We are a family of four and were travelling in Cape Breton for two weeks. We made a reservation at the restaurant many weeks in advance to celebrate a special occasion when on the Island. We arrived a little earlier than our reservation, but the restaurant didn't seem busy and after a short wait, we were on our way to be seated. On the way into the restaurant, the older lady (maybe the manager or owner) answered the phone and yelled at the person on the other end that she was working and very busy. She was extremely short tempered. I certainly hope it wasn't a customer but regardless, it was a very rude display in front of customers. We were seated at a nice table with a view of the lake. We received menus and water and then waited, and waited and waited. I had noticed a list of "specials" posted outside the restaurant but no one came to read them. After about 20 minutes, a waitress showed up and said "so do you know what you're having?". I reminded her that we hadn't heard the specials. She proceeded to read them from a note pad, and was clearly not the least bit familiar with them, as one meal came with "basmatic" (rhymes with "asthmatic") rice. The chicken dish posted on the list outside was absent from her list. Once she was done reading them, she returned to "so do you know what you're having?". I told her we might like to start with a drink, as there was a drink and cocktai menu on the table. I ordered from the menu, the Kir Royal. She had no idea what I was saying and I had to literally spell it for her. My husband ordered Gin and Tonic. Again, she had no idea what he was ordering. I told her we would need a few minutes to figure out what we'd order. She left our table and went directly to the reception area. I took a walk to read the specials for myself so I could figure out what they were. After about 10 more minutes, no drinks had yet appeared, no bread, no waitress. She was parked at reception. We stood up and walked out.
I must say that I grew up in Cape Breton and have felt the service was great anywhere we went. We aren't snooty "foodies". We just wanted a nice meal out. I have never walked out of a restaurant before, but this was unbearable. I don't blame the waitress. She was clearly not prepared to be serving tables. She had not been properly trained or managed and it must have been horrible for her. This place touts itself as fine dining, but perhaps it should scale back to a casual bistro and provide better (or any) service. It was an absolute frustrating and disappointing experience in an otherwise incredible trip. I highly recommend Cape Breton as a destination, just find another place to dine!
- Official Description (provided by the hotel):
- The cedar log waterfront Inn fronts on the shore of the world-famous Bras d'Or Lake. Rooms at the Inn are adjacent the historic St. Peter's Canal which connects this big salt water lake to the Atlantic Ocean. Chef Jean-Pierre Gillet and his talented team will tantalize you with epicurean delights. The Inn features its own waterfront recreation area with kayaks and canoes, bicycles, lakeside lounging deck, and a hot-tub overlooking the lake. PLEASE NOTE: THE RESTAURANT CLOSES OCTOBER 19, 2017 FOR THIS SEASON. A CONTINENTAL BREAKFAST WILL BE THEN BE INCLUDED WITH THE BOOKING. ... more less
- Reservation Options:
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- Also Known As:
- Bras d`Or Lakes Hotel St. Peter`s