In response to Nathan's reply to my husband’s previous comments, I wholeheartedly agree that a discussion would have been better however at no time did Nathan consider taking advantage of the opportunity to discuss the situation with us when we were at the hotel despite the fact that we had already made our disappointment known. Maybe he will take note of this for the future as I'm sure this type of situation will be repeated. Regarding offering an alternative meal on Valentine's evening, the only dishes we were offered were those on the set menu with a "well, that's it response". This is hardly offering alternative dishes to appease as Nathan's reply suggests. Maybe if a little more attention to customer service was part of the staff training, things might have been better but clearly this is somewhat lacking. And just to be absolutely clear, at no time did we expect to have our whole drinks bill as complimentary as this would be completely unreasonable however the one drink we did have at dinner which was supposed to be complimentary was on our invoice when we checked out therefore it wasn't complimentary after all, hence my husband’s previous comment. We simply paid this without making any fuss and put it down to a disappointing experience. Regarding the reason for staying at the hotel for two nights, the second of which was to attend the fund raising event for DN on the Saturday evening which was held in The Claret Jug, this was both enjoyable and with better bar service although we fail to see why that was in any way relevant to mention in my husband’s previous comments regarding our experiences in the hotel. Nathan's reply has not improved our views regarding this hotel.
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- Also Known As:
- Wychwood Park Hotel Weston, Cheshire
- Wychwood Park Crewe