We stayed in the backpackers' section. The facilities were good, our room was nice and the bathrooms were clean. Unfortunately, the manager was incredibly rude and unfriendly! When we arrived, we had to pay on arrival and therefore had to transfer money from one account to another but had no internet reception. I tried to explain this to the manager and he seemed really suspicious - I think he thought we weren't planning to pay. He was SO unhelpful with us needing internet access in order to pay, made it as difficult as he could. I very much got the impression that he didn't want us to stay.
All of our subsequent encounters with him were uncomfortable and he was brusque and rude to the extreme. He made a very strange comment when he spotted something that showed we were Jewish. Not impressed! If we go back to Nelson Lakes, we will not stay here.