Our experience at this hotel was similar to tracyr_75, below. We didn't really focus on the 2 star rating, either. While we thought Christopher and Caroline were very friendly and helpful, there was nothing here that would bring us back to this hotel.
The room didn't seem like it had been updated since about 1980, the sheets were old and "nubby", the towels were small, although the hotel and the room were clean. But it all just looked old. It really needs a complete refresh/update inside and out.
Just FYI, the rooms are upstairs on either the 2nd or 3rd floor, and there is no elevator.
Also, on our first full day here, when we got back to the room around 3 or 4 pm, our room still hadn't been made up. There had been a lot of check outs that day, and the front desk said it would be done by 5 pm. Honestly, I don't think the hotel was full that night, and I think it would have been nice to clean the rooms of the current guests first, where possible. We were out of the room early in the morning (probably by 9:00) and for the minimal amount of "cleaning" that had to be done in the room, it would have been nice to arrive back at 3 or 4 pm with the room clean, if they weren't fully booked for that night, which they didn't seem to be.
The hotel is located in Unterseen, which is a "suburb" of Interlaken. It is within walking distance of the Interlaken West train station, and that's basically the only way to get there - they don't offer a shuttle or van service, as far as we could tell - and it's a good 15 minute + walk, if you don't know where you are going, and if you have a good amount of luggage, which we did. If it was raining, and you had luggage, wow. Fortunately, it is a very walkable, safe area. As a matter of fact, there are buses that run in the Interlaken area, and there are a couple of bus stops only a half a block from the hotel, as well as a main bus stop at the train station.
Despite the fact that this is Switzerland, and everything here is more expensive, we felt the price we were charged for the room was excessive, based on the condition of the room and the hotel, itself.
My rating of average is based on 2 star hotels - so it's an average 2 star hotel. I don't know how it can achieve all of the excellent ratings it gets. I think of excellent as being "top of the line".
- Official Description (provided by the hotel):
- Hotel Rössli, nestling in the old quarter of Unterseen near Interlaken, is a popular base for holidays in Switzerland's beautiful Bernese Oberland. Our hotel offers spectacular views of the surrounding mountains, a central location, a stylish yet cosy ambiance and attractive rooms to suit all tastes. Rooms with balconies have views of the snow-clad Jungfrau and the Jungfraujoch-Top of Europe at 3454 metres above sea level! ... more less
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- Also Known As:
- Hotel Roessli Interlaken, Switzerland