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“Decent hotel. Probably not worth the money”
Review of Ekho Safari Hotel

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Ekho Safari Hotel
Ranked #6 of 14 Hotels in Tissamaharama
Melbourne, Australia
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Decent hotel. Probably not worth the money”
Reviewed 7 August 2014

Having been staying in friendly guest houses around Sri Lanka, I was a little disapointed with our stay at the Safari Hotel.

While there was nothing glaringly wrong with the hotel, I just found the place to be a little stale and not worth the money. The rooms were fine and clean, but having booked a double room, I was surprised to have two single beds pushed together. I also found the breakfast to be a bit average and the two cocktails we ordered the night before not very good. The staff were also not overly friendly, which is a first for me in Sri Lanka.

I would say that this place is probably a three star hotel trying to punch a little above its weight. You'll have a fine stay, but Next time I would save the money and stay at a local guesthouse.

If heading to Yala, do try and find Serath from Mongoose Tours. Great guy and had a really good safari. He even invited us back to his family home for dinner which was and amazing experience.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepal a, General Manager at Ekho Safari Hotel, responded to this review, 14 August 2014
Thank you very much for your comments made about our hotel pertaining to your stay. Please be assured that we have taken serious note of them

With warm regards,

Deepal Amarasinghe,
General Manager
The Safari Hotel,
Tissamaharama.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
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The Netherlands
Level Contributor
180 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 3 August 2014

The lobby is beautiful. Rooms are modern, the bathroom has shampoo, body lotion and everything else you need for an easy stay. The food is average.The people are very nice. The view is great. But the pool side is very dangerous. Loose and missing boards and nails protruding from the wood all around the pool. You can not walk without your slippers, even with slippers it is still very dangerous. Little is being done about the problem. The first day they where busy to replace some boards, but the next day they did nothing, and leave the place at the condition where it was in.

Room Tip: Superior rooms are great.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank DroomDecor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepal a, General Manager at Ekho Safari Hotel, responded to this review, 14 August 2014
Thank you very much for your comments. The Pool deck is being redone now and should be completed within the next few days. We sincerely apologize for the inconvenience caused to you in this regard.

With warm regards,

Deepal Amarasinghe,
General Manager
The Safari Hotel,
Tissamaharama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
235 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed 27 July 2014

Very good location by the lake at Tissa and ideal for Yala National Park. We stayed 2 nights here in a room designated De Luxe.
The hotel is away from the main road and the reception is very welcoming being open air and has pleasant pools and places to sit under a canopy. Once again I was asked to hand over my passport for copying which I refused and no issue was made of it.
The room was a good size with air con, the decor is modern in style and there is a large patio style window with views over the lake. The bathroom was very good with a really good shower. There was a TV in the room and wi-fi access.
The passages to the reception and restaurant are open aired and quite narrow with a couple of awkward steps. The restaurant is in a separate building. The tables are a bit cramped with buffet style food available. The hot food was good and a variety was available including freshly made hoppers. The salads and desserts were in cabinets and were frankly not so good. If you have an early start from the hotel they will provide a packed breakfast.
The staff around the place were generally very friendly and helpful especially in the restaurant.
Beyond the reception the place does look a bit tired. There were half loose warning stickers on the awkward steps, the mock reed thatching on the roofs is falling off and the area around the pool is dreadful with most of the wooden rails and decking being bare and broken in places. The lakeside jetty is also shabby and very uninviting.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepal a, General Manager at Ekho Safari Hotel, responded to this review, 1 August 2014
Thank you very much for your encouraging comments and happy to know that your stay with us was comfortable. Your concerns about the pool decking is being rectified with new wood being fixed, which will be completed in a few days time and the roof thatching will be attended to very soon. The delay is that workmen cannot get on to the roof because of the severe wind which is prevailing at the moment.

With warm regards,

Deepal Amarasinghe.
General Manager,
The Safari Hotel,
Tissamaharama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Letchworth, United Kingdom
Level Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 July 2014

Stayed for 2 nights. Great location in tissa for getting to the national park. We went to yala via the hotel which was a surprisingly good deal and great experience. Great rooms with a luxury feel, attention to detail, lovely decor. Always cleaned and made up. We were in Sri Lanka for over a month and the room here was probably the best we've seen. Bugs in the room despite keeping all windows closed at all times. Staff were excellent, welcoming, attentive. Food was good but not amazing - bugs in the dishes etc. pool was good but a little dirty and decking needs redoing. Lovely setting on tissa wewa, watching the sun set over the lake was nice. Price is a little expensive per night. If you're going to yala we definitely recommend this hotel!! No need to stay more than a couple of nights though as there isn't much to do in the area other than yala.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Sally E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepal a, General Manager at Ekho Safari Hotel, responded to this review, 1 August 2014
Thank you very much for your most encouraging comments. Your concern about the pool is now rectified with the decking being done up.

