Our experience was almost exactly the same as Northerner in 2007. We also arrived at about 5.30 in the afternoon, with a booking which I had personally made by telephone with the hotel two weeks previously. We walked up to the hotel from the lower town and found the place entirely locked up. I phoned the hotel number and also had the response of the owner calling me out of the upstairs window. He was efficient, if not warm, in his welcome. We told him that we would have breakfast the following morning but that we had not yet decided whether we would eat there that night. Our friends later spoke to him and the kitchen staff about their menu and then decided that they would prefer to eat at the Auberge de Vigneron in the same village. Unfortunately, they apparently didn't make this clear to the owner, and so when we returned to the hotel later that night, we were told that they had reserved a place for us and had been disappointed that we didn't turn up. This, inevitably led the owner to conclude that we didn't want breakfast, and so there was more unpleasantness the following morning. The mesentente about the evening meal was probably the fault of our friends, but throughout our stay, we found the owner gruff, grudging and unavailable. Thus, when we arrived, and were in our rooms, I tried to use the advertised free internet access, but found that I needed a password, and that there just wasn't anyone around to ask about this, or indeed, anything else. The layout of the hotel, where you have to leave your room, go out into the street and then re-enter to find anyone in the restaurant, means that communication with the staff is non-existent, unless you are there just before the restaurant opens.
By contrast, the Auberge de Vigneron was warm welcoming and very pleasant for an evening meal.
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