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Review of Fjord en kayak

Fjord en kayak
Certificate of Excellence
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Attraction details
Owner description: Fjord en kayak offers the widest number of long sea kayak excursions in Quebec. You may choose your own departure date for kayak trips on the Saguenay. Confirmation of the sea kayak 3-hour tour with 1 person or sea kayak excursion (1 , 2 and 3 days) with 2 persons.
Reviewed 31 May 2014

I planned this excursion 2-3 months in advance for a multiple day guided tour for end of June. This had been confirmed from the very beginning of my reservation of our date for departure (as needed a minimum of 2+ persons), only to be notified last minute to the excursion, that I was booked for something completely different from what had been confirmed, and signed up for. I am extremely disappointed by this company as there was a poor turn-over to accommodate for their mistake. This made me realize; if they're reservation is improperly done with this much advanced notice, the experience will most likely reflect similarly and that I cannot rely on their word. Thanks for making me realize, not to book with you!

J'ai planifier cette excursion 2-3 mois d'avance (pour la fin du mois de juin), seulement pour me dire, a la derniere minute, que j'avais ete inscrite pour quelque choses completement different de quoi je voulais, et qui avait ete confirmer du debut. Je suis extremement desappointer par cette compagnie, lorsque l'accommodation qui poursuivai cette erreur a ete tres pauvre. Ca ma fait relfechir; si cette compagnie ne peut pas reserver comme du monde, l'experience avec eux reflectera pareillement, et que je ne peu pas me filler a leur paroles. Merci de me faire realiser, de ne pas reserver avec vous!

1  Thank Sabrina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie M, Owner at Fjord en kayak, responded to this reviewResponded 2 June 2014
Google Translation

Bonjour Madame,

Il y a eu de tout évidence un malentendu entre vous et Fjord en Kayak. Vous aviez demandé l'expédition de 3 jours/2 nuits vers l'estuaire et nous vous l'avons vendu. De notre côté, nous avons enregistré l'expédition de 3 jours/ 2 nuits Fjord Sauvage.

Nous nous sommes aperçu de cet erreur un mois avant le départ. Étant donné qu'il n'y a pas d'expédition vers l'Estuaire à la date que vous voulez, je vous rappelle que nous vous avons offert à 20% de rabais : l'expédition Fjord Sauvage. Vous avez refusé.

Nous vous offrions l'expédition Vers l'Estuaire à 4 autres dates , mais ça ne vous convenait pas.

Nous vous avons donc remboursé.

C'est malheureux que vous ne compreniez pas que l'expédition de 3 jours Fjord Sauvage aurait été aussi plaisante que l'expédition en Route vers l'Estuaire.

Je comprends que vous soyez désappointé de ne pas pouvoir faire l'expédition comme prévu.

Comprenez aussi que nous ne sommes pas à la dernière minute lorsqu'il y a en réalité 30 jours avant le départ précédemment prévu .

Nous avons essayé de vous faire comprendre que les services des 2 expéditions sont autant de qualité, de même durée, aux mêmes dates et sur le même fjord , donc semblables. Ce ne sont donc pas des services tout à fait différents. L'un finit dans l'estuaire et l'autre est de retour à L'Anse-Saint-Jean et tous les 2 sont sur le Parc Marin.

Nous croyons vous avoir fait une belle option d'avoir un rabais de 20% sur l'expédition Fjord Sauvage. Vous auriez payé 488$ + tx au lieu de 825$ + tx. (En route vers l'Estuaire)

En 19 ans, nous faisons tout pour satisfaire nos invités, mais une erreur de communication s'est produite. J'espère que vous saurez profiter de vos vacances malgré cette mésentente.

Hello Madam,

There was a misunderstanding between you and Fjord in Kayak. You have asked for the expedition of 3 days / 2 nights : One Way to the Estuary. From our part, we registered the expedition of 3 days / 2 nights : Wild Fjord. This was the mistake.

We noticed you of this error one month before the departure date. Given that there is no expedition : One Way to the Estuary, in the date which you wanted, I remind you that we offered to you 20 % discounts: the expedition Wild Fjord. You refused.

We offered you the expedition : One Way to the Estuary in 4 other dates, but that was not convenient for you.
In this situation, we refund you.

It is unfortunate that you do not understand that the expedition of 3 days : Wild Fjord would have been as pleasant as the expedition : One Way to the Estuary

I understand that you are disappointed not being able to make the expedition as expected. 

We think that it's not being in the last minute when there is still thirty days before the departure date. 

We tried to make you understand that the services of both expeditions are the same quality, the same duration, the same dates and on the same fjord. They are not that different. One finishes in the estuary and the other one is back in L'Anse-Saint-Jean and both of them are on the Marine Park.
We believe to have made for you a good option having 20 % discount on the expedition : Wild Fjord. You would have paid $488 + tx instead of $825 + tx (for One Way to the Estuary)

During 19 years, we make everything to satisfy our guests, but an error of communication occurred. I hope that you will have a good holiday.

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27 - 31 of 113 reviews

Reviewed 5 September 2013 via mobile

L'Anse-Saint-Jean takes you back to a time when life was slower, houses smaller and people friendlier. Check out the covered bridge that doubles as an art gallery and don't miss the creperie across the road from the Fjord en Kayak. Delicious!

A highlight of this village is the opportunity to kayak with the expert guides at Fjord en Kayak into the vast Saguenay Fjord with just enough wind and waves to make it exhilarating without feeling at risk (I brought my grandson and we were paddling solo so safety was a first concern).

So beautiful and the weather seems to change hourly at least. Our guide was Martin who spoke English and after instructions on safety and being sure jackets, paddles and foot rests fit us perfectly, we paddled out. He shared local lore and geological background of the area which really enhanced our experience.

2  Thank KathrynofVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2013

This was an adventure and experience for 3 ladies over 70 ! Sylvie & Luey knew our limits and made this an exciting and memorable outing. Their attention to our safety was their main thoughts along with their desire for us to enjoy ourselves. Bilingual staff made it a very smooth booking and Sylvie also reserved our whale watching trip in Baie St Catherine , and also she reserved a table for us to dine at Bistro L'Anse. The prices for these activities made it affordable for us and well worth the money. Was a pleasure to meet these people and we want to come back again.

1  Thank Eileen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2013

We like this activity very much. We did the 3 hour excursion and we found it perfect. It is run by professionals who had our safety and enjoyment as their first priority. My wife had kayaked only once before and she was initially afraid by the size of the fjord (our tandem kayak carried 118 years old combined on this excursion) but it went very well. The guide set a relaxing pace with several stops with explanations about the fjord. A tip: you might want to do a pit stop in their bathroom before you leave.
David was our guide and we enjoyed him tremendously confirming what the owner who greeted us (very nicely and helpful I may add) had told us that he was young but very experienced.

Please tip your guide if you enjoy the excursion!

By the way there is a crêpe bretonne place just out front if you need to eat. The crepe "Biquette" was delicious.

1  Thank Beluga58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 August 2013

We really enjoyed this guided kayak trip with our young kids - the only way we would've gone out there on the fjord as we've never been in a kayak before. All the proper gear was provided and everything was explained well. The kids (4 & 6) were a bit nervous before but didn't worry once we were out on the water.
We appreciated our English speaking guide (not easily available in Quebec it seems...) and enjoyed his explanations and stories on the surroundings. He did a great job including the girls as well.
Not on the cheap side but well worth the money for a safe and enjoyable experience.

Thank Berlinchick72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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