I wanted to organise a family meal to celebrate my husband's 60th birthday for a group of 6/7 people. As it was to be held on a Sunday evening choices were limited, but having been to The Roosters Bar before we felt this was a safe bet.
The first problem we encountered was their policy of not allowing bookings except for groups of between 10 and 15. We asked in person and checked again by phone but this was flatly refused.
This was disappointing, but we deceided to go ahead anyway. On arrival last night at 7.00pm it was quite busy. I approached a waitress and explained the situation and asked if she could help us find seating together. She said no, and that we would have to find somewhere ourselves. It was a least half an hour before a suitable table became available.
I think it is arrogant of management that they feel able to maximise use of their seating at the expense of good customer service. After arriving at 7 we eventually started eating our main course just before 9pm.
This said, the food was reasonable, but not great. The steaks were cooked as requested and tender and roast beef was good. However the pea and ham soup was awful and the cauliflower cheese brown and unappetising. The peppercorn sauce lacked peppercorns and salad where no onion was requested came with onions.
£5 for a double espresso was harsh and above London prices... perhaps this was a mistake???
Overall the experience was disappointing and with hind-sight I feel we made a bad choice.
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