad bike and visited Oia a couple of times, which was so beautiful and a 'must see'. We went to a couple of restaurants, but the best by far was a local taverna, which is Metexa Max (not sure if I have spelt this correctly - but Brigette can tell you where it is) it takes about 15mins to walk or a 5min drive.
Didn't want to come back to the miserable rain :( , but 'hey ho', all good things must come to an end! If you want some pampering, sun, fabulous service and a great place to stay then Carpe Diem is the place to go... Enjoy! :)

Room Tip: All the suites are the same and there are only 10, so lovely and private
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  • Stayed: May 2012, travelled as a couple
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Thank Janey048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carpe Diem Exclusive Boutique Resort

Address: Pyrgos 84701, Greece (Formerly Carpe Diem Suites & Spa)
Phone Number:
Region: Greece > South Aegean > Cyclades > Santorini > Pyrgos
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Pyrgos
Price Range: £272 - £585 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carpe Diem Exclusive Boutique Resort 4*
Number of rooms: 10
Official Description (provided by the hotel):
Experience Santorini like never before at Carpe Diem Exclusive Boutique Resort. Breathtaking sunsets, high privacy and Cycladic allure since 2008. Member of Small Luxury Hotels of the World. ... more   less 
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Also Known As:
Carpe Diem Hotel Pyrgos
Carpe Diem Exclusive Boutique Resort Santorini, Greece

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