With warm regards,

Deepal Amarasinghe.
General Manager,
The Safari Hotel,
Tissamaharama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2014

Stayed here for three days with my family and we really loved it. I would go for a lake view which are spectacular. The rooms were also very nice with awesome showers that poor a torrent of water directly from above. Unlike most other places we never had an issue with not enough hot water. The room, pool and other staff also went above and beyond to help us out in any way.

So why not five stars. The food I thought was 3 to 4 stars. I happen to be a bit of a foodie and I just felt that while the buffet was big I just didn't find dishes delicious. It was kind of like eating on a cruise ship. The other big thing is that the pool deck is made of wood with nails jutting out all over the place. It really should have been replaced 5 years ago and they assured me that it was going to be replaced later this year. Lastly there is a wonderful lake but no boating or jet skiing due to risk of danger from crocs, drowing and other. Crocs? I laugh at crocs.

Overall I would give it 4.5 stars if possible. They fix the deck and improve the food a bit and it would be five stars, baby!

Room Tip: I liked the lakeview rooms on the tope floor much more than the pool view rooms that give only a lit...
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank william d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepal a, General Manager at Ekho Safari Hotel, responded to this review, 1 August 2014
Thank you very much for your comments. We are in the process of rectifying your concerns of the pool decking which will be completed with in a few days.

With warm regards,

Deepal Amarasinghe.
General Manager,
The Safari Hotel,
Tissamaharama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiltshire
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 20 July 2014

This looks like it should be a good hotel, pretty location, tidy rooms etc., but for the money it's not. The swimming pool is closed and it looks like it will be for a month or more. This should have been made clear to us at the time of booking, they should also have mentioned there was no patio area to sit on as it had all broken up and was too dangerous to walk on, the entire patio area is sectioned off by yellow tape.

The aircon in our first room was not working, when I asked to be moved the receptionist seemed surprised I wasn't happy, it was 37 degrees!! We were eventually moved.

The staff are very inexperienced, very courteous but they haven't been given proper hospitality training, The waiters seem to think they have to hover around your table and stand over you while your eating, a case of poor management, they are not bad staff.

If this was a 2 star hotel I would have given it a better rating, it is rated and priced as a 4 star so I have rated it accordingly.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank juliann1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepal a, General Manager at Ekho Safari Hotel, responded to this review, 22 July 2014
Thank you very much for your valuable time in sending these comments. All your comments are very well noted and appreciated. The pool developed a sudden leak and had to be closed for urgent repairs and now its back in use.All your other comments have been informed to the relevant person and all necessary action is being taken to rectify same.

With warm regards,

Deepal Amarasinghe.
General Manager,
The Safari Hotel,
Tissamaharama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014

This is such a gorgeous hotel located on the lake at Tissa. Our room overlooked the lake and pool, was very clean and quiet too. The pool is right at the lakeside and it is such a pretty place to spend some time. It looked really good. Staff were so helpful specially Ruwani at front desk I will recommend this Hotel to anyone who travel to Thissamaharama and for safari.

Stayed June 2014, traveled with family

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank james d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deepal a, General Manager at Ekho Safari Hotel, responded to this review, 22 July 2014
Thank you very much for your most valuable comments which will no doubt encourage all our future guests.We are very happy to note that your stay with us was comfortable and enjoyable.

With warm regards,

Deepal Amarasinghe.
General Manager,
The Safari Hotel,
Tissamaharama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ekho Safari Hotel

Property: Ekho Safari Hotel
Address: Kataragama Road, Tissamaharama 82600, Sri Lanka
Region: Sri Lanka > Southern Province > Tissamaharama
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 14 Hotels in Tissamaharama
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Ekho Safari Hotel 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Located over looking the ancient "Tissa Wawa" (Lake) which gives a splendid view from your room.Situated in very close proximity to Yala National Park and Bundala National Park.Air conditioned restaurant which serves both set menus and a la carte and are very reasonably priced. A well stocked bar is available to quench your thirst after the safari.All rooms are air conditioned and with attached bath with hot and cold water,mini bar, individual safety lockers,free tea/coffee making facilities, WiFi and satelite TV.Ample safe parking. ... more   less 
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Also Known As:
The Safari - Tissa Hotel Tissamaharama
Ekho Safari Hotel Sri Lanka/Tissamaharama

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