I've had extremely good luck with TripAdvisor recommendations so was incredibly disappointed when this Best Western stay went bad. The nice rooms that you see in pictures online are only of the suites, and our apartment looked nothing like what I saw when I made the booking.
To be fair, I'll start with the pros:
-Our ferry from Santorini to Milos was cancelled, and they were kind enough to shift our reservation forward one day.
-The hotel is a one block walk to the nice restaurants and waterfront area of Pollonia.
-As I said, the one bedroom apartment looked absolutely nothing like the pictures on the Expedia page where we booked and had no Greek character whatsoever. When trying to decide which to hotel to book for Milos, we chose this Best Western because of the classic Greek rooms we saw in all the pictures we could find online, so needless to say, we were quite disappointed.
-The one bedroom apartment was on the street side of the hotel and was incredibly noisy, the bathroom was very small, and I was surprised by the fact that we had to make our own bed. The bottom sheet was made, but we had to lay out the top sheet, and there was no blanket.
-The next morning we expressed our disappointment that the room didn't look like the pictures of what we booked (which, luckily, I had along) and asked if they had one of the more traditional Greek-looking rooms available. Unfortunately, the only room that was available for the next two nights was a standard hotel room. It was more to our liking so we made the change, but since it was a downgrade from an apartment to a standard room, we asked if they would refund the difference in rate. They told us they would figure it out. We asked again the next day about the rate, and they said they were looking into it. Finally, at checkout, they said they weren't going to refund the difference in rate because of the fact that they had pushed our reservation forward due to the cancelled ferry, and that meant that our room sat empty for a night. This was disappointing to us because 1) The standard room that we moved into was empty anyway (they weren't filling their empty rooms), and 2) They had lead us to believe that they would change the rate. Had they just been upfront in the very beginning we likely would've just checked out and gone somewhere else.
-A very basic thing that a hotel needs to provide is hot water, but in our three night stay we only had hot water one night. Showers the other two nights were ice cold; after a long day of hiking and being sweaty, it was quite agitating to take an ice cold shower.
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- Also Known As:
- Del Mar Hotel
- Delmar Apartments & Suites Milos/Pollonia