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Review of 'Life of Reilly

Life of Reilly - 1981 New River Inlet Rd.
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Life of Reilly - 1981 New River Inlet Rd.
Aerial View Living Room
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Life of Reilly - 1981 New River Inlet Rd.
Aerial View
Living Room
Living Room - Additional View
Oceanside Deck off Living Room
Dining & Kitchen
Dining & Kitchen
Wet Bar Area
Bedroom 1 - King Bed
Bedroom 1 - Additional View
Bathroom 1
Bedroom 2 - King Bed
Bedroom 2 - Additional View
Bathroom 2
Upstairs Hallway
Bedroom 3 with 2 Triple Bunks
Bunk Room - Additional View
Bedroom 4 with Queen Bed
Bedroom 4 - Additional View
Bathroom 3
Game Room - Pool & Foosball
Game Room - Additional View
Game Area - Ping Pong - Air Hockey
Game Area - Additional View
Screened Rear Porch - Designed for Comfort
Ocean Side Deck
Rooftop Observation Deck - Oceanview
Rear Deck - Grilling Area
Rear Grilling Deck
Rear Deck Area
Fenced Back Yard - Privacy
Back Yard - Lots of Deck Space
Outdoor Seating off Game Room - Ground Level
Outdoor Enclosed Shower
Washer/Dryer
Beach in Front of House - ONLY STEPS AWAY
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Overview
Holiday Rental House -
4 Bedrooms, 3 Bathrooms, Sleeps 12
North Topsail Beach, Topsail Island, North Carolina

Reviews from our community

Poor - based on 1 review
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Reviews from our community

MindyWC
Columbus, OH
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Condo fabulous, Coastline Realty AWFUL!”
Reviewed 19 January 2018 for a stay in June 2017
6
people found this review helpful

While we were impressed with the updates, roominess and features of the condo, Coastline Realty ruined the entire experience for us. We have been renting on this island for years with other agencies and have never received such poor treatment until engaging Coastline Realty. We had wifi problems, inoperative TV, missing wallplates in bathroom, bathroom fixtures broken, dog urine all over the condo and it was not cleaned prior to our arrival with sand everywhere, including in the beds. We arrived late, therefore unable to report it immediately because Coastline was closed by the time we got settled. We called the next day and was advised simply to write it all up on the form provided in our rental packet and return it before we check out later in the week. That's it. No one offered to clean or fix the issues. When we called later in the week, the staff blamed the condo owner for the problems and said they handle it all so there was nothing Coastline could do. Not sure I buy that. The condo was beautiful and had a near gourmet kitchen set up that was amazing so attention to detail is definitely not something we feel this owner would overlook. While checking in we were advised that the prior renters broke the bed and caused other maintenance issues. I think Coastline simply didn't want to fix anything. It's a sad situation because the condo and location are top notch for a second-row property.

Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
29 May 2018
We are so sorry that you felt that you did not receive quality service from our company. We certainly take complaints seriously and respond very quickly in fixing issues as they arise. The fact that you wanted to extend your stay a few extra days in this house would make one think its not quite as bad as portrayed in the review. This is a great home and very well kept. It is actually in almost a new like condition even though it is a few years old. We are aware of a broken slat in the bed however that was fixed prior to your arrival and was damage caused by a previous guest. We are not aware of any TV issues as they are all new smart TV's throughout the house. There may have been some operator error but the TV's have functioned properly all year. We are aware of the one receptacle wall plate missing in the bathroom which has been replaced. There is no record of a broken bath fixture as we look back through the maintenance records for the home. Cleanliness of a home is very important to our company and we will certainly send a housekeeper back if it it reported that a home is dirty in any way, however, we cannot send a housekeeper to re-clean if the guest has stayed in the property for days before reporting any discrepancy. I can see that you have recently booked another property from our company (Coastline Realty) for this year (2018). We certainly thank you for your business and hopefully we can provide to you the quality service you expect and deserve.
Management -Coastline Realty
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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