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“In two minds”

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Zannos Melathron Hotel
Ranked #2 of 4 Hotels in Pyrgos
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“In two minds”
3 of 5 bubbles Reviewed 3 October 2013

Where do I start???

Ummm, the food is good.

So our room was a cave that had no windows except in the door, not ideal really! It was so dark we had to ask for an extra lamp to be put in. This helped a bit. The shower, which is in the bath, had no curtain or door so the floor ended up being ridiculously soaked.

A major grippe is that how does a 5* hotel not offer wifi in every room. This is not difficult to offer. The only place you can get it is by the pool or in the reception room. The latter is right next to the breakfast/dining room but you can't even get it in there. Pretty ridiculous really.

Anyway the hotel is beautifully situated. The views of the whole island are lovely. The staff are interesting, the waiters are charming and always smiling but the managers, well. When we ask for a bedside light bulb to be replaced (desperately needed as per above) it never happened. 3 days of asking we gave up. When we asked at 10.30pm for a taxi to be booked for 10am the next morning we were guaranteed it despite the manager being more interested in chatting up a blonde. The next morning the cab for Thira had not been booked. So we had the to take Eddie the driver (lovely chap), this of course costs 20 euros hotel transfer fee rather than around 10E for the taxi!!! Also a word of warning the pool is tiny and was very cold but it was very late september.

However all these little bad things do not make this a terrible hotel. Actually we had a good time because: Pyrgos is fantastic. Its not too inundated with tourists and the village is quaint. Selene restaurant and its separate cafe and Pyrgos taverna near the petrol station are highly recommended. Franco's on top of the hill is also very recommended for sunset cocktails.

This hotel could be fantastic with just a few tweaks.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wilyotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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195 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
London, United Kingdom
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 17 September 2013

We prefer small but interesting hotels and often use Relais & Chateaux hotels to find accommodation, this is a lovely building with a romantic history and great views but it is sadly let down by the level of service, whilst I appreciate its location is on a relaxed Greek island we were disappointed. The lack of attention to detail which makes the Relais & Chateaux hotels so special is sadly lacking here, for example breakfast was served by the same two people each day during our stay and each day we had to say that we didn't eat bread and so didn't want the bread basket but we did want milk for our coffee, with such a small number of rooms such details should be remembered, making guests feel special. Unfortunately we didn't feel special which at the prices charged we should have!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank flyingredshoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 12 September 2013

We spent a week at the Zannos Melathron hotel in Pyrgos, Santorini . The hotel is accessible only on foot or by mule because of the winding and very narrow streets leading up hill to it and is really unsuitable for a very elderly or infirm guest. The hotel itself is a lovely old building with far reaching views towards Fira. We walked the entire way to Fira but caught the bus back to Pyrgos as it was a reasonably hard walk in the midday heat.

The food was excellent and there were plenty of small terraces on which to soak up the sun . The first room we had was somewhat cave-like with no window and we asked to move to one with a view. This was much better although the view was very limited. All in all an excellent choice but a week was enough.

Room Tip: Ask for a "view" otherwise you can be in a windowless room
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey City
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 3 September 2013

We arrived at Zannos on our scheduled date and was told by the manager that we were being "upgraded" to a Canava Suite. I was suspicious but accepted. After two days, our electricity went out, although the rest of the hotel had power, and were told they weren't sure it was coming back on and we needed to move hotels.

I believe that both the "upgrade" and "electricity issues" were because they overbooked the Junior Suites. I believe this because as we were checking out and paying for the mineral water (yes, they charged us!), there was a couple waiting for a room to be ready. Since we got a very good price for our 8 night stay, I believe they had someone paying more so we were moved.

I would NEVER recommend this hotel to anyone and if you've booked and they try to upgrade you, say no. I wish I had.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank evnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 28 July 2013

Reading the previous reviews in the trip advisor we have decided to book a room in this hotel, with a special rate. The normal rate is over Euro 400 per night, which I believe it does not worth it.

The main problem concerns the service. People working there are not interested at all to provide any service. They just spend their time. Another main issue is the cleaning of the room. We have returned one evening in the room finding the supposedly new linen dirty. We have called them in order to check it for themselves. They apologized and explained to us that they change the linen every day. It was our third day there and until that time they have never changed the linen. After that incident they changed it every day.

Another issue was the noise from a nearby bar. For those who need a good night sleep, try to avoid staying there . It is not every day but it seems that the weekends the music becomes louder.

Breakfast is quite good, and the views from the breakfast room are amazing. Also one person who is working there, unfortunately I do not remember his name, he is the only one who tries hard to serve the people.

Rooms are quite nice, we have stayed in Constas suite. This suite seems to have more windows than the rest, which we liked it a lot.

In general pls try to avoid this place. It does not worth the money you pay. Vladimir, the general manager must do something fast, otherwise it seems that he is not doing his job correct.

Santorini is a very beautiful island, you must visit it. We had very good time, definitely we will return, but not in this hotel.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
8 Thank Ninion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2013

Although we didn't actually book to stay in this hotel on Santorini (I have left a separate review for Notos Therme and Spa Hotel), we couldn't have asked for more than we got here. Lovely staff, who can't do enough for you and make the biggest effort to make your stay as enjoyable as possible. Great food, great views and possible the best sunsets on the island.

We had a huge, beautiful, extremely comfortable and meticulously clean (cave) room. With a fabulous jacuzzi right next door. There aren't a lot of rooms but plenty of different sun terraces. The result? Total peace, quiet and relaxation. Especially as Pyrgos is a car-free zone.

For that reason only, I would not recommend Zannos for those that aren't light on their feet as there are lots of steps to get to hotel.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NMPCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 July 2013

We were able to spend 4 great nights in the Zannos Melathron Hotel. It was so good, we didn't want to leave. The staff is extremely accommodating. You see the same faces all the time. It's like you're visiting their home. This hotel has a bed and breakfast feel to it even though the rooms are spaced nicely. Bring your walking shoes when you visit Zannos as it is up on a hill. They'll send a donkey for your luggage to get up the hill. Once you're up, the views are breathtaking. Zannos is close to Central Square where you can pick up the bus for Fira. Be sure to follow the white arrows on the ground, or you will get lost. We were going to rent a car, but decided to try the bus system instead and it was the right choice. We only had breakfast at Zannos, but they offer meals all day and we heard they were very good. We would definitely visit Zannos Melathron again.

Stayed June 2013, travelled as a couple
Helpful?
Thank Ejwaldman29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zannos Melathron Hotel

Property: Zannos Melathron Hotel
Address: Main Street, Pyrgos 847 00, Greece
Region: Greece > South Aegean > Cyclades > Santorini > Pyrgos
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Pyrgos
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Zannos Melathron Hotel 5*
Number of rooms: 18
Official Description (provided by the hotel):
Welcome to Zannos Melathron Hotel where history meets luxury..Location: Zannos Melathron Hotel situated on the highest level of the most picturesque settlement of Pyrgos village in Santorini. Santorini is easily accessible via air and boat transportation. The hotel is situated 5 km from Santorini airport and 6km from Athinios port.ARCHITECTURE AND DESIGN:A 19th century mansion built by Michael Zannos, a master of the time, in 1750. The famous designer Giannis Tseklenis is responsible for the renovation and the decoration of all suites and public areas of Zannos Melathron. A man with inspiration and finesse who loves Santorini revived and completed in the best way Zannos Melathron that fills its visitors with pretty pictures and lovely emotions. As per 2015 Zannos Melathron is fully renovated and functions under new management. ... more   less 
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Also Known As:
Hotel Zannos Melathron
Zannos Melathron Hotel Santorini, Greece

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